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ios 11 update phone freezing

Hi, I updated to ios 11 on my 64GB iPhone 6s without any issues. But since doing so my phone has stopped working 3 times. The problem is that the phone freezes and I can't press any apps or open app switcher, it's just dead. I have to do a force restart to get back up running again.

iPhone 6s, iOS 11

Posted on Sep 20, 2017 2:22 AM

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Posted on Sep 22, 2017 12:58 PM

Exact same issue... Wasn't immediate after update, just started a day or two ago. I've had to hard reset 3-4 times now. Several otherwise reliable apps open very slow or more often crash without opening

390 replies

Sep 30, 2017 7:34 AM in response to andyk105

Hi, I'm facing the same issue. Using iPhone 7 with iOS version 11.0.1


The phone just dead/freeze doesn't respond for any buttons. While am on whatsapp call the phone froze and doesn't respond at all. I tried to make a call from home line and i see that call is going through from home phone but no response on my iPhone, it doesn't even ring. Finally after trying several times to reset the phone, it worked but it kept happening. So far 3 times.

Sep 30, 2017 9:25 AM in response to andyk105

Have the same issue with iPhone 7. Usually have to reset the phone 2-3 times a day.

Went to the Apple Store, they said that problem is with software and advised me to make an iCloud backup, then restore to the newest iOS 11 from iTunes, then set up the iPhone from iCloud backup. Followed the instructions, and, unfortunately, it didn't help at all.


So, the phone is unpredictable right now and i can't trust it anymore 😟

Sep 30, 2017 10:09 AM in response to deggie

Off course i know it’s a apple support forum, that’s why i’m posting (and all the others that have this stupid problems with a high end phone), so they (apple) know that we are having a lot of problems that we should not be having.


And yes, maybe not having to update to ios againg is the solution, and maybe i’m not gonna have all this problems again, who knows? Sometimes it’s good not to be such a funboy. I’ve been using apple phones since the very first one, and i,ve never had such a bad time with an update....we are on 2017, remeber that.


Cheers

Sep 30, 2017 5:10 PM in response to andyk105

Same exact phone and same exact issue for me. Started after the first update to iOS 11 that supposedly fixed bugs. I had no problems before the update.


It seems to happen to me under the following circumstances. I’ve been having ongoing issue where my apps are not automatically updating and I have to toggle the date and time settings from automatic to manual and plug the phone into power to get the apps to update. Sometimes that doesn’t even work.


My crashes happened after I have begun the process of manually updating the apps. Each time this happened, a hard reset results in the apps having been installed by the time the phone reboots.

Oct 1, 2017 4:39 AM in response to andyk105

I have the same problem with my iPhone 6+ after installing iOS 11. Here's "what works" for me (if you're not in a hurry) until Apple gets this resolved.


Same problem: screen locks up, can't press any apps, can't scroll. Also initially rebooted to fix problem (Option 1)


Option 2. I accidentally found out that if you leave your iPhone for a while (an hour?), things will unfreeze. Yes, it's not ideal if you need to use your iPhone immediately - but if you can wait a bit, seems to fix it.


Maybe the problem is with some background process or 'cron' running on its own freezing everything up.

Oct 1, 2017 6:10 PM in response to thexprt

Mine is doing the same. Go to make a call, press phone icon and get white screen and then it freezes. App eventually snaps close. Then the phone becomes unresponsive and won’t open any apps. Then eventually it goes to the phone screen but won’t connect.

It drops my Bluetooth connect/ reconnect.

My network signal also fluctuates. Randomly.

When I check my voicemail it freezes.

Text- screen stalls and hangs up, then crashes.

Phone calls go straight to voicemail. Never hear it ring, no alert notification.

Safari- Stalls and Lags to open


What I have done so far:

I have shut the phone down.

I have restarted multiple times.

I connected to iTunes and redid the update /restore

I have reset all network settings

I have done the most recent patch.

I did the accessibility- motion reducer -enable

Oct 1, 2017 6:57 PM in response to andyk105

List of Iphone SE ios 11 and 11.01 problems.


I am very very disappointed with this os and phone. Please fix it


1) "Notification Preview Always " is not working for any app


After ios 11/11.01 update i am not receiving notification popup after i unlock the device. Earlier after a WhatsApp Notification or a text message or any other app notification if i unlock device, those notifications will popup one by one.


Now i am not getting any notifications pop up


2) Mobile data issues, signal reduces frequently, no proper mobile internet, unable to download


3) App crashes like settings, WhatsApp and many other apps keep crashing


4) Once i off mobile data the screen do no work for few seconds. It becomes unresponsive


5) Huge battery drain. Ios 10.3.3 was much better...battery is draining very very very fast..pls fix


6) from a lock screen Slide Right to camera is not working most of the times


7) These are software issues..i am unable to change device as apple service center said these are software issues.


8)After repeated hard reset..no problem is solved


9) On control panel I switch off wifi, but if i go to settings, wifi is stills ON..ITS A BUG pls fix


IOS 10.3.3 was not having any of the above problems.


I am not happy with ios 11...pls release a quick fix for notification issue and battery issue as soon as possible..


Pls pls

Oct 2, 2017 1:37 AM in response to claudiuhulea

I'm having lots of freezing after intense phone usage, but not this particular problem with AppleID - I think it runs deeper than any one particular app or operation. It's like the OS has critical memory leaks and the process has to be killed off automatically after a long wait. Which means sloppy programming. Sloppy on a new level for Apple

Oct 2, 2017 3:52 AM in response to andyk105

Exact same issue. This didn't happen to me before. Have my iPhone 6s Plus more or less since it came out.

I had this freeze (unable to tap anything on the screen and pushing side button to get "slide to power off" doesn't work)

now maybe 4 times (updated to iOS 11 when it was available to regular users).

The only thing that helps, is to "force restart" the iPhone (holding side button and Home for several seconds).


Until the next freeze.


I saw comments, saying that it wasn't a bug and it must be the phones. I don't believe this. As I didn't have this issue before.


Also, I'm not sure if it was like that pre-iOS11, if you go Landscape in Video FaceTime call then switch to different app, I can't get back by tapping the green "Face Time" bar. Have to rotate quickly to Portrait, then I can tap the green bar.


Surely minor detail, but I thought that this worked before.


I'll try and find out if the freeze happens after using specific Apps but this will be rather hard as it happens not so regularly.

ios 11 update phone freezing

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