You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ios 11 update phone freezing

Hi, I updated to ios 11 on my 64GB iPhone 6s without any issues. But since doing so my phone has stopped working 3 times. The problem is that the phone freezes and I can't press any apps or open app switcher, it's just dead. I have to do a force restart to get back up running again.

iPhone 6s, iOS 11

Posted on Sep 20, 2017 2:22 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2017 12:58 PM

Exact same issue... Wasn't immediate after update, just started a day or two ago. I've had to hard reset 3-4 times now. Several otherwise reliable apps open very slow or more often crash without opening

390 replies

Oct 6, 2017 10:39 AM in response to andyk105

Hi! I have the same issue. After an update to iOS 11 my iPhone 6s completely freezes 5-7 times a day under the regular use. Only hard reset temporarily helps until the next bug occurrence. "Reset all settings" and "Factory Defaults" through the recovery mode doesn't help to fix this bug as well (with and without restoring my backup). Currently the bug hasn't been fixed in iOS 11.0.2.


My assumption is that iOS 11 doesn't work properly on iPhone 6s with Samsung chip N71AP.


Because there is also another iPhone 6s in my family. That iPhone 6s has TSMC chip (N71MAP). That iPhone 6s has TSMC chip (N71MAP). And that iPhone has no issues with iOS11 at all.


The issue occurs exactly when I open/close different folders. Not in any particular app but exactly in iOS itself when I try to interact with folders on screens.

Oct 6, 2017 4:52 PM in response to arturbikbaev

I feel very strongly that Apple needs to make this right. Not to put too fine a point on this, but when they tell me that an update is compatible with my phone series, and I update my phone, I expect that my phone might not operate as quickly as it did, I expect little quirks, but I don’t expect my phone to be rendered nearly useless. It is apparent that in reading these posts as well as other online forums that this is a widespread problem. As I’m typing this on my iPad, i’m Even noting quirky auto corrects. For instance, notice the e in even is capped. I didn’t do thaT. Nor did I just cap the t in that at the end of the last sentence.

Oct 7, 2017 5:47 AM in response to Srivatchsan

Not only this there are much more in iPhone 8, bought the launch day hurried to be first in city 🙂 and got these as gift...problem is we all are aware any electronic devices runs on software is prone to such things, ONLY thing I Was worried about was Apple folks including the Store, Services and Apple care made me literally run around all over to reach any positive conclusion. They just simply denied the problems initially and forced me to take the device back as it is..Hope am reaching somewhere now! There are some good people in there who understand the reality and help out! Wonder where is Apple Quality going??

Oct 8, 2017 4:22 AM in response to andyk105

Have an iPhone 7 Plus that is useless after OS update 11

Spoke to Apple Support regrettably they had me do a back up and restore. That came no where near solving the problem. I now have a 950 dollar paper weight have lost data, notes, and documents. Have lost money and progress on the few games I played. Kept trying to fix it with the second patch that I lost back up with OS 10. 😞

I no longer trust Apple to fix the problem. I can’t replace the data I lost or the money spent, even on items from iTunes. 😓

I intend to demand a refund for the phone and the lost money....😥. Feel like huge fool for ever trusting Apple.

Out money, no phone, lost information just hate Apple so much now

Oct 9, 2017 11:15 AM in response to Torrom

OK, I tried Tox Rowlang's recommendation to reset Location & Privacy Settings. I can now confirm that I have not had my device freeze since then (48 hours +).


The Music app is still bugged on the lockscreen sometimes, and I've had some problems with Siri not responding; but I guess these are separate bugs, and not ominous signs of an impending freeze.


Give it a try, everyone!

Oct 11, 2017 5:58 AM in response to andyk105

My 7+ has been freezing up every other morning. The middle left quick-accessapp on the bottom of the screen is grayed out when this happens; I’m not sure if that is relevant. It just so happens to be my navigation app. I even tried using a different one in its place and it did the same thing. I updated to iOS 11.0.2 a few days ago and the issue continues.

Oct 11, 2017 1:28 PM in response to andyk105

I also have this problem, it will keep freezing if more than a few apps are open, when I play music and lock the screen the music player buttons will go grey and I can't touch them to change a song without unlocking the phone and re-opening the app, also I tried phoning someone today and they couldn't hear me and I couldn't hear them... worst update ever!

ios 11 update phone freezing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.