ios 11 update phone freezing

Hi, I updated to ios 11 on my 64GB iPhone 6s without any issues. But since doing so my phone has stopped working 3 times. The problem is that the phone freezes and I can't press any apps or open app switcher, it's just dead. I have to do a force restart to get back up running again.

iPhone 6s, iOS 11

Posted on Sep 20, 2017 2:22 AM

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390 replies

Sep 30, 2017 5:10 PM in response to andyk105

Same exact phone and same exact issue for me. Started after the first update to iOS 11 that supposedly fixed bugs. I had no problems before the update.


It seems to happen to me under the following circumstances. I’ve been having ongoing issue where my apps are not automatically updating and I have to toggle the date and time settings from automatic to manual and plug the phone into power to get the apps to update. Sometimes that doesn’t even work.


My crashes happened after I have begun the process of manually updating the apps. Each time this happened, a hard reset results in the apps having been installed by the time the phone reboots.

Oct 1, 2017 4:39 AM in response to andyk105

I have the same problem with my iPhone 6+ after installing iOS 11. Here's "what works" for me (if you're not in a hurry) until Apple gets this resolved.


Same problem: screen locks up, can't press any apps, can't scroll. Also initially rebooted to fix problem (Option 1)


Option 2. I accidentally found out that if you leave your iPhone for a while (an hour?), things will unfreeze. Yes, it's not ideal if you need to use your iPhone immediately - but if you can wait a bit, seems to fix it.


Maybe the problem is with some background process or 'cron' running on its own freezing everything up.

Oct 1, 2017 6:10 PM in response to thexprt

Mine is doing the same. Go to make a call, press phone icon and get white screen and then it freezes. App eventually snaps close. Then the phone becomes unresponsive and won’t open any apps. Then eventually it goes to the phone screen but won’t connect.

It drops my Bluetooth connect/ reconnect.

My network signal also fluctuates. Randomly.

When I check my voicemail it freezes.

Text- screen stalls and hangs up, then crashes.

Phone calls go straight to voicemail. Never hear it ring, no alert notification.

Safari- Stalls and Lags to open


What I have done so far:

I have shut the phone down.

I have restarted multiple times.

I connected to iTunes and redid the update /restore

I have reset all network settings

I have done the most recent patch.

I did the accessibility- motion reducer -enable

Oct 1, 2017 6:57 PM in response to andyk105

List of Iphone SE ios 11 and 11.01 problems.


I am very very disappointed with this os and phone. Please fix it


1) "Notification Preview Always " is not working for any app


After ios 11/11.01 update i am not receiving notification popup after i unlock the device. Earlier after a WhatsApp Notification or a text message or any other app notification if i unlock device, those notifications will popup one by one.


Now i am not getting any notifications pop up


2) Mobile data issues, signal reduces frequently, no proper mobile internet, unable to download


3) App crashes like settings, WhatsApp and many other apps keep crashing


4) Once i off mobile data the screen do no work for few seconds. It becomes unresponsive


5) Huge battery drain. Ios 10.3.3 was much better...battery is draining very very very fast..pls fix


6) from a lock screen Slide Right to camera is not working most of the times


7) These are software issues..i am unable to change device as apple service center said these are software issues.


8)After repeated hard reset..no problem is solved


9) On control panel I switch off wifi, but if i go to settings, wifi is stills ON..ITS A BUG pls fix


IOS 10.3.3 was not having any of the above problems.


I am not happy with ios 11...pls release a quick fix for notification issue and battery issue as soon as possible..


Pls pls

Oct 2, 2017 1:37 AM in response to claudiuhulea

I'm having lots of freezing after intense phone usage, but not this particular problem with AppleID - I think it runs deeper than any one particular app or operation. It's like the OS has critical memory leaks and the process has to be killed off automatically after a long wait. Which means sloppy programming. Sloppy on a new level for Apple

Oct 2, 2017 3:52 AM in response to andyk105

Exact same issue. This didn't happen to me before. Have my iPhone 6s Plus more or less since it came out.

I had this freeze (unable to tap anything on the screen and pushing side button to get "slide to power off" doesn't work)

now maybe 4 times (updated to iOS 11 when it was available to regular users).

The only thing that helps, is to "force restart" the iPhone (holding side button and Home for several seconds).


Until the next freeze.


I saw comments, saying that it wasn't a bug and it must be the phones. I don't believe this. As I didn't have this issue before.


Also, I'm not sure if it was like that pre-iOS11, if you go Landscape in Video FaceTime call then switch to different app, I can't get back by tapping the green "Face Time" bar. Have to rotate quickly to Portrait, then I can tap the green bar.


Surely minor detail, but I thought that this worked before.


I'll try and find out if the freeze happens after using specific Apps but this will be rather hard as it happens not so regularly.

Oct 2, 2017 7:24 PM in response to andyk105

My iPhone 7 with iOS11.01 is constantly freezing up, not opening applications, hanging at application opening screens, not making bluetooth connections etc etc. Requires constant rebooting - very inconvenient, almost unusable except as phone only. Tried reverting to 10.3.3 but this stripped all my applications and setting as last backups were iOS 11.01, require upgrade to that version to retrieve - quite a catch 22.


About time you fixed this Apple - I have been a loyal Apple customer for many years but this issue is sorely testing my patience. I suspect I am one of many. The longer the wait the more loss of customer goodwill.

Oct 3, 2017 2:27 PM in response to andyk105

Hey i had this problem for the last week, i tried reset & restore but still my iPhone froze. then i noticed a thin white line sometimes appeared at the top of the screen during the freeze. I removed my otter protective case and my iPhone is now all ok - maybe this update ios11 makes changes to the edge of the screen and the case was causing it to freeze.

anyway give it a go. XTEZ

Oct 3, 2017 11:58 PM in response to andyk105

Apple has released iOS 11.0.2 a few hours back.


Release notes are not mentioning anything related to issues we are facing, however, after installing it on my iPhone SE 64 GB, it feels smooth and stable.


- I have not seen any crash yet.

- Music widget on the lock screen came back and working fine.

- Volume buttons are responding.

- I am using same apps that I was using on iOS 10.3.3 and not seeing any issues so far.

- I have not seen iPhone freezing yet after the update.

- Spotify does not stop suddenly the way it used to with iOS 11.0.1

- Have not checked or monitored battery performance yet.

- I have not done any reboot yet.


Will be observing over coming few days, but looks like iOS 11.0.2 is fixing a lot of things under the hood.

Oct 4, 2017 7:42 AM in response to andyk105

My phone was freezing too after the update (ios11). I have decided to reinstall a fresh new version of ios, which took me forever, because I had to reinstall all the apps, including the 2SA which are not automatically transferred. I used the phone for two days and I can say is now freezing way less often than before.

Although the situation is better, I don't like that my phone is still freezing from time to time. Should I take it to the apple store? Those guys are always busy and even when you have an appointment you end up waiting 40 minutes anyway so I would prefer not to if they won't be able to fix the issue anyway.

Oct 4, 2017 9:14 AM in response to andyk105

We have more than 20 iphone and several are blocked with another iOS update that causes a loss of productivity ... Again.


Is there a quality control at Apple? It seems that we are the BETA testers for Apple!

At our next mobile phone renewal, we will switch to Android. Sorry for Apple guys, productivity is the priority in business wold! (in case you do not remember).

Oct 4, 2017 11:41 AM in response to Lawrence Finch

I've been using iOS 11 on my test iPhone 7 for every developer beta release. I have restored my iPhone 7 to factory via iTunes 5 times. Apple has given my phone a clean bill of health twice. From the first beta up to and including 11.0.2, I have consistently and continually experienced freezing, random phone restarts, and slow performance (10+ seconds to register a key press or click)

I don't disagree that this could be a phone issue. It's early and I expect the problem, whatever it is, will be resolved. Until then, Apple telling me my phone is fine and the OS is fine leaves me up in the air with an unreliable device. If this were my primary device (still running 10.3.3) I would be more upset.

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ios 11 update phone freezing

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