IOS 11 Sound Problem

After upgrade to IOS 11 my iphone 6s, sometime when I make a phone call the other party does not hear and my voice does not go. the problem is fixed after restarting the device but it happens again after a while

iPhone 6s, iOS 11

Posted on Sep 20, 2017 4:45 AM

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214 replies

Nov 10, 2017 3:31 AM in response to By_oNe

This problem still exists after an upgrade of my 6s+ to 11.1. Voice works OK immediately after a restart. However, after a short random period calls may run for a couple of minutes, then inbound voice to the internal speaker shuts off. This affects Bluetooth i.e. in the car or all calls. This affects all calls - from cell or landline. Redialling gets the other party back, but disruption occurs once again. Today one call required 4 redial attempts to complete. the problem did not manifest itself in 11.0.2/3. Have installed, reinstalled with 11.1 twice - trying 11.1.1 today. Not to mention the huge waste of my business time trying to get a mission critical item of equipment to function as it should.


I'm afraid Apple software release quality has reached an all time low, pushing out a release with this many issues, this poorly tested would get most release managers at credible software companies fired. Don't get me started on High Sierra issues! Buck up Apple!!! Time to sort this out or start losing the loyal customer base(17 yrs) as I am seriously considering Android as my next phone platform.

Nov 13, 2017 10:09 PM in response to Rascalion

Over a month of not being able to make a phone call. I have a case number with Apple and they call me every few days to ask a few questions and see if the various updates have fixed it. Has actually gotten worse, can't make or receive phone calls at all. I can confirm that Apple service team members have read this thread. When my advisor told me this was the first they had heard of the issue several weeks ago I directed him here and he read the first few posts out loud. My 1st "senior advisor" has already passed me off to a 2nd "senior advisor" who doesn't have an answer. I have been to Apple Store who has run diagnostics and verified this is definitely not a hardware issue. When I have asked them to replace my iPhone 6 with a working iPhone 6 that actually makes phone calls the advisor has ignored my question twice. I own 3 iPhones, 3 Apple Watches, a 27" iMac, an iPad, and an Apple Pencil and I will NEVER buy another Apple product if they don't fix my phone that their own software has immobilized.

Oct 2, 2017 4:01 PM in response to By_oNe

I have an iPhone SE and every time I use a set of headphones with a microphone, the microphone doesn’t work, and Siri will pop up constantly without me doing anything. I tried to turn off Siri but now it’s voice control instead. And it’s not only my set. It’s EVERY set of headphones with a microphone. It also will start playing music randomly when I’m listening to music but it will play SUPER fast and it’s pretty scary. And it all started when I updated it to IOS 11. I have resulted to using my old set of headphones without a microphone but please get this fixed! I’m not sure if anyone else is having this problem so I don’t know if it’s just my phone or not. Please help!

Oct 3, 2017 2:19 PM in response to FaimMedia

Yes - exactly. And the tell-tale-sign it's going to happen again, I've found, is when there's no visual indication on the screen when using the side volume buttons.


I have noticed - as I use Airplane mode at night - that this now also turns Bluetooth on after deactivating (Airplane mode). So there may be a connection there. But I have failed to replicate the issue so far.

Oct 9, 2017 10:46 AM in response to By_oNe

My iPhone 7 has suffered the same fate. Worked fine until the update. Now any app that requires connection to the microphone doesn’t work. Including FaceTime, Skype, Voice Memos, phone, and guitar tuner. So i’m Now having to make calls via the iPad, while I wait for the next update.


Seriously Apple, desks should be getting cleared for this honker of an update. The engineer snag list should read thus:

———————————

Question 1: Does the iPhone still work as an ACTUAL PHONE?!


(Note to engineer - If answer is Y then proceed. If answer is N then please start again.)

———————————

Please Apple. Please. Sort it out!

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IOS 11 Sound Problem

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