iPhone not getting text notifications

I had this problem and took it to the Apple store. The tech told me a lot of people were having this issue and, even though this makes no sense, this works. Go to Sounds and Haptics. Turn off Cover To Mute. It’s worked ever since.

Hi

I’ve been having this problem too.

I’ve only just worked out that it’s linked to the do not disturb whilst driving feature. If someone messages me whilst that feature is turned on then I get no other audio notifications on my phone until I turn it off and on whereas I would have expected them to have restarted as soon as I have either disconnected from the car or confirmed I’m not driving.

I’ve now disabled this nice ‘safety feature’ from Apple and will go back to sticking my phone in my pocket or centre console whilst driving and let it alert away!

Paula

I had this same exact problem with my new IPhone X. I chatted with a very nice Apple Genius and they were stumped. It even was pushed to a supervisor. Then they called me to see if they could talk me through a solution.... Nothing. It wasn’t until I took my IWatch off to charge that it dawned on me. It was because I had the IWatch on and paired with my phone. If you have an IWatch paired with your phone, it will not ring or alert you via the phone...it will be via the watch!! Your text and phone call will be present when you unlock your phone. When the watch is charging or off, my phone rings and alerts me with sound when in the locked position. Problem solved? Depends on if you like this feature or not. Have not discovered a way to change it. Hope this helped.

This worked for me. I noticed when deleting texts using the swipe left on the messaging app, there is an option to "Hide Alerts" in a purple box directly next to the "Delete" in a red box. I wonder if users are accidentally hiding our own alerts?

Ive had this issue for a long time with my iphone 6 plus, have tried been on beta images for a while so thought it was just my own fault. Have recently got a brand new iPhone X and have the same issue. Thought it was the bluetooth. I did find a resolution for the time being that I'll have to deal with.

I have Messages logged in on my Macbook Pro, my Mac Mini, and my Ipad as well as the iPhone. I logged out messages on all the devices except my iPhone and have since gotten a sound every single txt message. I think it has something to do with the first few devices which get the txt message will make a noise but not the phone for some reason.

I had the same issue! There was a moon appearing next to texts from my husband and I had no idea why! Swipe left (or right...I can’t remembet) when on a message from him and there is a “show alerts” icon.

...and later on found this: Can I get notifications on both my phone AND my watch?

It turns out you CAN'T get notifications on both watch+iphone (as per this: Notifications on your Apple Watch - Apple Support) unless you disable wrist detection, which kind of dumbs down the watch.

So to sum up, if you have a phone and a watch here's the matrix:

• with bluetooth off: notifications on phone only, no notifications (or any comms whatsoever) on the watch
• with bluetooth on
  • phone unlocked: notifications on phone only
  • phone locked:
    • watch wrist detection on
      • watch unlocked: notifications on watch only, no audible notifications on phone (silent only)
      • watch locked/DND: notifications on phone only
    • watch wrist detection off: notifications on both phone & watch, but no Apple Pay, Stand credit, single unlock

I was about to reset and reinstall everything. Turning off my watch and powering back on fixed this for me (so far).

Apple Watch Series 2

iPhone 8 plus

iOS 11.0.3

Hi if you go to settings >general>reset then rest all settings, after u have done this you should start getting notifications and text notifications hope this helps 😃

If you have an apple watch, this is most likely why you’re not getting notifications when your phone is locked. It’s going straight to the watch. So make sure you turn it off, because now we don’t need to turn Bluetooth on to get notifications on apple watch. If its near your iphone, all your messages are going to go there automatically.

I too am having this issue even after 11.01. I feel like it may be a combination of Showing Notifications and Do Not Disturb.

1. With Do not disturb Off the Silence option was set to always and I never received audio notification of messages regardless of the phone being locked or unlocked. Switching the Silense option to "While iPhone is locked" allowed the audio tone to play when unlocked but not when locked. Again with Do Not Disturb disabled.

2. For me changing the notifications settings > Show Previews to "always" appears to allow the tones to play as expected.

has been discussed previously, for some simply turning off Bluetooth completely from Settings fixes it (myself included) and for others turning off Bluetooth has no effect. sometimes I have to turn off Bluetooth in Settings, then also go into Airplane mode and back out. then notifications will resume.

it should not much, if anything to do with the watch, not everyone has a watch linked; rather seems to be with BT on vs off (plus potentially some other mystery factor).

glad Apple is getting more exposure to troubleshooting this serious flaw. one might think the 4 pages of discussion should be getting noticed by now as well.

I have same issue with my IPhone 7 plus and apple watch 2...

Strange thing - some notifications work - for example from SMS messages, but some - not. Specifically when the apple watch is connected via the Bluetooth to my iPhone and iPhone screen is locked - no notification/ no sound, but when you unlock the iPhone or wake it up - you see the notification is there - in the notification area...

But no sound was played, and screen was not waked up.

Also, no notification coming to the watch...

But if i disable the bluetooth - everything works just fine.

Just download the update - 11.0.3 - hoping that that update will fix the issue - but its still there. Still no notificatinos...

UPDATE: After the 11.0.3 update I restarted the watch and everything started to work...

Here’s a quick check...You don’t have to turn off Bluetooth, but if you have any bluetooth device ON, then the text sound will get ported to that item and you will not hear it. It will be playing on your bluetooth device. So for example if you have a headset using Bluetooth....but it is NOT on your ear, and it is sitting at your desk....and it is left on and connected to your phone...the sound will play, but it will be ported to your headset so you won’t HEAR IT. The phone ringer will still ring on the phone and the headset. The sound for text will not. Not turning OFF your headset and NOT having it in your ear will drive you nuts looking for how to turn the sound back on.