iPhone not getting text notifications

Since upgrading to iOS 11, my iPhone 5S no longer makes a sound or displays a notification on my locked screen when I receive a text message.


I've checked that "Do Not Disturb" is turned off, and that the sound mute button is not turned on. I also checked in Settings / Sounds and I have a sound selected for Text Messages.


When I get a text message, the only way I know I got it is if I click on the home button to start up the display. In addition to not making any sound, the text message doesn't even light up my phone display when I get it, but if I click on the Home button to turn on the screen, I can see the notification.


This is a bit of problem, I depend on text messages quite a bit in my job and now I have no idea if I'm getting a text message unless I keep checking my phone. How do I fix this, or is this a bug in iOS 11?

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Posted on Sep 20, 2017 10:37 AM

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Posted on Sep 20, 2017 10:42 AM

Have you checked Settings>Notifications>Messages to make sure that you have either Banner or Alert selected as the notification type and that you have sounds enabled there?

372 replies

Mar 22, 2018 5:12 PM in response to TomNYC

I tried all the Bluetooth options and turned off do not disturb but none of the messages from some contacts showed up. Eventually I went through my messages contact by contact and in the conversation there is a small i in the top right hand corner. When I clicked on this alerts were turned off, turned it back on and all messgage alerts now being received. Hope this helps 🙂

Sep 27, 2017 7:36 PM in response to TomNYC

Similar issue on iPhone 6. I get the notifications to pop up on my lock screen, but they either disappear immediately or after the screen shuts off. So if I am not looking at my phone right when I get the text, I have no way of knowing when I check the lock screen unless I open the phone.


I thought 11.01 would fix the issue but it didn't. I have tried resetting my phone several times; sometimes it fixes the issue for an hour maybe, but then the issue comes back. I have noticed sometimes the texts will stay on the lock screen if I also have other notifications that were already there before.


I called Apple today; the man I spoke to said this is the first he is hearing of this issue and his recommendation was to factory reset my phone....I don't really want to do that since I know it is an IOS 11 issue.

Oct 12, 2017 9:13 AM in response to xMXUx

This page was very helpful to solve my problem. I tried a lot of things so I’m not sure which one did the trick.


https://appletoolbox.com/2017/08/fix-messages-and-imessage-problems-in-ios-11/


https://appletoolbox.com/2017/09/no-text-or-message-notification-alerts-or-sound s-on-iphone-fixes/


I deleted the conversations on my phone.

I disabled notifications for iMessage rebooted and re-enabled

I changed silence mode to be “when phone unlocked” instead of always.

Upgraded to IOS 11.03

Oct 12, 2017 12:48 PM in response to TomNYC

I have discovered that since installing iOS 11, if bluetooth is enabled, I get no sound on the lock screen. I use a FitBit so BT is always enabled. My FitBit buzzes with the incoming text, but not the phone. This is a problem, a bug that certainly needs to be fixed. Other annoyances since this upgrade include horrible lag time and frequent screen freezes on apps that have worked perfectly before. My battery drains faster now too. I regret doing the upgrade. My iPad wants me to upgrade from 10.3.3 to iOS 11.0.3 (which is on my phone) and I am holding off for now.

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iPhone not getting text notifications

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