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Email slow to load in mail app with iOS 11

After updating to iOS 11 my emails are taking a long time to load after they come in. The preview shows, but when I select the new message it just says loading for a long time. I am even having to leave the message and come back a few times.


This is on my exhange account with push.


Anyone else seeing this?

Posted on Sep 20, 2017 3:31 PM

Reply
341 replies

Dec 13, 2017 7:43 AM in response to smitty79

It's affecting a LOT more than just Yahoo email (who uses that anyway?). I believe there are many that posted here about issues with MS Exchange email accounts that experience the dreaded "Loading..." message for an eternity (minutes) after clicking on a preview of a message to see the entire message body. Using Outlook for iOS, my Exchanged based emails now display nearly instantly, as I was used to with the Apple Mail app up until iOS 11.x got installed.

Dec 14, 2017 4:35 AM in response to kane_TO

Now it’s gone from bad to worse again. My Yahoo new emails won’t load on my ipad again. It says that it’s up to date, but it’s not. My iphone, which has not been updated to IOS11, works just fine. How many times do I have to delete and reinstall before Apple fixes this? Apple, with this be days, weeks, or months before it is fixed?

Dec 14, 2017 1:56 PM in response to kane_TO

I have had this problem ever since I updated to iOS 11 on my 6s. None of the incremental updates have fixed this and I’ve tried all of the basic suggestions of doing a hard reset and resetting all settings. The only thing I haven’t tried is erasing all content and restoring. But I haven’t heard about that working for anyone so I’m relunctant to try. Opening the mail app is painful now. It takes 15-30 seconds before I can even click on something after I open the app and the same for each inbox. It says downloading content on the bottom of the app and it’s non responsive for 10-15 seconds which feels like an eternity when you’re used to 1-2 seconds in iOS 10. Occasionally the app crashes when trying to open an email. I’ve also had intermittent problems with slow loading in messages, but not nearly as frustrating as mail. A friend of mine had the exact same problem on his 6s and only fixed it by upgrading to an 8.


If anyone figures out a reliable solution, please post it.

Dec 14, 2017 2:38 PM in response to moonflowervt

Hi, moonflowervt, Looking at the thread, you'll see that the chances are low you'll find a way to fix this.


It may be more than you want to do, but many of us have gladly abandoned Apple's mail app, moving over to Outlook. If you have a way to do that, you'll be up and running in about ten minutes.


There's no way Apple isn't reading this forum. They're just ignoring us.

Dec 14, 2017 2:45 PM in response to tfield98

Hiding the “Unread” folder (if it is showing on the left navigation pane) and marking all existing mail as “Read” fixed mine and a few colleagues of mine and the issue has not returned. It’s worth a try. Not making any argument for Apple’s

Mail app but my company’s MDM policy doesn’t allow Outlook mobile. Let me know if it works for you I am interested to know. You should do this for all Mail accounts using the app and then restart Mail.

Dec 14, 2017 4:03 PM in response to ReedMikel

Reed,


Yes, you are right about a lot more people reading these posts do not use Yahoo. I for one use the Spectrum Roadrunner as my account and it functions through the Apple Mail on my iMac and iPad. (Don't want email coming into our smartphones and texts keep us busy enough there.) We don't use iPhones but I see most people, I'm sure a lot younger than us, do, and I can appreciate their anguish with slow downloading eMail. At first I thought that this was an isolated problem with my older Mac or that it was time to delete a huge accumulation of old ones that I keep. Sometimes it's tough to keep patient with the glitches that come with these upgrades but Apple is pretty reliable in the long run and will take care of us. Meanwhile, have a Merry Christmas and Happy New Year. I've enjoyed using the Apple products for the 18 years of my retirement and swear by them. Keep the faith.

Dec 15, 2017 4:28 AM in response to calva1998

I tried that too. This morning my new gmail loaded but new yahoo messages did not load. It says it’s up to date but it isn’t. Thank goodness I didn’t update my phone, as I usually do them both at the same time. If this is permanent, then I will need a refund on my ipad so I can purchase something that actually works.I don’t want to deal with this EVERY DAY FOREVER.

Dec 18, 2017 10:58 AM in response to cchinni

My Yahoo account did something strange this morning. I clicked on the account and the emails appeared but then disappeared immediately with a "No Messages" indicator. Then it proceeded to download all of the emails again. Fortunately, I only had 84 messages in the account. Never did that before, very strange indeed. But the issues I'm having are with two Gmail accounts, a Google Apps account, and two Office365 accounts, in addition to Yahoo.

Dec 18, 2017 3:43 PM in response to zb73

There is an article today from geek bench about Apple slowing down the processor speed on devices with older degredated batteries. Seem that if your battery is above 80% or you do a restart, it will work at full speed.


So I am going to guess that part of the way they throttle is by slowing down all Apple apps. Makes sense they would try that


This would explain why my wife’s phone works as expected when mine is slow. Only difference in phones is mine has heavy use. Not hers. Grrr

Email slow to load in mail app with iOS 11

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