Email slow to load in mail app with iOS 11

After updating to iOS 11 my emails are taking a long time to load after they come in. The preview shows, but when I select the new message it just says loading for a long time. I am even having to leave the message and come back a few times.


This is on my exhange account with push.


Anyone else seeing this?

Posted on Sep 20, 2017 3:31 PM

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Question marked as Top-ranking reply

Posted on Sep 21, 2017 1:45 PM

Hello there kane_TO,

If I understand correctly you are able to receive the emails just fine, but it takes longer than usual to actually view the contents after updating to iOS 11. Let's start by forcing the Mail app to close with this article:

How to force an app to close on your iPhone, iPad, or iPod touch

Then restart the pone and test it out again:

Restart your iPhone, iPad, or iPod touch

If that does not resolve the issue, we should next remove the account from the phone and re add it:

If you can’t send or receive emails on your iPhone, iPad, or iPod touch​

Remove your email account and set it up again

  1. On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than your iOS device.
  2. On your iOS device, go to Settings > Mail > Accounts.
  3. Tap the email account that you want to remove.
  4. Tap Delete Account.
  5. Add your account again.


Thank you for using Apple Support Communities, let us know how that goes.
341 replies

Oct 1, 2017 8:57 AM in response to kane_TO

LOL. Apple never wants to take responsibility for its crappy updates. Once upon a time, Apple's iOS and macOS updates were a thing to behold. Now they're just piles of hooey that need constant tweaks and reboots. Yes, I understand as the systems grow they get more complicated, but why in the world does one app fail after Apple tinkers with the foundation? Why can't they just get it right? We are all in abusive relationships with Apple (and with every other computer giant) who keep us constantly wanting better and more. Glitches happen all the time. That said, how is it possible that NO ONE at Apple noticed or bothered to say anything about how slowly mail uploads email or about the horrible battery life or about any of the other several tech glitches that make iOS 11 just like every other iOS update—useless and frustrating? I stopped using the mail app because since iOS 7 it won't handle threading correctly and NO ONE has been able to debug this? How hard is it to figure out a threading issue that we all have? Um, not that hard. I have an iPhone 6. I'll never buy another iPhone because Apple doesn't give a fig about the software. It only cares about gouging us by charging us $1,000 for a pretty phone whose insides might be superiorly advanced but whose operating system continues to SUCK with every passing update. I feel the same about the computer line of MacBooks as well. I love Apple and have never owned anything but, but this is getting absurd. F'ing fix the glitches before they f'ing happen and before they roll out to millions of users. It's insane really.

Oct 3, 2017 12:46 AM in response to Burkow

Also, it may be useful to know that the outlook app stores your credentials, and download all your data (emails, adress book, calendars...) on microsoft's cloud servers between your app and your email server. If you are using a microsoft email account, it doesn't matter, anyway those data are already on Microsoft's servers. But if you are using your company's own exchange server, you should be aware of that privacy concern. As a matter of fact, some corporations, Universities or Public offices prohibit the use of this app. There are plenty of info online about it, like that one : https://support-en.mailbox.org/knowledge-base/article/ms-outlook-app-ios-android -privacy-warning

Oct 5, 2017 1:11 PM in response to kane_TO

Yes. I am seeing this issue as well. In fact, I’ve noticed that if, after letting the app catch up, if I then tap the icon in the upper left to see the other windows of the mail app....it goes away and never comes back leaving me with no capability to go and look at my other email accounts. I have to stop the email app and restart to get the icon back...


IOS 11 is an upgrade that is NOT COMPLETE. Too many bugs. Apple blew it with this one....

Oct 11, 2017 5:55 PM in response to kane_TO

May I ask if a moderator here has informed the apple dev team about this. There's been 3 updates without any fix, and it's a major problem. As for myself, and I'm probably not the only one, I use an exchange account for my professional emails, while I have an icloud account for personnal matters. I recevieve hundreds of emails every day for work, each of them taking 50 to 70 seconds to load. This is a major issue for productivity, and I clearly can't continue to work like that. Would you please fix this bug ?

Oct 15, 2017 5:49 PM in response to Rygorr

I use Godaddy as my email server. My problem is only with ios11 mail on my iPhone 6s and my iPad pro. My Sierra mac mail works fine. I have not updated to High Sierra for fear my email will have problems. Rygorr- what should I to get my mail on ios11 working. Do I need to get a certificate from go daddy? Appreciate your help.

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Email slow to load in mail app with iOS 11

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