Email slow to load in mail app with iOS 11

After updating to iOS 11 my emails are taking a long time to load after they come in. The preview shows, but when I select the new message it just says loading for a long time. I am even having to leave the message and come back a few times.


This is on my exhange account with push.


Anyone else seeing this?

Posted on Sep 20, 2017 3:31 PM

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Question marked as Top-ranking reply

Posted on Sep 21, 2017 1:45 PM

Hello there kane_TO,

If I understand correctly you are able to receive the emails just fine, but it takes longer than usual to actually view the contents after updating to iOS 11. Let's start by forcing the Mail app to close with this article:

How to force an app to close on your iPhone, iPad, or iPod touch

Then restart the pone and test it out again:

Restart your iPhone, iPad, or iPod touch

If that does not resolve the issue, we should next remove the account from the phone and re add it:

If you can’t send or receive emails on your iPhone, iPad, or iPod touch​

Remove your email account and set it up again

  1. On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than your iOS device.
  2. On your iOS device, go to Settings > Mail > Accounts.
  3. Tap the email account that you want to remove.
  4. Tap Delete Account.
  5. Add your account again.


Thank you for using Apple Support Communities, let us know how that goes.
341 replies

Nov 27, 2017 10:20 AM in response to kane_TO

I have same issues on all my email accounts yahoo, gmail, Ameritech, they all take forever to low and just says loading and it takes like way too long. I try rebootink iPhone recover from Ituens and also try on a different version iPhone and same issues on all device. They need to fix this since so many people having same probleM. Apple support was not very interested or helpful in this matter. They told its not there proble. How sad 😢

Dec 12, 2017 6:28 PM in response to kane_TO

I have had the same problem since I updated to IOS 11, and it has not improved with the 11.1 or .2. This afternoon, none of my new Yahoo emails would load. Thankfully, I have not updated my iphone and could get emails there. I called Apple Tech Support and spent an hour on the phone. I have deleted and reinstalled, done a hard reboot, and tried everything I could think of, and the Tech Support did too, but the problem still exists. My emails are now loading, but it takes forever. Come on, Apple! Please fix this. We have all Apple products, but I am losing faith.

Dec 12, 2017 7:37 PM in response to Sam Lerman

I agree. This really is insane that Apple hasn't stepped up. I continue to initiate chat support sessions just to be taken through all the same old routines. Try "push" settings. Try deleting and restarting your email accounts. Even backup and restore for the entire phone. No help, just continued frustration. I also have been an all apple product guy/family, but we're losing faith....

Dec 13, 2017 6:37 AM in response to kane_TO

SO, Apple,


Sept 20th to Dec 12th.

WE ALL HAVE THIS ISSUE.

FIX The problem or justify why we should spend $1000 on a phone that NO LONGER FUNCTIONS WELL BECAUSE OF YOUR UPDATES.


Your reinstall process is ridiculous for an app that was previously working.

I shouldn't have to reinstall the working app to fix the broken operating system.

Nor should you blame a slower processor in an older (iphone 6plus) iphone.


Please provide an update of your own research and plans for correction to give us an idea of future fix.

Dec 14, 2017 4:03 PM in response to ReedMikel

Reed,


Yes, you are right about a lot more people reading these posts do not use Yahoo. I for one use the Spectrum Roadrunner as my account and it functions through the Apple Mail on my iMac and iPad. (Don't want email coming into our smartphones and texts keep us busy enough there.) We don't use iPhones but I see most people, I'm sure a lot younger than us, do, and I can appreciate their anguish with slow downloading eMail. At first I thought that this was an isolated problem with my older Mac or that it was time to delete a huge accumulation of old ones that I keep. Sometimes it's tough to keep patient with the glitches that come with these upgrades but Apple is pretty reliable in the long run and will take care of us. Meanwhile, have a Merry Christmas and Happy New Year. I've enjoyed using the Apple products for the 18 years of my retirement and swear by them. Keep the faith.

Dec 15, 2017 4:28 AM in response to calva1998

I tried that too. This morning my new gmail loaded but new yahoo messages did not load. It says it’s up to date but it isn’t. Thank goodness I didn’t update my phone, as I usually do them both at the same time. If this is permanent, then I will need a refund on my ipad so I can purchase something that actually works.I don’t want to deal with this EVERY DAY FOREVER.

Dec 24, 2017 4:16 AM in response to kane_TO

I‘ve gotten the same issue since I’ve given another try to Mail.

I was using Spark before but I wanted to use Mail again as it is a native application and as Airmail wasn’t as good as expected...

I had an Exchange account, 2 gmail accounts and an iCloud account... I‘ve given up with Mail now since Airmail is back on track and is way more reliable and fast than the  Mail.... What a shame!

I use an iPad Pro (for my work), iPhone SE and Watch Series 2 with always the last iOS iteration... Airmail shows all emails even on the small screen of the Watch. Which isn’t the case of Mail...

And when the boss of Mail leaves this company for Readdle, what does it say about improvements pertaining to Mail?

I’m afraid nothing!!!!

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Email slow to load in mail app with iOS 11

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