Email slow to load in mail app with iOS 11

After updating to iOS 11 my emails are taking a long time to load after they come in. The preview shows, but when I select the new message it just says loading for a long time. I am even having to leave the message and come back a few times.


This is on my exhange account with push.


Anyone else seeing this?

Posted on Sep 20, 2017 3:31 PM

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Question marked as Top-ranking reply

Posted on Sep 21, 2017 1:45 PM

Hello there kane_TO,

If I understand correctly you are able to receive the emails just fine, but it takes longer than usual to actually view the contents after updating to iOS 11. Let's start by forcing the Mail app to close with this article:

How to force an app to close on your iPhone, iPad, or iPod touch

Then restart the pone and test it out again:

Restart your iPhone, iPad, or iPod touch

If that does not resolve the issue, we should next remove the account from the phone and re add it:

If you can’t send or receive emails on your iPhone, iPad, or iPod touch​

Remove your email account and set it up again

  1. On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than your iOS device.
  2. On your iOS device, go to Settings > Mail > Accounts.
  3. Tap the email account that you want to remove.
  4. Tap Delete Account.
  5. Add your account again.


Thank you for using Apple Support Communities, let us know how that goes.
341 replies

Dec 25, 2017 6:27 AM in response to kane_TO

same problem here ....

hey mr. Apple

we need a new update to fix our e mail !!

coz it s load to slow, more than u expect.

fetch option does nt work any more ,,, only by push.

frankly ... I don't have that time to check my e mails manually.


tell as if u don't wont to fix this, so we can jump to another phone.

but, if u gonna fix this, pls announce when.


thx 4 readin m MSG

Dec 28, 2017 7:47 AM in response to kane_TO

Argh! This has been happening to me sporadically for a month. I’ve lost 4 hours after troubleshooting with Sprint, Spectrum, Netgear (I even got coerced and suckered into buying their extended care program) and the Apple phone helpline. I know it’s an Apple thing because it happens concurrently with my iPhone 6 (with a brand new battery) and my iPad Air 2. I tear my hair out and wail and then suddenly it’s all back. I’m learning to become zen and patient until it magically resumes, or I move to the iMac. Is this part of Apple’s benevolent slowing down of older devices?

Dec 29, 2017 7:28 AM in response to martininberks

Apple clearly has their heads buried in the sand about this Mail issue that is affecting thousands of users! And they lack professional courtesy by not participating in THEIR own forums! It's sad to hear Apple Care DOESN'T care one bit😠 I'm a 30+ year Windows IT guy who recently bought his first Apple computer (iMac), mistakenly thinking Apple was such a high end company, both hardware, software and support. Guess I was dead wrong, as they have clearly demonstrated their inabilities when it comes to support! I'm guessing they are so arrogant that unless a problem reaches crisis proportions, they simply deny that there is a problemšŸ¤” I'd love for someone from Apple to set the record straight, but have little hope they'll ever do the right thing☹ Apple - you're not going to retain customers, or get new ones, using whatever "strategy" you're exhibiting with this Mail problem...

Dec 29, 2017 7:29 AM in response to MaxMetro

Forgive me if I may have misunderstood your question.

I have loaded the Email-Edison App onto both my iPhone and iPad. Incoming are displayed on both devices and if I create and send a message one device it is automatically displayed on the other. Similarly, if I delete an email from one device it automatically deletes it from the other. There is no such app for the iMac ( not that I can see anyway ) but in any case, Mail is working fine on my iMac. It’s only since iOS 11 that the email problems started to appear on my iPhone and iPad.

Regarding your buffering issue, are you referring to the time it takes to download the Email- Edison App ? It was very quick to download on the iPad but quite slow on the iPhone. Nevertheless, it was accomplished and all is running well.

h

Dec 29, 2017 8:09 AM in response to martininberks

Good news about the iPhone/iPad sync but in a perfect world (pre-this problem), if I deleted an email on my devices, it would also delete on my iMac (which is not wifi and working fine). My buffering issue is that IF the emails even download to my devices, when I try to open them they buffer. And buffer. And buffer. So, here I sit at the iMac. I just called my Apple tech from my last ticket and left a hysterical voicemail. We shall see.

Dec 29, 2017 8:18 AM in response to MaxMetro

I can assure you that if you delete an email from your iPhone or iPad, using the Mail-Edison app, that same email will also be automatically deleted from your iMac mailbox. Similarly, if you delete an email from your iMac that same email will also be deleted from iPad and IPhone.

Good luck with your buffering issues. I wish I could help but, frankly, I wouldn't know where to start !

Jan 3, 2018 1:12 PM in response to zb73

Snail mail from the USPS is faster than Apple's Mail under iOS 11.x 😟 And nobody from Apple has an iota of professionalism by choosing to not respond to this topic affecting 1000+ users (that's just the ones that found this post, there are undoubtedly tens of thousands more!). I think I might stop consuming apples in the future šŸ™‚

Jan 15, 2018 9:35 AM in response to Evetookabite

Obviously you haven’t had to deal with issues with Microsoft. Apple is a saint compared to them. I run my (new) PC next to my old iMac and the iMac wins EVERYTIME!!!!. There is so much more complexities in programming that the average person knows nothing about. 1 thing changed can effect how other applications are handled. At least there is an attempt. With Microsoft and that new 10 os, it has taken a year of I don’t know how many failed updates that don’t take 15 minutes to install and complete. Very frustrating. I will opt for Apple any day.... My mail is loading slower but if that is the only glitch, I am happy....it is only my secondary mail outlet...

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Email slow to load in mail app with iOS 11

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