Email slow to load in mail app with iOS 11

Me too. Ever since updating my 6S Plus to iOS 11.0.3 my AOL account sits at "Checking for mail" forever. Screen goes blank and I move on to doing something else while waiting for it to get the job done. Not acceptable.

Hello All, sorry for my Bad English. There is Solution for Exchange

1.) On Exchange server - start - MMC - add snap-in Certification - Computer Accounts

2.) Export your root CA-server Certificat to .cer file (without Personal key)

3.) Export your Certificat for IIS Exchange (you have to find from IIS Manager - SBS WEB Application)

4.) Send per email you Root .cer Files to iPhone, open and install it

5.)Go iPhone Setting - About - Certification Trust - Enable Full Trust for your root Certificate

6.) send per email you Exchange Certificat - open and install

Its works for me ;-)

I am going absolutely bonkers. Since the 11.0.3. update, my MAIL application receives emails but can take upwards of 5 minutes to open message of a few KB. It doesn’t matter if I’m on my Wireless Data Network, or Home WiFi. I have 6 email accounts linked to the MAIL app and they all have the same problem. I’ve even deleted and re-added some of them; to no avail.

And before anyone asks, I have rebooted my phone half a dozen times and killed the MAIL application more than a dozen times.

This happens on iphone and ipad. None of the suggestions work. For two days thought it was my cell connection despite all bars showing. On ipad finally tried google mail to compare and its fast as ever. Why can’t Apple do better testing before software release...?

I just updated my iPhone 6s from iOS 10.x to 11.0.3 yesterday. Now the Mail app is VERY SLOW to display/download the full message. I see a preview (2 lines) of the message in a timely fashion, but after I click on the message to see the full message, just "LOADING" displays with the silly spinning wheel in the bottom 2/3 of screen. It can take several minutes before it finally displays the message - even for ONE LINE "test" messages. I am using a Microsoft Exchange email account. My Mail worked just fine on my iPhone under 10.x, now it's limping along. My iPad (still iOS 10.x) gets mail just fine, connected to same wifi network, sitting inches away from iPhone as I do side by side tests. I called Apple Care and even spoke with a senior tech - she was totally clueless! I asked her what search terms she was using to check her (Apple) database to see if this is a known bug? She didn't respond for a long period, then said: well, I just searched for "Mail"... I'm sorry, but a child would have known how to search more effectively/intelligently! I suggested she search for keywords like: MAIL, EXCHANGE, LOADING & SLOW. She was offended that I was telling her how to do her job! I told her I've been doing IT support for 30+ years (albeit Windows). Then I asked her if Apple monitors their own community forums and gathers potential bug reports from all those good customers that take the time to post messages about problems? She said NO!!! At this point I have ZERO respect for Apple - as far as support goes. They have the brightest minds doing the hardware innovation, but then hire clueless, unambitious people for support. Bottom line - use Google searches to solve your Apple problems - it's a much more pleasant experience and you'll solve your problems faster and easier...

As for my iPhone and Mail/Exchange woes - I deleted my Exchange account and recreated it. I have several hundred sub folders under my INBOX, so it will be some time before I can test.

Oh, and just to emphasize how lackluster Apple support is: I tried filling out a bug report on their Feedback page. On the feedback form there is a drop down field to indicate what iOS version you are reporting. Well, it only lists up to 11.0.1! I'm using 11.0.3. Duh - who maintains this important part of their website? Somebody is asleep at the wheel... 😟

Did you try the tip with installing your company server certificate on iPhone mentioned few posts above? I did and it worked for me like a charm. No further slow email loading issue (for both my email accounts - Exhange and Gmail). Now it works like before - very quick. Luckily I am on exchange account and was able to do it. For all those who have non-exchange mail account - no solution known yet.

You will need to get the certificate sent from your exchange (mentioned on other post). Then open up in the iOS mail app, install and go into certificates (settings,about,at the bottom of the list is certificates) then slide the on switch.

Your emails will be quick again. Why apple hasn’t got a clue about this is beyond belief!! And as yet no reason why we now need to go through this process with exchange 2007. Apple needs to get their act together if they want to sell us products at premium prices.

Thanks to both of you - I'll give the certificate tip a try. BUT, the logical side of me doesn't think this will work, as when I deleted and recreated my Exchange account under 11.0.3, it displayed a warning about my server's certificate - and I clicked on the TRUST option. Plus, why would the Mail app be able to download message headers and first 2 lines (preview) of new messages in a timely fashion, but choke on downloading the body of the message. Just doesn't add up - unless there's a bug in their Preview feature/setting?

Apple is too arrogant, and at the same time, embarrassed. Being a Windows IT guy for over 30 years I thought I'd give Apple some of my money and recently bought an iMac - which I really like so far. But their iOS 11 (11.0.3) upgrades have messed up Mail (Exchange 2007 account) on my iPhone 6S as it painfully displays:

LOADING

Even a ONE line text message can take MINUTES to appear! That "LOADING" message sure is useful to an IT guru like me (Windows anyway). I can understand "dumbing down" the status messages for the masses, but come on - LOADING? Maybe be a little more creative in your programming and if an operation is taking longer than normal, display a MORE DETAILED status message! If Apple programmers had instituted such a feature, they'd know EXACTLY where the problem is... And, why not apply some AI to their coding and when anomalies like this occur, transmit diagnostic info to Apple engineers (stripped of all private info). Problem would have been solved by now IF they were just a tad bit smarter...

Hi - Can you explain to a certificate dummy where exactly my Exchange Server 2007's (part of SBS 2008 R2) "root CA-server" certificate is located? I added the MMC snap-in "Certification Authority", as I did not have the one you listed "Certification - Computer Accounts". Did I add the correct snap-in? I see 5 branches/trees listed in my CA snap-in: Revoked Certificates, Issued Certificates, Pending Requests, Failed Requests and Certificate Templates. The parent is named "<my domain name>-SBS-CA". I'm assuming I need to focus on the Issued Certificates branch? I've got 20 or so entries in that branch - which do I export?

I always hated anything to do with certificates. Sounds like Apple engineers do too 🙂

Oh, and to those of you encountering this same Mail bug with Exchange accounts, do NOT follow Apple's advice of deleting and recreating your Exchange account *if* you have a lot of data! I stupidly followed their advice and now it will likely be days (I'm not exaggerating) before my iPhone is fully sync'd 😟

I would like to give more (bad) publicity to this IOS flaw. I use my ipad and iphone to run my entire business (it IS the business number); and I have to resort to using other email platforms (google) while they wait to fix it. I called tech support and she tried to get me to try different "troubleshooting" things---I said, why should I do that? All 9 million of us (or whatever the number is) have this problem, are you going to have each one of us try "different troubleshooting things? How about test this out in your lab and have our engineers FIX THE PROBLEM for all of us?!"

I’ll second this comment. It’s a complete waste of time, I did the same. I have 6 active email accounts — one of them has massive amounts of data, and it’s still downloading....

Seeing my 5-10KB file say *LOADING* for MINUTES makes me want to chuck my phone out a window.

Yes definitely don’t bother deleting app it takes ages to re sync and doesn’t fix it. I haven’t a clue why the certificate fixes the issue, but it works and I’m back to full speed emails.

I will add I have since returned back to the outlook app for email as it works very well and keeps attachments at the top of emails and not at the bottom as is the case with the iOS email app. Don’t know why Apple haven’t changed this because if you get a long mail or group of mails it’s a real pain having to scroll to the bottom. Probably should mention this on a new discussion but as Apple state they don’t look at communities then probably no point.

Can you expand on the other post that initially described the step by step certificate export fix? I don't know which of the 20 certificates listed under "Issued Certificates" is the one were supposed to export to a .cer file. Maybe it's not even one of those - maybe its the parent named "<my domain name>-SBS-CA" (first line indented under Certification Authority (Local))? Certificates - I hate them 😟