Email slow to load in mail app with iOS 11

Hi Kane,

Try adjusting the Sync Period 1 Month, 2 weeks or days.

Cheers.

YJ

It is more like walk-around than a fix. Tried it. That is true Outlook app has no problem with getting emails fast. But first - in my case Outlook app has a problem with push notification with Exchange server, it doesn’t work as well as push on Mail app. Second Outlook app in my case has an issue with forwarding mails - it doubles the mail body - even when you edit mail before forwarding, it sends both - the edited and original body text. That makes this app useless for me. However I recommend everyone to test it by their own.

I just updated my iPhone 6s from iOS 10.x to 11.0.3 yesterday. Now the Mail app is VERY SLOW to display/download the full message. I see a preview (2 lines) of the message in a timely fashion, but after I click on the message to see the full message, just "LOADING" displays with the silly spinning wheel in the bottom 2/3 of screen. It can take several minutes before it finally displays the message - even for ONE LINE "test" messages. I am using a Microsoft Exchange email account. My Mail worked just fine on my iPhone under 10.x, now it's limping along. My iPad (still iOS 10.x) gets mail just fine, connected to same wifi network, sitting inches away from iPhone as I do side by side tests. I called Apple Care and even spoke with a senior tech - she was totally clueless! I asked her what search terms she was using to check her (Apple) database to see if this is a known bug? She didn't respond for a long period, then said: well, I just searched for "Mail"... I'm sorry, but a child would have known how to search more effectively/intelligently! I suggested she search for keywords like: MAIL, EXCHANGE, LOADING & SLOW. She was offended that I was telling her how to do her job! I told her I've been doing IT support for 30+ years (albeit Windows). Then I asked her if Apple monitors their own community forums and gathers potential bug reports from all those good customers that take the time to post messages about problems? She said NO!!! At this point I have ZERO respect for Apple - as far as support goes. They have the brightest minds doing the hardware innovation, but then hire clueless, unambitious people for support. Bottom line - use Google searches to solve your Apple problems - it's a much more pleasant experience and you'll solve your problems faster and easier...

As for my iPhone and Mail/Exchange woes - I deleted my Exchange account and recreated it. I have several hundred sub folders under my INBOX, so it will be some time before I can test.

Oh, and just to emphasize how lackluster Apple support is: I tried filling out a bug report on their Feedback page. On the feedback form there is a drop down field to indicate what iOS version you are reporting. Well, it only lists up to 11.0.1! I'm using 11.0.3. Duh - who maintains this important part of their website? Somebody is asleep at the wheel... 😟

Since it sounds like you have access to the certificate authority or a domain server, try the "To export root certification authority certificate" section in the article below. Otherwise the best answer is probably to ask your IT department or e-mail provider if they can provide it for you.

Save the exported file (just the certificate, not any keys) and e-mail it to yourself, or post on a file sharing site and e-mail the link to yourself.

https://technet.microsoft.com/en-us/library/dd261928.aspx

I agree that there's definitely an unwelcome change to the way that the Mail app accesses folders over IMAP. I wish Apple wouldn't roll out these changes without more significant testing.

Here, one reason for the slowness seems to be that the Mail app now polls every single folder accessible to an IMAP account (either just sloppily or because of some background spyware-slash-"helpful"-AI that can't be shut off). I was able to speed up the actual performance of the Mail app in 11.0.3 by reconfiguring my IMAP server to show the phone fewer (and smaller) mail folders.

I agree that this is a very disappointing release from Apple. It's one thing to search for new folders, particularly if the main screen is refreshed. It's another to needlessly review every single folder every time a single folder's mail is checked. It strikes me as extremely sloppy, immature functional design.

This for sure would be the problem. I use go daddy and I have a few email accounts on IMAP. My work one has many folders and takes forever to download while my other personal ones with hardly any folders...downloads new emails fast. This appears to be exactly what the issue is....it reads all the folders before downloading. I have a lot of GB's in folders on my work email. No wonder it takes so long to download my new emails on my phone. I have been afraid to download High Sierra in case the same is true on my iMac. Once I download on my iMac the next time I ask for mail on my phone...it downloads right away.

Perhaps by coincidence or confirmation bias on my part, having disabled Apple Mail in favor of Outlook Mail, the problem of excessive battery use by my phone has gone away too.

I think that Apple will fix all of these problems in an upcoming release.

All - I have this issue also every since iOS 11 launched. Despite having my emails accounts set to automatically fetch/push, it will sit at "checking for mail" for several minutes, and sometimes time out. I just downloaded the Apple Support App and started a couple chat sessions on this. I was told by both chat agents that they've not heard of this issue. I pointed them to this website, and I was told that they usually don't respond b/c "the discussion forums won't contain enough detail to help resolve the issue. Hopefully other users contact us like you have so we can track the issue." Please: everything on here, download the app and start a chat so Apple can understand how many users are affected, and we'll get the horsepower for an iOS upgrade that finally fixes this! Thanks!

Me too - not just the slow native app but my workaround to use a different Mail client althogether. In my case Yahoo mail. Open it up and the emails appear as if by magic - instantly!

Come on Apple ... at least engage with the conversation!

I had the same problem as kane_TO. This solution (although directed at a slightly different problem) worked for me:

https://forums.yahoo.net/t5/Password-and-sign-in/Yahoo-keeps-asking-me-to-reente r-my-password-from-my-iPhone-iPad/td-p/108923

I’ve given up on Apple mail. I took all day yesterday of deliver personal email & indicated a server imap error on my business emails. I’ve switched to using the gmail app, works perfectly for all emails. (IPhone 6)

Too little, too late IMO. I gave up on Apple Mail and now use MS Outlook for iOS. There's no compelling reason to switch back. I even held off updating my iPhone 6s until 11.0.3 was released, figuring there would be a few bugs in first major release of 11. But a dozen or more releases later, they still didn't have it fixed. Bye bye Apple Mail...

I have had this problem ever since I updated to iOS 11 on my 6s. None of the incremental updates have fixed this and I’ve tried all of the basic suggestions of doing a hard reset and resetting all settings. The only thing I haven’t tried is erasing all content and restoring. But I haven’t heard about that working for anyone so I’m relunctant to try. Opening the mail app is painful now. It takes 15-30 seconds before I can even click on something after I open the app and the same for each inbox. It says downloading content on the bottom of the app and it’s non responsive for 10-15 seconds which feels like an eternity when you’re used to 1-2 seconds in iOS 10. Occasionally the app crashes when trying to open an email. I’ve also had intermittent problems with slow loading in messages, but not nearly as frustrating as mail. A friend of mine had the exact same problem on his 6s and only fixed it by upgrading to an 8.

If anyone figures out a reliable solution, please post it.

Hi, moonflowervt, Looking at the thread, you'll see that the chances are low you'll find a way to fix this.

It may be more than you want to do, but many of us have gladly abandoned Apple's mail app, moving over to Outlook. If you have a way to do that, you'll be up and running in about ten minutes.

There's no way Apple isn't reading this forum. They're just ignoring us.

Buzzfeed has an article on this today:

Apple Does Make Your iPhone Slower As Its Battery Gets Older

I checked with a couple apps and I fall into this category - will be going to an Apple Store on Friday to get a replacement battery (iPhone 6, 3 years old).