Email slow to load in mail app with iOS 11

After updating to iOS 11 my emails are taking a long time to load after they come in. The preview shows, but when I select the new message it just says loading for a long time. I am even having to leave the message and come back a few times.


This is on my exhange account with push.


Anyone else seeing this?

Posted on Sep 20, 2017 3:31 PM

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Question marked as Top-ranking reply

Posted on Sep 21, 2017 1:45 PM

Hello there kane_TO,

If I understand correctly you are able to receive the emails just fine, but it takes longer than usual to actually view the contents after updating to iOS 11. Let's start by forcing the Mail app to close with this article:

How to force an app to close on your iPhone, iPad, or iPod touch

Then restart the pone and test it out again:

Restart your iPhone, iPad, or iPod touch

If that does not resolve the issue, we should next remove the account from the phone and re add it:

If you can’t send or receive emails on your iPhone, iPad, or iPod touch​

Remove your email account and set it up again

  1. On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than your iOS device.
  2. On your iOS device, go to Settings > Mail > Accounts.
  3. Tap the email account that you want to remove.
  4. Tap Delete Account.
  5. Add your account again.


Thank you for using Apple Support Communities, let us know how that goes.
341 replies

Jan 27, 2018 7:02 AM in response to RyanWScott

I have been on the phone with Apple support the last couple of nights trying to get this sorted because I’m so sick and tired of it. Was dealing with a very nice young girl last night we have factory reset my phone and my mail seems to be coming in fine now, next step is to restore from my last back up last night and see if the glitch comes back, she did go online and read this entire thread while I was on hold and also checked to see if there was any info posted from their development team ( which I don’t think there was anything surprise ) the most promising tech-support yet,

Sep 29, 2017 3:53 AM in response to kane_TO

I have exact the same issue since all betas of ios 11. Now I am on public ios 11.0.1 and the issue remains. I am using Exchange (with push) and Gmail accounts - on both I have this issue. I see email coming, I see preview of it (2 lines as I set), but when trying to open email it takes a looong time for the message body to load. Very, very annoying. What's interesting it doesn't happen all the time. Sometimes emails are loading quickly, but in general there is an issue with the speed of loading emails in ios 11.

Oct 16, 2017 10:41 AM in response to kane_TO

I am going absolutely bonkers. Since the 11.0.3. update, my MAIL application receives emails but can take upwards of 5 minutes to open message of a few KB. It doesn’t matter if I’m on my Wireless Data Network, or Home WiFi. I have 6 email accounts linked to the MAIL app and they all have the same problem. I’ve even deleted and re-added some of them; to no avail.

And before anyone asks, I have rebooted my phone half a dozen times and killed the MAIL application more than a dozen times.

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Email slow to load in mail app with iOS 11

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