Voice control problem over bluetooth

Hi,


after updating to IOS 11 i've lost ability to dial contacts throught voice control over bluetooth devices. We don't have siri in our language, but voice control worked well when I wanted to call someone (when I'm driving a car or motorcycle).


When I engage voice control without bt device connected it works. (I say "call Jane", and phone says "calling jane").

When I try to do the same in my car voice control enages but doesn't do anything. (I say "call Jane" and phone just makes two beeps and disconnects. Those beeps are different from beeps that are made when no action is made after activating voice control.) Symptom is like it hears what I'm saying but does nothing.

iPhone 7, iOS 11, null

Posted on Sep 20, 2017 11:17 PM

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Question marked as Top-ranking reply

Posted on Mar 3, 2018 10:37 AM

It may not be a proper way to fix the voice command problem, however it works for me before Apple actually fix the bug.


1) go to "setting" and choose "Siri & Search";

2) Turn ON "Listen for "Hey Siri" " and follow the instruction;

3) Turn OFF "Press Home for Siri";

4) Turn ON "Allow Siri When Locked.


After the above set up, you should able to make a call via Bluetooth (Siri), however data plan is required.


I believe there is a conflict between voice command / Siri, I look forward Apple would fix it soon

90 replies
Question marked as Top-ranking reply

Mar 3, 2018 10:37 AM in response to UBER_PRO

It may not be a proper way to fix the voice command problem, however it works for me before Apple actually fix the bug.


1) go to "setting" and choose "Siri & Search";

2) Turn ON "Listen for "Hey Siri" " and follow the instruction;

3) Turn OFF "Press Home for Siri";

4) Turn ON "Allow Siri When Locked.


After the above set up, you should able to make a call via Bluetooth (Siri), however data plan is required.


I believe there is a conflict between voice command / Siri, I look forward Apple would fix it soon

Jan 4, 2018 4:40 PM in response to UBER_PRO

For everyone with this iOS 10 and 11 problem, on 1/4/18 I got a call from the Apple support guy who I've eventually been in touch with (starting with a visit to the Apple Store a few weeks ago). He acknowledged that the engineers have seen this a lot and it is a problem they are working, but it will come in the form of an update or a paper that explains how to fix it. So this'll be awhile still. In the meantime, I tried to check with Toyota (Bluetooth hands free system was factory installed in 2011) to see if they're aware of anything... no, they said to update the firmware in the car... and no one seems to know how since it's an older system. So perhaps we'll get an Apple fix sometime... I would second the comment about using the Feedback link... the more they get feedback on this subject the more it rises to the top as something to deal with.

Jan 26, 2018 4:47 AM in response to UBER_PRO

Apple is going even further with this case - in first beta version of iOS 11.3 there's no possibility for use of voice control even WITHOUT bluetooth.

They certainly forgets, that most of countries doesn't have Siri in own language! And forgets most about disabled (eg. blind) people living in that countries - that's disappointing and really sad.

Feb 2, 2018 1:33 AM in response to UBER_PRO

Quote: [Apple is going even further with this case - in first beta version of iOS 11.3 there's no possibility for use of voice control even WITHOUT bluetooth.]


This would really be bad news. I'm a conscious non-user of Siri, simply because I'm quite unwilling to share my life with Apple. This is especially true for data on whom I call etc.

Simply disabeling voice control would mean adding new pressure on clients to share their personal data. Not the way to go, Apple.

Nov 2, 2017 1:48 PM in response to Dead_Poet

Hi Dead_Poet,


Myself and many other beta testers have literally uploaded gigabytes of sysdiagnose files, including BT captures, to Apple's engineers. I have high hopes that the issue will be resolved in a future update. How far into the future, however, is anyone's guess😀


Meanwhile, I would encourage those of you with an iCloud/Apple account to file a bug report here. Be as specific about the issue as you can; note your iOS version, Apple Device, BT Device, etc. Also, contact Apple by email, phone, etc. and report your experience. The adage about the "squeaky wheel" may just work!

Sep 21, 2017 5:14 PM in response to UBER_PRO

Hi UBER_PRO,

Welcome to Apple Support Communities. I understand that the Voice Control function on your iPhone isn't responding when connected to a Bluetooth device, specifically your vehicles. I know how important it is to be able to utilize a hands-free connection and use the Voice Control feature; I'd like to help. Since you mention that Voice Control works fine when you're not connected to Bluetooth, I'd recommend following these steps and testing Voice Control after each one:
  1. On your iOS device, swipe up to open Control Center, then tapUser uploaded filetwice to turn Bluetooth off and back on.
  2. Restart your iOS device.
  3. On your iOS device, unpair your car stereo. On your car's display, unpair your iOS device and any other devices. Restart your car and your iOS device, then pair and connect again.
  4. Update your iOS device.
  5. Install any firmware updates for your car stereo.
  6. If you still can't connect, contact Apple Support.
Get help connecting your iPhone, iPad, or iPod touch with your car stereo

If you're still having trouble, can you let me know if Voice Control is the only feature affected when you're connected to a Bluetooth device or vehicle?


Best Regards.

Jan 4, 2018 9:41 AM in response to i_rina

...and, like all the others, I experience this persistent problem. From iOS 11 onwards.

My trusted (old, but stil functioning) Cardo motorcycle helmet kit ceased passing voice commands to my iPhone 6s - that is to say: the commands seemed to arrive allright but led to nothing.


Today I replaced the Cardo with a brand new Sena 10s, which achieved exactly nothing in resolving the problem. Voice control works fine on the 6s when it operates on itself. When connected to the USB device each command arrives (the voice graph on the iPhone corresponds nicely with the spoken command) but only leads to a vague beep. End of story.


So, Apple, when is someone gonna dive into this and bring back the full functionality that was there up until iOS 11?

Is anybody listening at all?






Jan 29, 2018 6:25 AM in response to UBER_PRO

I've had this issue on my iPhone 6 since I updated to iOS 11. I've gone through 5 senior advisors and 4 months before they agreed to upgrade my phone to the 6S, and guess what - I'm STILL having the problem. I've gone through all of the steps as well, had my car system updated, and have gotten to the point of needing to replace the entire radio unit in my car in hopes that it will help. Apple senior advisors were of no help, one sent diagnostics to the engineers but didn't actually put the problem into the request, so essentially, they lost the log files. All of the senior advisors also told me that I'm the only person with this problem. I feel your frustration, and hopefully, one day, Apple might actually fix this problem. Until then, I might just have to change platforms.


Good luck, and thanks for posting!

Mar 4, 2018 7:55 AM in response to kinghyu

It’s obvious that Apple tech support is on par with the quality of their products! Unfortunately for those of us that have been taken advantage of for an extended period of time by Apple..., we realize that quality,up to date technology and tech support are doled out like diamonds!!! Just enough to string us along and still charge a premium for “new” but really antiquated subpar crap. Al least with diamonds you have something of value, Apple willingly supplies us with as many useless paperweights we are willing to pay for. Save your money, because one bad Apple does spoil the bunch ;)

Mar 5, 2018 1:04 PM in response to UBER_PRO

I have the same problem.

I just bought an Iphone 6s 32 gb with Ios version is 11.2.6.

I discovered that the old voice control does not work with my Bluetooth car stereo, a Sony, mex-n4100bt, and

also with any other of my Bluetooth devices.

When i switch to siri mode, the voice control is working fine with all my Bluetooth devices.

With my old iphone 5, ios 10.3.3 everything worked fine and i was very happy.

My big issue is that Siri is not available at my Language, Greek and it is a matter of safety during driving, while with my old iphone 5 i use a lot the voice control to make calls from my contacts and now it is not possible.

Is Apple going to do something about it.

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Voice control problem over bluetooth

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