Level 1

32 points

Voice control problem over bluetooth

Hi,

after updating to IOS 11 i've lost ability to dial contacts throught voice control over bluetooth devices. We don't have siri in our language, but voice control worked well when I wanted to call someone (when I'm driving a car or motorcycle).

When I engage voice control without bt device connected it works. (I say "call Jane", and phone says "calling jane").

When I try to do the same in my car voice control enages but doesn't do anything. (I say "call Jane" and phone just makes two beeps and disconnects. Those beeps are different from beeps that are made when no action is made after activating voice control.) Symptom is like it hears what I'm saying but does nothing.

iPhone 7, iOS 11, null

Posted on Sep 20, 2017 11:17 PM

Top-ranking reply

kinghyu

Level 1

4 points

Posted on Mar 3, 2018 10:37 AM

It may not be a proper way to fix the voice command problem, however it works for me before Apple actually fix the bug.

1) go to "setting" and choose "Siri & Search";

2) Turn ON "Listen for "Hey Siri" " and follow the instruction;

3) Turn OFF "Press Home for Siri";

4) Turn ON "Allow Siri When Locked.

After the above set up, you should able to make a call via Bluetooth (Siri), however data plan is required.

I believe there is a conflict between voice command / Siri, I look forward Apple would fix it soon

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90 replies

siedar

Level 1

4 points

Oct 18, 2017 10:21 AM in response to IJTE

IPhone 7, updated to 11.0.1 next 10.0.2 and now to 11.0.3 - did not help.

Still voice commands with Plantronics bluetooth device not work.

In 10.x.x was working with no problem.

Oct 30, 2017 12:10 PM in response to rodolfosapereira

On Mon, Oct 30, 2017 at 6:16 AM Apple Support Communities Updates <

anypats

Level 7

21,357 points

Oct 31, 2017 1:26 PM in response to Dead_Poet

As stated before, an iOS update most likely won’t fix the issue. A firmware update will need to be released by the device manufacturer.

Nov 1, 2017 3:30 PM in response to anypats

Hi anypats!

Do you know any Bluetooth device that as worked with Voice Control on iOS 11 after à firmware update?

anypats

Level 7

21,357 points

Nov 1, 2017 8:45 PM in response to rodolfosapereira

Just activated voice control and it does not work in my vehicle.

Nov 2, 2017 12:02 PM in response to hamiltonrrwatch

So far, I have tried EIGHT different BT sets of all kinds, including a Powerbeats Wireless 3!

As you seem to be a registered beta tester, can you please notify Apple about the issue?

Hsompson

Level 1

4 points

Nov 8, 2017 10:42 AM in response to hamiltonrrwatch

Hi hamiltonrrwatch,

Thanks for all of your work on this issue.

Have you had a chance to test with the latest beta?

Thank you.

Hsompson

Level 1

4 points

Nov 16, 2017 10:23 AM in response to hamiltonrrwatch

Thanks for the update.

I have just now uploaded the sysdiagnose files from my iphone 7 to the bug reporter.

I'll update the forum if I hear any response or feedback.

Hsompson

Level 1

4 points

Dec 2, 2017 6:53 AM in response to hamiltonrrwatch

Just now tested in 11.2

Still NOT working.

mrwhitie

Level 1

4 points

Dec 3, 2017 2:28 PM in response to UBER_PRO

Same problem....

iOS 11.2 / iP8

Dec 24, 2017 1:30 PM in response to UBER_PRO

same problem, I contacted Apple Support, I was able to make it work by voice dialing direct through the phone but not the bluetooth. This broke around iOS 10 somewhere.

May 9, 2018 11:13 AM in response to UBER_PRO

Have you tried general > accessibility > home button and then changing the option from Siri to voice control??

Droopman

Level 1

8 points

May 9, 2018 11:57 AM in response to Simon19841111

Nope! That did not work!

May 22, 2018 3:38 PM in response to i_rina

Is there a fix for this. It is broken the update broke it

Droopman

Level 1

8 points

May 29, 2018 5:57 PM in response to UBER_PRO

Version 11.4 didn’t fix it. My guess, it’s not even on their radar.

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Voice control problem over bluetooth