Voice control problem over bluetooth

Hi,


after updating to IOS 11 i've lost ability to dial contacts throught voice control over bluetooth devices. We don't have siri in our language, but voice control worked well when I wanted to call someone (when I'm driving a car or motorcycle).


When I engage voice control without bt device connected it works. (I say "call Jane", and phone says "calling jane").

When I try to do the same in my car voice control enages but doesn't do anything. (I say "call Jane" and phone just makes two beeps and disconnects. Those beeps are different from beeps that are made when no action is made after activating voice control.) Symptom is like it hears what I'm saying but does nothing.

iPhone 7, iOS 11, null

Posted on Sep 20, 2017 11:17 PM

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Question marked as Top-ranking reply

Posted on Oct 30, 2017 1:18 PM

The key for anyone posting in this thread is to contact the device manufacturer and find out when/if they will be releasing a firmware update to be compatible with iOS 11. Just because you have the latest firmware doesn't mean you have a version that is compatible with iOS 11 and has been tested. And no, this is not just an Apple/iOS issue. If you search Android forums the exact same thing happens on updates for Android devices as well. The exact same instructions are reiterated there in that you must contact the device manufacturer. Very rarely will an update to iOS or Android's OS will fix these type of issues. It's up to the device manufacturer.

90 replies

Oct 31, 2017 1:47 PM in response to anypats

Most of the Bluetooth devices I've tried with, have never in the past had firmware updates, and still Voice Control worked perfectly with all iOS versions before 11. This suggests that it is solely an iOS bug. It does not even work with cars equipped with Apple CarPlay, as another user mentioned, and ultimately it does not work with my Powerbeats Wireless 3, which is an Apple product.

Oct 31, 2017 2:27 PM in response to upset_in_nova

Wish I had better news. After sending diagnostic logs to Apple engineers on 10/5 - crickets. Called on 10/10 to find out the engineers had not responded yet. Chat on 10/15 with another Sr. Advisor resulted in another round of troubleshooting to determine that the BT interface does indeed work when using Siri, but not with classic voice control and reconfirmed that wife's iPhone 6 still running 10.3.3 works fine with classic voice control. Since original post, updated to iOS 11.0.3 and problem still exists. Updated data sent to engineers - more crickets. Chat on 10/18 indicated still no reply received from engineers. Chat/call-back on 10/24 with yet another Sr. Advisor who "took ownership" of the problem resulted in a third round of troubleshooting to ensure I didn't have anything corrupted in my apps or the update. Restored phone to fresh out of the box condition and for one more time, replicated the problem with classic voice control not working. Sent data off to engineering again with status due not later than 10/31. As of 10/31, still no response received from three rounds of troubleshooting data and conversations with no less than five Sr. Advisors. Cite case #100314789679 to see if that helps. Bottom line: iOS 11 seems to be the culprit, NOT forcing every BT device vendor to update their firmware to be "compatible with iOS 11". The BT standard did not change, only something in Apple's implementation.

Oct 31, 2017 2:38 PM in response to upset_in_nova

Sorry but telling Bluetooth manufacturers to get their devices to work with iOS 11 is no different than telling the thousands upon thousands of developers to make sure their app is compatible with the iPhone X. And if you think this is just an Apple problem read through Android forums and you’ll see the exact same issue. With Android updates years there have been posts of Bluetooth devices no longer working. Aside from the basics of unpair, re-pair, restart, etc. they say to check with the device manufacturer for firmware updates. There have been vehicle manufacturers that have already acknowledged the issue and and working on updates.

Oct 23, 2017 6:16 PM in response to UBER_PRO

I feel your pain😟


I have submitted multiple bug reports to Apple, upgraded my Plantronics headset to their 5200 Series, and updated the firmware on the headset, all to no avail. This looks to be an issue with iOS firmware; I've seen mention of it in several threads and forums outside of Apple. I have an appointment with a Genius this week in Chicago and I'm hoping they can provide some answers. Siri is fine for voice dialing but, depending upon your WiFi or cellular connection, it can be very laggy. That's why I prefer classic voice control.


Here's a summary of my issue and the steps I've taken. Any of this sound familiar?😉



• I have two Bluetooth headsets, both pair with my 8+.

• Both can access Siri. Neither can dial numbers using Voice Control.

Voice Control will work, with Bluetooth turned OFF, without Bluetooth headsets, when home button is depressed.

Troubleshooting Headsets

• Cycled headsets on/off
• Reset headsets to factory defaults

• Remove Bluetooth profiles from 8+

• Re-pair headsets with 8+

On 8+

• Reset network settings
• Restore 8+ to factory defaults
• Erase and set up as a new phone

This issue has been present for me since iOS 11. It is still present in all of the current beta's through b5.

Any ideas?


Oct 29, 2017 5:28 PM in response to rodolfosapereira

I have an SE (11.0.3). The voice control works without BT device as it originally, although, having voice control set to respond in different language in iOS10, I had to redo this anew in 11, as it totally changed the previously programmed settings. But going back to the original issue: the voice command has stopped to work via BT, although the speaker and the mic work.

So far the workaround is to dial manually from the contact list (not very convenient when driving) and then the call routed to the BT device.

Apple, apparently, has no clue how to resolve this bug, so they are concentrating on new emojis instead, while their tech. support "specialists" pretend that they hear about this issue for the first time.

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Voice control problem over bluetooth

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