Voice control problem over bluetooth

Hi,


after updating to IOS 11 i've lost ability to dial contacts throught voice control over bluetooth devices. We don't have siri in our language, but voice control worked well when I wanted to call someone (when I'm driving a car or motorcycle).


When I engage voice control without bt device connected it works. (I say "call Jane", and phone says "calling jane").

When I try to do the same in my car voice control enages but doesn't do anything. (I say "call Jane" and phone just makes two beeps and disconnects. Those beeps are different from beeps that are made when no action is made after activating voice control.) Symptom is like it hears what I'm saying but does nothing.

iPhone 7, iOS 11, null

Posted on Sep 20, 2017 11:17 PM

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Posted on Mar 3, 2018 10:37 AM

It may not be a proper way to fix the voice command problem, however it works for me before Apple actually fix the bug.


1) go to "setting" and choose "Siri & Search";

2) Turn ON "Listen for "Hey Siri" " and follow the instruction;

3) Turn OFF "Press Home for Siri";

4) Turn ON "Allow Siri When Locked.


After the above set up, you should able to make a call via Bluetooth (Siri), however data plan is required.


I believe there is a conflict between voice command / Siri, I look forward Apple would fix it soon

90 replies

Nov 16, 2017 7:49 AM in response to UBER_PRO

Same problema.

iPhone 5s UNDESIRELY updated to IOS 11.0.3. Voice control engage correctly without bt device, but it DOESN'T WOTK with ANY bt device: headphones, car,...


On the other hand, IOS 11 is a big problem fon an iPhone 5s. I didn't like to instal it. Everytime the opereating system asked me to proceed to instal this ugly update, I rejected. I guess that one of the insistent emergent Windows asked me, I probably pressed by mistake "yes". Since then, everything are problems. I tried to stop the instalation. Impossible. Then I tried immediately to restore my previous backup. Impossible too, the way back to 10.0.3 is forbidden because it is no longer signed by Apple. The iPhone is now slow, all my old 32bits apps, many of them necessary for my work wich are not updated to 64 bits, doesn't work. The keyboard gooes sloooooow. Writting WhatsApp messages is a torture. Battery goes off in 4 hours... and now, increasing problems, this boetooth affair. Nor the car neither the headphones work.


I am evaluating to change my phone, because Apple seems to have decide that it shoud not work any longer thanks to this IOS reléase- However, sincerely, after 10 years using Apple devices, you are convincing me to move to Android.

Nov 26, 2017 11:43 PM in response to UBER_PRO

Hi,


I have this issue as well. My iphone 7 came with ios 11.0 preinstalled and it worked fine with my car bluetooth (Volvo XC60 2014). Once I kept updating towards 11.1.1 (my current firmware) I have been experiencing the voice control problem over bluetooth with every new update.


One thing that I haven't seen being discussed by any of the previous posts is that in my case, my phone recognizes my voice when I use voice calls over the car's bluetooth. I know this because I can see the name of the person I have asked iphone to call on the phone's screen for a flash of a second. The name then disappears before the phone confirms the phone number I asked it to call. To me, this further bolsters the suspicion of the community here that this is an ios bug.


Hopefully, we have some news about this.


Cheers,


Pavlos

Nov 27, 2017 12:25 AM in response to spsafe

".......One thing that I haven't seen being discussed by any of the previous posts is that in my case, my phone recognizes my voice when I use voice calls over the car's bluetooth. I know this because I can see the name of the person I have asked iphone to call on the phone's screen for a flash of a second. The name then disappears before the phone confirms the phone number I asked it to call......."


True. The same applies with headset BT Plantronics

Also to repeat that voice control works perfectly OK when no BT device is paired, which, of course, is not of much use.

Nov 27, 2017 5:59 AM in response to UBER_PRO

I have noted this same behavior when using the car bluetooth on a Mazda CX-5 vs. using a Jabra Freeway. I passed the observation on to Apple in the case notes for case #100314789679. It seems to be a case of which bluetooth profile is being negotiated between the devices. Apple did contact me on the case and requested a fourth round of diagnositic information; this time asking for a video of the action sequence and phone screen showing the problem being replicated. Not sure if there will ever be resolution, since the problem has been isolated, is repeatable, and is unchanged since the 11.0 roll-out as documented in this thread.

Dec 2, 2017 7:52 AM in response to UBER_PRO

Perhaps the talking point needs to be that Apple doesn't appear to be concerned with driver safety. Voice Control allows drivers to keep their attention on the road; without it, people wind up putting themselves, their passengers, and other vehicles in danger.


If people marshaled a campaign around that, perhaps Apple would listen and address this problem. It has been going on for months. Very disappointed to see all these posts of Apple Support giving people the runaround.

Dec 2, 2017 10:48 AM in response to Hsompson

I received a proactive response from the Sr. Specialist handling my case (# 100314789679) today, 12/2. After submitting a video of the phone response replicating the problem, engineering acknowledged that there is an issue with classic voice control over BT and has entered a bug report for resolution in a future iOS release. Don't hold your breath, but there might be some relief coming. Now that they have the problem fully documented and they have enough other reports of the issue, it looks like a fix might be in the offing. That said, they still want me to see if the problem still exists with iOS 11.2, despite this post by Hsompson. It would be nice if Apple would moderate and update threads such as this one once a bug fix cycle is started..

Dec 2, 2017 11:38 AM in response to upset_in_nova

I received "proactive" responses, three or four - I've lost tracking, honestly, and never heard from Apple Support again. One "genius" suggested that I buy a newer version of the BT speaker. When I asked him if he meant I need to buy a new car, because the BT in one of my cars is built-in, I received a response: "LOL". Another "specialist" admitted that she had no clue and that they were instructed to tell the customers to just keep upgrading until the issue is fixed. When, is anyone's guess. What a total fk up this upgrade is. I just cannot believe that Apple SW development brass would sign off on the major iOS upgrade without properly and fully testing it.

Dec 6, 2017 8:16 AM in response to UBER_PRO

I recently received an email from Apple about my bug submission that states that my bug is a duplicate of another bug and will be closed.

I have asked for clarification on why it is being closed but it appears that it may be due to the fact that I copied and pasted information outlining the problem from a post on this forum.

Problem is ongoing.

Thank you.

Dec 24, 2017 6:13 AM in response to UBER_PRO

I upgraded to 11.2.1 and still the problem persists on my iPhone 7...and a new side effect has appeared again when the phone is connected to the car's Bluetooth and voice recognition is initiated. When I dictate a response to a text message (i.e. through voice recognition in IOS) and press ''Send'' to send the message, the voice recognition function does not terminate automatically. Instead, my car's LCD screen shows that a phone call is in progress that counts the time period since I initiated voice recognition to dictate my text message). This only stops if I re-initiate voice recognition (through a persisting press of the home button) and then terminate it manually by pressing the home button.


This is now becoming very disappointing.


P.

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Voice control problem over bluetooth

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