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Voice control problem over bluetooth

Hi,


after updating to IOS 11 i've lost ability to dial contacts throught voice control over bluetooth devices. We don't have siri in our language, but voice control worked well when I wanted to call someone (when I'm driving a car or motorcycle).


When I engage voice control without bt device connected it works. (I say "call Jane", and phone says "calling jane").

When I try to do the same in my car voice control enages but doesn't do anything. (I say "call Jane" and phone just makes two beeps and disconnects. Those beeps are different from beeps that are made when no action is made after activating voice control.) Symptom is like it hears what I'm saying but does nothing.

iPhone 7, iOS 11, null

Posted on Sep 20, 2017 11:17 PM

Reply
Question marked as Best reply

Posted on Sep 21, 2017 5:14 PM

Hi UBER_PRO,

Welcome to Apple Support Communities. I understand that the Voice Control function on your iPhone isn't responding when connected to a Bluetooth device, specifically your vehicles. I know how important it is to be able to utilize a hands-free connection and use the Voice Control feature; I'd like to help. Since you mention that Voice Control works fine when you're not connected to Bluetooth, I'd recommend following these steps and testing Voice Control after each one:
  1. On your iOS device, swipe up to open Control Center, then tapUser uploaded filetwice to turn Bluetooth off and back on.
  2. Restart your iOS device.
  3. On your iOS device, unpair your car stereo. On your car's display, unpair your iOS device and any other devices. Restart your car and your iOS device, then pair and connect again.
  4. Update your iOS device.
  5. Install any firmware updates for your car stereo.
  6. If you still can't connect, contact Apple Support.
Get help connecting your iPhone, iPad, or iPod touch with your car stereo

If you're still having trouble, can you let me know if Voice Control is the only feature affected when you're connected to a Bluetooth device or vehicle?


Best Regards.
90 replies
Question marked as Best reply

Sep 21, 2017 5:14 PM in response to UBER_PRO

Hi UBER_PRO,

Welcome to Apple Support Communities. I understand that the Voice Control function on your iPhone isn't responding when connected to a Bluetooth device, specifically your vehicles. I know how important it is to be able to utilize a hands-free connection and use the Voice Control feature; I'd like to help. Since you mention that Voice Control works fine when you're not connected to Bluetooth, I'd recommend following these steps and testing Voice Control after each one:
  1. On your iOS device, swipe up to open Control Center, then tapUser uploaded filetwice to turn Bluetooth off and back on.
  2. Restart your iOS device.
  3. On your iOS device, unpair your car stereo. On your car's display, unpair your iOS device and any other devices. Restart your car and your iOS device, then pair and connect again.
  4. Update your iOS device.
  5. Install any firmware updates for your car stereo.
  6. If you still can't connect, contact Apple Support.
Get help connecting your iPhone, iPad, or iPod touch with your car stereo

If you're still having trouble, can you let me know if Voice Control is the only feature affected when you're connected to a Bluetooth device or vehicle?


Best Regards.

Oct 30, 2017 10:36 PM in response to anypats

"It's up to the device manufacturer."


Yes & no.


At Apple's request, I've uploaded over a half gig of sysdiagnose files including data from a Bluetooth Logging Profile. The Plantronics devices I've used worked fine with an iPhone 5, 6+, and 8+ using Classic Voice Control and Siri. Once the 6+ and 8+ were updated to iOS 11, and their subsequent betas, Classic Voice Control disappeared. There is also a recent, well-documented issue with Voice Control in iTunes. Engineers like to finger-point, so these issues are never resolved in a timely manner.

Nov 1, 2017 7:45 PM in response to anypats

Ok! Thanks for your info!


By what you describe, for sure you have no problems using voice control over Bluetooth because you are using Siri and not the Voice Control native feature from iPhones since the first one I believe.

In this thread many people says that are not having Bluetooth problems with Siri, but with Voice Control.

To activate Voice Control instead of Siri, go to Settings > General > Accessibility > Home Button and Choose Voice Control by checking that option under the “PRESS AND HOLD TO SPEAK”.

Then your iPhone uses the Voice Control feature with voice commands and not Siri.


About your answer “Are there any disadvantages to using Siri where someone would be using Voice Control instead”. Yes!!

Please read this discussion, at the third or fourth post I talk about it and hopefully you will understand why.


Going back, about the firmware updates of Bluetooth devices, what I believe is that you are partially right on what you say about it, but only when the Bluetooth device, just stops working at all with another updated device. Meanwhile, a good engineer that develops a new OS, must be competent to not develop a new OS that just make your phone incompatible with the major Bluetooth devices, inclusively their own make devices as the Apple’s Bluetooth Earpods that it seems that even with them you have the same problem.


So, the problem is not really the firmware of your Bluetooth device, but the mess that Apple´s engineers have made with this iOS 11. Not just Voice Control is broken but numerous bugs are discussed here and out there after iOS 11 update.


By the way!

I’ve also updated today to iOS 11.1, and… , bad news!! The voice Control feature remains with same problems, over or not on Bluetooth.


Shame on You Apple!! How can your engineers be so incompetents?!

If not the so many unsatisfied users about this bug to be considered as an important issue to care about, Even your Bluetooth Earpods are expensive enough to let it be a peace of trash as a non-useful hands-free earphones.

Nov 2, 2017 1:48 PM in response to Dead_Poet

Hi Dead_Poet,


Myself and many other beta testers have literally uploaded gigabytes of sysdiagnose files, including BT captures, to Apple's engineers. I have high hopes that the issue will be resolved in a future update. How far into the future, however, is anyone's guess😀


Meanwhile, I would encourage those of you with an iCloud/Apple account to file a bug report here. Be as specific about the issue as you can; note your iOS version, Apple Device, BT Device, etc. Also, contact Apple by email, phone, etc. and report your experience. The adage about the "squeaky wheel" may just work!

Nov 1, 2017 5:28 PM in response to anypats

Thanks for your info, anypats.


Maybe I've not searched deeply enought on so many forums where this issue is discussed. It´s the first time that I know about someone not having problems with Voice Control over Bluetooth after iOS 11.


Just to be clear. Can you confirm please:

  1. You don't have problems on yous Honda Bluetooth connection using Voice Control?
  2. It's really Voice Control that you have tested or use and not Siri?
  3. I'ts your phone an iPhone with the iOS 11.0 or later updated?
  4. Jaillbreaked?
  5. Can you voice dialling with Voice Control over your Honda's Bluetooth with th command "Call [contact_name]"?
  6. Can you make Voice Control, on or off a bluetooth connection, to play musics from tour music library when use commands like: "play [artist_name]", "play album [album_name]" or "play music [music_name]"?

Best

Sep 22, 2017 4:03 AM in response to i_rina

Hi,


thank You for Your reply. I've already did points 1,2,4,5 before writing here. Problem occurs on every hands-free device I have.


Right now I've tried point 3 - still the same. Also I did the same test on my friends iPhone SE with iOS 11 - it's the same problem.


Apple broke something in iOS 11 and did not make enough tests.

Oct 5, 2017 12:45 PM in response to UBER_PRO

I too have the same problem with a Jabra Freeway. I've dropped the bluetooth device, restarted the phone, and paired to the device after resetting the device. Submitted problem to Jabra while using iPhone 6 running iOS 11.0.2, problem still exists with 11.0.3. Also updated firmware from 5.5.0 to 5.7.0 on Jabra Freeway to see if that fixes the problem - not. No issues with an iPhone 6 still running iOS 10.3.3.


BT interface to music seems to work, i.e., can play, skip, stop. Problem is with entering voice control (home button hold action) via bluetooth. The phone ends the connection before I can even issue a "call" command.

Oct 11, 2017 6:13 PM in response to Kumbol

I've got the same issue with SE. The only workaround so far is to dial directly from the list, then the call goes through speaker.

It just p*sses me off that these clowns released the update without testing it thoroughly and screwed up a perfectly functioning handset. In addition to this issue, An 11.0.3 download stuck in the message "Downloading" for quite some time now...

Oct 16, 2017 3:28 PM in response to IJTE

I Think all the engeneers have wi-fi on-the-go, allways using siri, and don’t give a f.... for those who use voice control. Now I cannot use my phone for his MAIN purpose. Can I come back with a good lawyer if this disfunction causes a car accident? Or should I throw my phone on the highway and (definitivly) go on with Samsung?

Voice control problem over bluetooth

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