Smart Keyboard not working since ios11.

You’re right there is a problem with IOS 11 and the Smart Keyboard. Support would have us all running in circles with reboots and resets that are not going to fix it. it needs a « just works » solution pronto.

Ugh. Let me rephrase that. Putting my iPad Pro in the iOS 11.1 public beta stream did completely fix the issue for me...until I installed iOS 11 public beta 5 last night. Now, the problem has returned all over again. After months of this issue, I'm coming up on paying off my device agreement with Verizon for my 2015 iPad Pro 12.9 and my one-year upgrade window for my iPhone 7 Plus. For the past several weeks, I have been researching non-Apple alternatives for replacing both--specifically because of the lack of trust that this keyboard issue has generated for me. If I can't reliable use my iOS devices, why remain in iOS?

That worked for me. I had not been having issues at home or at work, but sitting by the pool at this Hilton suddenly the keyboard was not working. Needless to say Hilton Wi-fi features a splash screen!

Come on Apple, it must be a software issue!

Same problem! I want my Smart Keyboard back. It is the main reason I bought the iPad Pro (1st Gen, nearly a year old). I’m sick of rebooting, dealing with WiFi issues, ”Accessory Not Support” warning in the middle of everything I do. My family has completely switched to Apple products (except for my phone which I’ve been planning on upgrading to Apple). I’m starting to feel like I made a mistake, especially since no one from Apple has responded to any of us since the OP got a response on 9/21/17.

APPLE - Your temp solution *****. Please find a way to fix this. This was a known problem before update 11.0.3 was released. This is not fair to us: the consumers who have trusted you over and over to have superior tech products. We want to continue to believe in you!

Same problem for me after ios 11, even after rebooting though my ipad will oftentimes still not recognize the keyboard, I’ve had it for a little less than a year, the method enigma2k mentioned though did end up working for me

I went to apple store in California in March 2017 with TWO keyboards experiencing problems described in this thread. ONE was purchased in Japan and the other in california. Only the california purchased keyboard had become unusable. At the apple store, they denied any issues existed and because I had bought it 13 months prior, that it was out of warranty. Now the Japan purchased keyboard is also malfunctioning. I was about to buy a logitech product and saw that apple has finally recognized an issue and has a 'program' to fix it ( http://appleinsider.com/articles/17/05/08/apple-offers-free-ipad-pro-smart-keybo ard-repairs-in-wake-of-functional-issues ) as long as it is within 3 years. Just 5 minutes ago I got off the phone with "nathan" a "senior manager" on the phone support. He declared that they do NOT currently have a program and that they will only deal with issues if it was within 12 months of purchase (i.e. the warranty). I highlighted the websites and this forum to them and they said that they do not acknowledge any issues. Can you believe it!?!? I'm just one guy... but my family has easily purchased 40k usd of prodcuts over the last decade or so between phones, computers, ipads, nanos, etc.... I highlighted that I'm not sure how I will react but that putting our next decade of business at risk over a 129 dollar keyboard with OBVIOUS problems seems to be a silly decision. SO this ONE guy is going to go thru a lot of inconvenience in the coming years and abandon apple products as much as I possibly can. Anyone have the logitech keyboard?

No. Sorry nothing is working. Same problem here. Rebooted. Tried everyhting but there is no way to see whether the keyboard is even connected. Random windows with “device not compatible“ popping up while using the device in non typing position. And no way to use the keyboard to type. Frustrating that this expensive keyboard and iPad have been rendered unusable with this latest iOS.

Yes—and I should have mentioned that I do not have the problems others refer to about a pop-up telling me my keyboard isn’t recognized. Definitely two different issues causing similar problems. Thanks!

Hi,

My iPad Pro 10.5 is about 1.5 months old. I‘m not happy with the “Ctrl-Alt-Delete“ solution. My ipad obviously recognizes my Smart Keyboard because the on screen keyboard doesn’t show up. I know that there are workarounds but I expect more from my $1000 tablet. I’m a PC guy but I installed 4 OS’es on my Macbook Pro and made all my Windows programs work. Just frustrated.

I'm experiencing this as well on my 10.5" ipad pro and smart keyboard.

However, my problem is slightly different.

I'm seeing this issue on my home wifi. Just out of the blue, the keyboard will stop responding, even cntl+tab doesn't work. I have to reboot my ipad by holding down the power + home key to bring it back. This is happening a couple times a day now.

Hoping something will be done soon to fix this. It's starting to get very annoying.

Thanks!

I have the same problem on my 97." iPad Pro. The Apple keyboard was working fine and started giving problems after upgrade to iOS 11. It connects erratically to the iPad when I am on tour. It also switches my iPad ON while in my bag and this drains battery and for some reason heats up the iPad. I am sick and tired of it and all solutions given so far are temporary. I have ordered a Bluetooth keyboard and hope it will solve my problem.

Apple - please note that a number users are having this keyboard problems and it is about time you people do something about it.

I have the same problem, after updating my ipad pro the keyboard is not connection anymore.

Really frustrating. My Ipad is new and I am testing to see if it is worth it. Now I see the amount of people that have problems with the keyboard, What should I do? Already tried all the steps mentioned. Should I get replacement? Got al 2 weeks ago. (ipadpro, i pencil, smart keyboard)

My smart key board has been replaced and my ipad pro is barely two weeks old. Keyboard does not work with public WIFI with splash screen. I do not know if it will work with cellular service yet. I am very disappointed. I bought the ipad pro to use as a tablet-like laptop but now I have to make a choice between using the keyboard or using WIFI and having email/internet functionality. Apple should address this software bug as soon as possible.

I have a new iPad Pro 10.5 and Smart Keyboard bought at the end of October, all was well to start but I’m getting same keyboard problems - had to reboot to type this.

I find switching apps can cause the issue - so, for example, working in Mail then switch over to Pages or Numbers and I have to revert to on screen keyboard or reboot. Doesn’t happen all the time but often enough to be very frustrating, especially if in a meeting like last week where I had to reboot three times!

Is this a common problem?

Logitech iPad Pro 12.9 Keyboard Case | Create: Backlit Wireless Keyboard with Smart Connector (Black) -Only for iPad Pro 12.9 1st Generation

I do not know about this public WIFI issue. Seems weird that your wifi connection can cause a problem with your keyboard... but considering apple won't acknowledge a problem... then anything is possible insanity.

I have experience zero problems in the 3 weeks since I have had the Logitech keyboard. I will post here again should I have any problems with it.