Smart Keyboard not working since ios11.

i've posted on another blog. but this is a supported apple community site, so they must know. this thread has been viewed 300k times. as you can see from my first post, there was 'fake' news that apple finally acknowledged a problem which prompted me to try the hot line for my 2nd time and was read the party line "apple does not recognize a problem and if it is past the warranty (1 year), you are out of luck". When I explained that I have 2 keyboards, one purchased in Japan and one in the USA, so it is unlikely that its an isolated incident... they also said I was out of luck.

Anyway, they know. They are ignoring it. And I have purchased my last Apple product because of it. May seem extreme behavior but the small inconvenience that I will take over the next 5 years of new phones, tablets, computers etc seems warranted now. Shame on them.

This is the example of the article that was published on numerous apple blogs:

https://9to5mac.com/2017/05/08/apple-smart-keyboard-ipad-pro-repair-program-stic king-keys-functional-issues/

When I showed it to Apple hotline, they said that it was 'fake news' !!

iPad Pro 12.1

Model: MPKY2LL/A (512 GB)

iPad Pro 12.1 Smart Keyboard

Model: A1636

IOS Version: 11.1.2

I have similar issue with the Keyboard an no workaround has been consistent.

One weird thing I did notices was I could use the smart keyboard to change the name of a folder but could type in an application without issue. Not sure if that is related.

I have This same issue. I have 3 ipad pros and two smart keyboards and this issue exists with all devices. I even replaced a Keyboard and no resolution. Typing on the screen is terrible. Very disappointed in Apple quality in dealing with this BIG issue.

Cmd tab briefly brought it back to life but i Opened safari and dead again . Screen typing is terrible and this issue renders the device unusable for anything PRO. A keyboard is necessary and you would expect it to work for 170 dollars attached to a 1000 device.

I am not sure why I keep hearing the issue is because of wifi. That makes absolutely no sense. So what about the ones here that bought an iPad Pro LTE. I use to use mine just fine from the car with the Smart Cover Keyboard with no issues. So now what? Is Apple saying these Keyboards NOW can only be used with wifi?

I am calling BS on this one. I am on my second erase / restore to try and get this thing to work now.

Brand new iPad Pro 12.9", just got the keyboard yesterday and already having this issue as I did with the iPad Pro 9.7" i just gave my wife. Constant reloading of iOS whatever, rebooting and resetting is ridiculous. Apple, fix the issue!!! If I wanted to spend my time performing tech support I'd get a job in the field.

I have same issue since recent day, it was good previously. It just suddenly not detectable on any position, include typing position or reopen the cover(Smart Keyboard). Have to turn power off and restart iPad, cannot be fixed in general setting

good to know other keyboards seem OK - I've been thinking of moving to Logitech. One thing for sure, I will never, ever buy another Apple Smart Keyboard (or similar).

To be honest, I'm doubtful I will be buying another iPad at all - I've had one ever since they were launched, but this feels like the death knell to me...

Just confirming that I am getting the cant recognise accessories error message but also experience very erratic keystroke behaviour, like i start typing and first three or four letters appear and then nothing... then after a few seconds the rest of the letters seem to race across the screen... have the original 12.9 iPad and keyboard no issues before updating to IOS11.

I think it’s in the software. I’ve followed the suggestions in the thread. It’s only since the new iOS that I’ve had this problem. Very frustrating as I use my iPad Pro for work. Does anyone know if Apple is tracking down any issues with the software?

I agree. This never happened in iOS prior to 11.2. I’m in the Apple beta testing program and have submitted the issue through their Feedback app and I bet I’m

Not the only one to submit this problem. Beta testers in this thread, please also submit the issue through Feedback.

Yup. Same issue here. Although my keyboard was flaky prior to ios11. It would drain the iPad by flickering power on and off many times even with the lid shut. I’m off to get another one. Less than one year old.

I too started having problems once i updated to ios11. I have had both the iPad replaced and the keyboard replaced and the issue still exists. To sit in meeting and have to reboot my iPad multiple times to get it to work is unacceptable. I'm not too sure why apple has its head in the sand hoping the issue will magically disappear? As a iPad business user, this issue has rendered my machine useless! C'mon Apple, if Steve Jobs was around this issue would have been fixed by now!

I guarantee they are by no means ignorance of this. Lol. Apple is silent as a tomb most times. I bet there could be a class action about this lol. I’m not suggesting that at all. They just need to fix this in an update and it would be awesome Apple (if you are reading this) if you could give us a comment. Thanks Apple.

I’m now thinking that this may be a software issue rather than hardware.

I use the iPad with and without the keyboard attached. I’ve noticed that when using it without the keyboard, for example in Messages.app, sometimes when touching a word in the Predictive Text tabs, it makes the software keyboard close. Huh??

There is no touch available in the area of these Predictive Word tabs, that should be able to close the software keyboard.

(This has happened when there has been several lines of text in a message that is being written).