Smart Keyboard not working since ios11.

For what it's worth - I have a Zagg Slim Book keyboard that has worked great until iOS 11 - and it demonstrates the exact same symptoms as the Apple keyboard. Works great until I have to log into Wifi at work, then unresponsive. I've been doing a reboot but will try the close the case method and the airplane mode methods and report back.

Since it appears to be any external keyboard it is clearly a software, not a hardware, issue and as of today has not been fixed in any updates (was hoping .1 would fix it but no dice).

I picked up my replacement Smart Keyboard a few hours ago. Have tried disconnecting keyboard from iPad while it was in “type” orientation; turned off iPad; Restarted the iPad; reattached the keyboard and restarted the iPad.

The problem persists: the keyboard is recognize, the first time I touch any key on the Smart Keyboard the on-screen Keyboard appears and the Smart Keyboard becomes inactive.

I’ll try to reach Apple again.....or I’ll have to go back to the store. VERY DISAPPOINTED in Apple.

It sounds like this is a rampant problem that Apple isn't acknowledging or fixing. Is there a way to post this on Apple /tech related blogs to get more visibility on it? e.g. 9to5mac, Apple Insider, lifehacker, engadget, etc?

I have the same issue since updating to ios 11. Went to Apple store they said its “a known issue” and replaced my keyboard...that didn’t solve the problem, so few days latter, I went back to Apple and they cleared my iPad and restored it from a backup....that still hasn’t worked and I’ve ”Erased all Content and Settings” and restored it from a iCloud backup....still having problems. My smart keyboard still stops working and I have to power off my iPad and reboot it to get it the work again. Very frustrating and time consumIng. THIS NEEDS TO FIXED BY APPLE.

Comment: iPad Pro, Apple Bluetooth keyboard and iOS 11.1.2

If I start my keyboard before I startup my iPad Pro, then my keyboard works. Otherwise, the keyboard connects but only the top row of keys work (screen brightness, volume control, and playback [aka function keys]). 🤔

I am also seeing this issue - only way to “solve” it is to reboot it. And even that doesn’t solve it for long. It happens randomly and for me there is no rhyme or reason to it. I’ll be working in OneNote and all of a sudden it just flat out stops working.

Very annoying. How has Apple not addressed this yet? And is anyone from Apple even paying attention to this thread any longer?

Same problem... rarely works. Suggested fix - reboot!?? When did this become an acceptible fix? Reboot a device every time I change accessories? The positioning is way too fussy. I’ve had it go to sleep with keyboard working, not change postition, and on wake keyboard does not work. Now I’m finding if I use the right or left arrow to move through text it scrolls the screen. UIKEYINPUTUPARROW” - THat is what I get with the up arrow. Literally. I push the up arrow and in goes that text. Looks, nice, feels nice, but does not work.

It is frickin annoying and only started happening when I upgraded to iOS 11. Now that we are on iOS 11.... what 5? I am finding that he keyboard doesn’t work on some apps and websites. I can still use any apple app with the keyboard, I can still use Safari with the keyboard but it doens’t always work on something like Wayfair or text messages from non iPhones. But I have gen 1 of iPad pro and it’s a good reason to upgrade my device.

I think we are so used to technology moving at a fast speed and we have to understand that the whole world of technology does not move and/or upgrade at the same rate for ALL the devices in the world. Make it a game, everytime you get the error message eat a snickers bar. LOL

I am sick and tired of taking shortcuts which some times work and at others don't. It is very frustrating specially when you are at customer location. I have a 9.7" iPad Pro. Folks, I have bought a Logitech Create keyboard (backlit) and it is working superbly at all locations. Bye Bye Apple keyboard. What a waste of money. They just don't bother. Even the latest 11.2 iOS update has not addressed this issue.

I am having the same issue, and I use a logitech smart keyboard so the problem is with the OS. So switching will likely not solve the issue, since other users on the forum are having troubles with the apple smart keyboard. Ugh! Apple, APPLE, really??!! Do I not give you enough of my money? One of the value propositions of your brand to explan your expensive prices is that your product has superb user experience. Does it sound like you’ve fulfilled your end of the bargain here?? Everytime you guys update the ios, something happens. Last time it was the apple watch now it’s my ipad. At some point its not going to be worth it.

The Smart Keyboard has become so flaky that I put it away and pulled out the Logitech Create keyboard/case. It uses the same Smart connector as the Apple Smart Keyboard. It's working perfectly. Go figure. It offers a bonus, too. It's backlit.

Hi everyone, I’ve had my iPad Pro and Smart Keyboard for 18 months... since updating ios11...my Smart Keyboard was working on and off, went to Apple Sydney, they changed it...the new one worked for the first day, then stopped working, ....went back in, they gave me a new one and we tested it before leaving Apple store, it worked fine....the next day....it’s stopped working again! I‘m pretty sure it’s got to be the new ios11 system?!...Can’t see how 4 smart keyboards, with a different batch number on them, would be the issue....Apple 🍏 really needs to get this sorted and get to the root of the problem because my next option offered to me is to replace the iPad Pro, and I don’t want to have to do that, though I’m covered under Apple care. 🍎

Today I went to an apple store and bought a Logitech Slim Combo for the iPad 12.9. I then delivered the Smart Keyboard purchased in March 2017. They kept it for "repair". As soon as I get it, I'll sell it. They have seen in store how the Logitech ran the first time and Apple failed on the second attempt.

Some of us definitely have a software issue. You cannot conclude that because YOUR error is a hardware error, that everybody else has the same problem. That is a logical error. There is most likely at least two issues with the iPad keyboard.

In my case I have two separate iPad Pros + keyboards that behaved perfectly until iOS 11 was installed. Neither has a hardware issue.

I know I already mentioned this but when I went to the Apple store the second time and they swaped out my ipad for a new one it was running ios 10.2 and my keyboard has been working ever since. I do miss some of the features of iOS 11 but I'm still holding out for an update with a bug fix. So I agree it's iOS 11 that's causing the issues.