Smart Keyboard not working since ios11.

My iPad Pro just arrived yesterday, and my keyboard today. It will not pair. I’ve checked connection, rebooted, hard rebooted with it connected, not connected, laying flat, and in type position. It never pairs. There is no apple store where I live. This is annoying.

It’s not a “connection“ issue, shifting the magnetic connections 2mm left & right doesn’t work. Apple is intentionally delaying? It’s clearly a OS issue, just hasn’t been owned as such. Disappointed at response so far by Apple. Glitch in iOS update rendered my keyboard THAT I BOUGHT FROM APPLE - useless. YES to Apple for MacBook Pro Laptop & iMac, but NO to Ipad Pro, reviews of MS Surface look good.

Everbody in this chain is facing problems with Apple keyboard. They have supplied us a product which is not performing. I am using Logitech keyboard as the one supplied by Apple is useless to me. Why don't we all join hands and give a level notice to Apple as they have not neither publicly acknowledged the problem nor given any solution. All we get is replacements which also work erratically. This may shake them a bit to get this issue resolved.

I’ve experienced the same thing too since Sept... nothing seems to work. Without the keyboard, it renders this device useless for me. PecKing on the built in keyboard with the ipencil isn’t the best use of time. This was my first foray into Apple with intentions of leaving the PC/windows world behind. I editted my book on the iPad Pro with Apple keyboard. Now I hardly use it. Debating if I want to upgrade this device and repkace my laptop with a Mac book. Very disappointed. Hope they solve this soon

IPad Pro 12.9 (first generation) and Smart Keyboard. The Smart Keyboard has become nearly unusable due to constant stalling/having to reconnect. Apple, please dedicate some resources to fixing this serious problem.

I'm a old apple user, actually ownning 3 iMac 27, 1 ipad 2, 1 Ipad Pro, 1 Iphone 7 plus, 1 Iphone 8 plus, 1 apple watch, 1 Mac Book pro.

Now i've solved finally my problem with smart keyboard and ipad pro ios11.

With a new Microsoft Surface.

I've got a similar but different issue, (ipad pro 12.9) when my keyboard became unresponsive i at first removed it and then replaced it which usually got it working again. I then found out that lifting the ipad into a vertical position started it working again. Now this morning i removed the ipad from the keyboard to work with it on my lap and the on screen keyboard was on screen but greyed out and the screen was unresponsive. A reboot cleared the problem but what is causing these issues? Only Apple knows!

I have to say that the unresponsive issue is beginning to become tiresome. Anyone else feel that Apple missed a trick by not having the keyboard backlit?

My 1st gen 12.9 iPad pro worked flawless until about 4 months ago then the “device not supported“ message would pop up. For 2 months the keyboard has not worked at all, I have replaced with a new and nothing. My Logitech keyboard does work just fine but it’s heavy and I prefer the Apple keyboard for travel. Apple has stopped contacting me for a fix I am not sure they know what to do. I guess I will wait patently until they figure this out one day.

Since the 11.2.6 update, my smart keyboard has completely stopped working. It used to be an intermittent pain, but now it’s toast. The connectors are clean and resets both connected and unconnected have no effect.

Yay.

I agree - I have had the same issue. Example, today alone, I have rebooted my iPad 3 times before 9 am to get my keyboard to work.

I love and use my iPad Pro (12.9") for almost everything I do on a daily basis. I'm exactly the kind of person who uses my iPad as my personal/dominant computer. Not being able to use my external keyboard via the Smart Connector (which is seemingly the only type of accessory that takes advantage of the Smart Connector right now) is a major hit to my productivity.

Peter, I just purchased an iPad Pro and a Brydge Keyboard. Same experience as you...sitting at starbucks, logged into the public wifi and lost keyboard use. returned home and instantly started working. Have you learned of a solution?

Ive called italian support over this issue.

Italy does not have a program replacement for smart keyboard. For the accuracy they have never been aware of this problem.

For italian support team: Il supporto Italiano non ha ancora attivato nessun programma di sostituzione delle smart keyword. Incredibilmente non hanno mai sentito parlare del problema.

I've installed 1.3 beta 4 without any result.

regards

It feels like there are multiple issues in this thread. Some are getting error codes which may benefit from a new keyboard, while others (including me) are just having connectivity issues when we connect to a WiFi that requires additional credentials. In my case, I can so easily work around it with a CMD TAB sequence. My issue seems more software related, but perhaps I am wrong. Guess I will call Apple also to see if a new keyboard will fix my issue.

I ended up selling my iPad Pro last week to a friend who didn't need the keyboard. I still have a Air 2 and Mini. I will look at what is coming in the next few months and hopefully some items are fixed by then.

Its been a frustrating 6 months and have not heard from Apple on my open ticket in 4 weeks and ball was in their court to get back to me. Still a loyal Apple customer just taking a break from the pro.

I cannot believe Apple is letting it go this long without a resolution. At times, my device is unusable - reset, detach, reattach - very annoying. This is very unlike Apple. I have owned Apple devices since 1987.