Smart Keyboard not working since ios11.

The SMART KEYBORD is fully supported by apple and so i’m Not sure who told you that but i have a guy working back and forth with me and developers, asking a ton of trouble shooting questions that are more detailed and recovering analytics at the exact time this happens and such. SO, after my 4th keyboard, these apple poeple who BUILD IT are working because they have heard this A LOT. My apple rep keeps in touch weekly as a go-between them and me and i hope it gets resolved soon but it also may be something with 11. THEY CANNOT FIND A CONSISTANCY TO NAIL DOWN THE EXACT ISSUE...but they are working on it so ...go back to apple.
and never appologize for your grammar! I have a HS diploma and have been very successful in advertising and my clients love time so use Grammarly when you can (it’s on things like facebook now and most applications where they suggest spelling) and let that go. (My uncle used to say “screw all but 6 and save them for pal bearers”).

keep pursuing this. This keyboard is too expensive to toss to the side and i would like to ride them till it’s DONE (been having issues for 11 months now).

lisa

I received a replacement. It didn't work immediately, then it worked briefly, but was very spotty. I've decided $190 is way too much to spend on something that doesn't work 24/7/365 without fail. Returned the replacement for full refund.

Many people say it started with 11.0 installed and last week was at the Apple store here in Orlando and saw the error “accessory not supported” on the 12.9 in iPad Pro on display there after u spent a few minutes using it.

“Apple has stopped contacting me for a fix I am not sure they know what to do. I guess I will wait patently until they figure this out one day. ”

Complain. Go to the Support site and get them to phone you, or use the Apple Support app and chat with them. Have your previous support case number handy.

If you don’t complain, nothing will happen.

I may be wrong, but I don’t think that’s the problem. I keep those contacts very clean for that very reason. I think it’s an issue with iOS. I’ve had the Pro and keyboard since they were introduced, and never had the problem until the latest series of iOS 11 releases.

Update : 2017iPad Pro gen 2

Purchased new keyboard - worked once for few minutes - then flat nothing. Used logitech keyboard for few days.

Tried original iPad pro Gen 1 - works on new keyboad , hmm odd. Old key board also works on Gen 1 iPad .

Updated to 11.2.6

Tried new keyboard - still doesn’t work on Gen 2 iPad , out of frustration with using logitech keyboard thought to try old original keyboard - now it works ! In fact typing this on it.

So I have a brand new keyboard that will only work on a gen 1 ipad pro - but now my old 2016 keyboard works fine with my gen 2 ipad pro - no more accessory not found mesages or disconnects.

Compeletly baffled ~ next time back in the US will take new keyboard to a store and see if I can get an exchange or refund.

I can consistently replicate the issue on multiple WiFi connections that have splash screens. Visitor WiFi at both of my work offices as well as Starbucks. If there is no splash screen the keyboard continues to work. But as soon as I connect to a WiFi that pops up a confirm screen, the keyboard dies.

I will try the CMD-Tab to see if that works versus airplane mode-safari-hit OK To re-enable to the WiFi.

I have to jump through these steps at every coffee shop i stop at daily. WIFI was the thing kicking off the keyboard, signing onto wife. Worked otherwise and at home. I thought it may be Bluetooth related, thinking the keyboard was bluetooth and that sometimes when I clicked that on, the keyboard came on...but then steps have been doing it for me FAITHFULLY for the past 6 weeks and i am on my 2nd iPad and 4th keyboard!

whatever works is great! that was one of the things they had me do, as the connection can be a design/builder flaw also. switching to wifi has an internal issue also. They had a series of hoops to go through to check flaws...i still want a BUYERS SATISFACTION taken care of, to NOT have to go through any of these but after getting my 4th keyboad and STILL have issues like not doing well to copy and paste from url/chosen text options, i'm sure it's a program issue and yours may be the keyboard itself so go back to apple store and get a new one while you can.

Glad it helped! I’m on my 4th keyboard (and second iPad) and still having issues...along with the iPad which has a hard time copying and highlighting txt. The “command and space bar, typing and then canceling out” seems to finally give me a back door to the keyboard.

After upgrading to iOS 11.3 official release, I no longer have problem on my Smart Keyboard issue, the one specifically tied to the SW issue: “After hook up WiFi with the service provider asks for additional credential, Smart Kayboard stops working”

Yeah.

That was three keyboards ago (made appointment, went to store, had the talk, had the new keyboard, have the issue, repeat).

It's a known issue (once you make them aware of it - after eye rolls and finally giving them the issue information) that is still known and still an issue.

The same has been happening to me since upgrading to iOS11. I do hope they solve this because its barely 3:30pm here and ive had to reboot 3 times already. But it helps to reboot the ipad.

100% a software issue. have older Smart Keyboard didnot connect. Thought it was broken. Bought a brand new one still doesn’t connect. All contacts are clean.

Guys

It's a hardware problem. See above. Installing a patch won't help.