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COULD NOT ACTIVATE iPAD (ios 11)

I updated my iPad air 2 to ios 11 yesterday but when i wanted to restore it it shows me that error : COULD NOT ACTIVATE iPAD your iPad could not be activated because the activation server cannot be reached ...

iPad Air Wi-Fi, iOS 11, null

Posted on Sep 21, 2017 6:51 AM

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Posted on Nov 13, 2017 8:56 AM

Not helpful at all Jeremy. We are trying with wifi; with iTunes, several different computers, different wifi networks and always the same.


It seems like is a trouble of the Apple Server; could you confirm that? Is Apple working on the issue?

81 replies

Dec 29, 2017 10:45 AM in response to lopes.damas

My still supported and barely used iPad Air 2 is still bricked thanks to the activation problem and I bet thousands with various i-devices are having this issue. Any suggestions as to best media outlets where we can get some coverage. I don’t think Apple will do anything about it. I think this is widespread impacting many i-devices.


other I-device users with same issues, notice 673 people clicked with the same issue.


User uploaded file



Re: iPhone 5S activation error 0xE8000013

Sep 22, 2017 7:34 AM in response to Hamzajfr

Hi Hamzajfr,

I understand that since updating your iPad to iOS 11, you've been unable to activate it. I'm happy to provide some help for this issue.

To activate your iPad it needs to be connected to Wi-Fi. If you are unable to activate your device on your current Wi-Fi network, try restarting your device and then test this out on a different Wi-Fi network:

Restart your iPhone, iPad, or iPod touch - Apple Support

Thanks for using the Apple Support Communities. Cheers!

Nov 22, 2017 4:08 AM in response to Radeon888

Hi!


Where to complain? I bought my Iphone in second hand, I believe a lot of users did the same, we don't know if the equipments were modified, and till which extension.

I've heard that with this new IOS 11, seems that changes like touchscreen, and other components can compromise de activation, I hope that's just nonsense.

I manage to schedule a support call, which I wasted a morning waiting for the call plus the procedure of downloading and installing the new IOS 11.1.2, plus waiting for the support to call me again. And in the end nothing solved, and I was redirected to a support center that represents Apple (which I will not go, because it was working before the update, it's not an hardware fault)

Nov 24, 2017 1:30 AM in response to jeremy_v

This is not helping bro. I have dont the same thing for hundreds of time.


Check youtube, all worlwide having this issues,


Dear Apple please stop pushing people to buy new phone. Help us solve this.


I believe some alogorithm of activation messing around.


Please dont saya my iphone is lock Id , lock sim. Coz i bought it from apple store in my country.


I used with with no problem until ios 11 , all messed up till then

Dec 5, 2017 4:13 AM in response to Radeon888

this was really disappointing. I've done everything as advised in the support posts.and nothing helped. i then installed itunes on my windows laptop (i don't have have a mac). i couldn't get help and it didn't even acknowledge the ipad. after about an hour and installing icloud, an itunes error eventually said "insert sim and unlock" ! i had an old sim in the ipad so removed it then itunes asked me to sign back into icloud and then reactivated everything??? and its working total time spent about 4 hours. i suggest inserting /removing a sim even if you don't usually use it.

Dec 6, 2017 12:07 PM in response to Lin

I went through the whole thing with apple support, dealt with Ashley, passed on info to the engineer etc. I purchased a new iPad so I wiped my iPad Air 2 and when I tried to activate, I get the activation error. I have tried everything. Since it worked perfectly on right up the wipe, it is impossible that its a hardware issue. Apple thinks my wifi only model had a SIM. This device is not that old and is fully supported by apple so they need to fix this. I assume a re-sign of 10.3.3 will allow activation. People with iPhone 5S are having the identical problems. I also took it into Genius and they tried to restore and activate on their machine and it did not activate. Apple support said this problem does not seem like a common issue but I beg to differ and that is part of the problem, it's not high priority for apple to fix the iOS11+ activation issue.

COULD NOT ACTIVATE iPAD (ios 11)

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