Stuck at Verifying iPhone restore

Hello,

We here at Agent Mobile just discovered something relating to this as we had a number of iPhone 6's in for repairs and deal a lot with these advanced issues. After replacing the battery we were stuck with this same problem (Battery replaced was OEM certified). We feel this is related to an OEM apple battery having the correct voltage and amps to continue the update. After temporarily putting the original depleted batter back in iPhone, the restore process went smoothly. So if anyone is having issues and you still have your OEM battery that is a place to start. If you have never done repairs to your iPhone there may be a deeper issue. Seeing this issue still discussed in 2018 we felt is was needed to mention our resolve solution.

Thanks,

Josh

Agent Mobile

I took the phone in to apple and they verified that is a logic board failure , it is unfixable it can only be replaced they also told me this problem is not common at all so it is not recognized as an issue I strongly advise everyone to let your local Genius Bar know about this problem! If your phone is under warranty still with no physical damage they will replace for free ! If there is any physical damage to the screen a charge of $149-169 will be charged. Hope this helps

I had this same issue. I opened my iTunes, connected my phone, then my iTunes turned my phone on but instead I turned it off. Once it was turned off I held the "power" button and the "home" button until the Apple sign showed on the screen. I continued to hold it until iTunes popped up a notification saying I needed to restore my phone. Then I clicked ok and it restored it successfully. I had made 5 previous attempts and it had kept getting stuck in "verifying iPhone restore" ... so glad it was able to restore!

Good luck!

I swapped to a brand new lightning cable after having this problem for ages and now I have an Unbricked 6plus... Not sure if it'll help anyone else but it beats getting a replacement that's for sure

1) Disable your antivirus and try again -> if issue persist ↓

2) Try new USB CABLE -> if issue persist ↓

3) Attempt recovery mode as per Se non riesci a eseguire l'aggiornamento o il ripristino di iPhone, iPad o iPod touch - Supporto Apple -> if issue persist ↓

4) Attempt DFU mode as per https://www.imore.com/how-to-iphone-ipad-dfu-mode -> if issue persist ↓

5) Visti an ARS or AASP Apple - Find Locations

Hi, have also had this issue and just fixed it - tried 4 or 5 times at home on my imac to complete a restore to iphone which kept failing at this exact verifying point.

Next day took phone to work thinking I was going to have to buy new phone, but tried one more time to download itunes on a work pc, tried the update/restore again and it worked perfectly first time. Just downloaded backup from icloud and phone works fine. Not sure if it was an issue with my home imac or the leads i was using, but worked fine using a fresh itunes instal on a pc - try it if you have access to a different computer, better than the $300 for a refurb!

iTunes presented the option when it declared a problem. Plug in the phone, then quit iTunes after it launches. (You might have to force-quit.) Launch iTunes, and it should notice the phone, attempt to finish the update, and present you with the option to try again or to restore. I repeated this twice, and on the second attempt the MacBook was able to talk to the phone and wipe out whatever garbage had bricked it.

Had the exact same issue.

> Original battery was toast. Phone restarted every couple of minutes

> Bought non-OEM battery on eBay.

> New battery worked a bit.

> Still restarting.

> Apple store.

> Won't fix. Not original battery. Won't fix anything. Apple will not touch my phone now.

> Connect phone to iTunes to reset all data, maybe restart issue?

> iTunes does a thing, like normal.

> Phone get's loading bar (for restore). Stops. Dead. Just like this post. I don't know why.

> Message eBay seller.

> Sends new batt.

> New non-original batt. Install.

> Same iTunes issue.

And dennn,

The last thing I did before my phone started restoring was removed dust from the lighting port. There was only a small amount. *Shugs shoulders* mayyyybe that was it? I held the cord flexed upward to help the pins make a better connection while the restore happened as maybe it was a pin issue? The restore happened and now I am in the testing phase to see if the restart issue continues. Interesting to note the new battery did not change the iTunes issue. AND the phone restored with non-OEM battery.

Battery issue -> 2.5 months, ongoing.

iTunes issue -> 1 month, complete.

Unrelated, what's left is I need to replace my charging port assembly. The ribbon was cut and I have no headphones. And the screen works but has seen better days.

-Jake

I got it to work by disconnecting and turning the phone off - then connecting the phone to my Mac - phone turned on (by itself), selected restore and update in iTunes and it ran through... maybe just luck.

hope It helps.

This happened on my daughter's iPhone 6S as well. Not quite two years old, which is really annoying. The phone was physically in perfect condition, and hadn't ever needed any repairs before, but because of this problem, it wasn't even useful as a trade-in. After attempting to update to iOS 11.3, the update failed, and subsequent attempts to update or restore via iTunes on multiple different computers failed. iTunes consistently gave the unknown error message with code 35. I took her phone to a reputable phone repair shop (our local Apple Store sends people there), and they tried replacing the battery, and other parts they could swap out, they even tried replacing the memory chips, and that failed too. In the end, a new logic board was required.

I had this problem just last night - iPhone 6 stuck at verifying update, then stuck at verifying restore when I tried that. Multiple attempts to shut down, reboot, cold start, etc. ... nothing worked. Rebooted the iMac, tried everything again, still no luck.

I plugged the phone into my MacBook instead, and repeated. Again, could not verify the update, but - Ta-da! - I was able to restore the phone from the backup on the second attempt. (I was already looking at replacements on eBay when the progress bar on the phone suddenly started to move.)

Take home lesson is, don't give up too easily. Try another Mac, or even a PC with iTunes installed. I think the problem is a bad download of the update to the Mac, which bricks the phone and makes updating impossible. At least in my case, persistence paid off.

iTunes presented the option when it declared a problem. Plug in the phone, then quit iTunes after it launches. (You might have to force-quit.) Launch iTunes, and it should notice the phone, attempt to finish the update, and present you with the option to try again or to restore. I repeated this twice, and on the second attempt the MacBook was able to talk to the phone and wipe out whatever garbage had bricked it.

I keep my MacBook synced with my iMac, so the backup was available to me. On a different Mac, you might be left with the restored factory settings, but at least - if you get it working - you can take it to your regular Mac and restore your files and preferences.

had the same issue.....thought of fixing it today...

went into DFU mode and started the restore....it was almost looked like stuck at verifying stage but this was 2nd time so i waited for 45 min or so then it passed that stage and started restore to be completed...

i think you have to try DFU and restore until you get it working...let's say 4-5 times is a good try.....

I'm sorry Ace, that probably means that your iPhone has an hardware failure.

hey mate, I guess I may have figured it out. I was having the same problem, I tried hard reboot and restore, in the first go it got stuck, saying confirmation needed from phone, then I repeated the same process(hard reboot and restore) but without removing the cable, this time it got extracted and went bit forward, then stuck at verifying, then I did the same thing the third time, this time went bit forward and got stuck at apple logo, and showed progress bar(hope comes in), at the fourth repetition progress bar went to complete end and bingo it started restoring the factory setting.

I have no idea why/how it worked but it did, and my phone is alive again, probably it's worth a try for you too, I mean what do you have to lose, wish you luck.