Stuck at Verifying iPhone restore

I am trying to restore or update my fathers iPhone 6. It was stuck in a boot loop so I put it in restore mode but for some reason it won’t get past the step where it says verifying iPhone restore. I have tried multiple computers. I also have been trying to do this for some time now. I tried it before os11 was released and had the same issue.

User uploaded file

Posted on Sep 21, 2017 9:19 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 16, 2018 8:43 AM

Hello,


We here at Agent Mobile just discovered something relating to this as we had a number of iPhone 6's in for repairs and deal a lot with these advanced issues. After replacing the battery we were stuck with this same problem (Battery replaced was OEM certified). We feel this is related to an OEM apple battery having the correct voltage and amps to continue the update. After temporarily putting the original depleted batter back in iPhone, the restore process went smoothly. So if anyone is having issues and you still have your OEM battery that is a place to start. If you have never done repairs to your iPhone there may be a deeper issue. Seeing this issue still discussed in 2018 we felt is was needed to mention our resolve solution.


Thanks,

Josh

Agent Mobile

72 replies

Sep 13, 2018 8:29 PM in response to jotten74 63401

[qoute]

hey mate, I guess I may have figured it out. I was having the same problem, I tried hard reboot and restore, in the first go it got stuck, saying confirmation needed from phone, then I repeated the same process(hard reboot and restore) but without removing the cable, this time it got extracted and went bit forward, then stuck at verifying, then I did the same thing the third time, this time went bit forward and got stuck at apple logo, and showed progress bar(hope comes in), at the fourth repetition progress bar went to complete end and bingo it started restoring the factory setting.

I have no idea why/how it worked but it did, and my phone is alive again, probably it's worth a try for you too, I mean what do you have to lose, wish you luck. [/qoute]


Just now, I already fixed my god forsaken phone with the same problem, All I did is i quoted above, while pressing the home button and power button, every a couple of second, until the iphone finish filling up its loading bar on screen.


Now im restoring it to my last save. It took me almost 1month to discover/found my solution, as I given up hope. hehe..


Hope this one helps.




User uploaded file

Dec 24, 2017 1:02 PM in response to LondonBased

hey mate, I guess I may have figured it out. I was having the same problem, I tried hard reboot and restore, in the first go it got stuck, saying confirmation needed from phone, then I repeated the same process(hard reboot and restore) but without removing the cable, this time it got extracted and went bit forward, then stuck at verifying, then I did the same thing the third time, this time went bit forward and got stuck at apple logo, and showed progress bar(hope comes in), at the fourth repetition progress bar went to complete end and bingo it started restoring the factory setting.

I have no idea why/how it worked but it did, and my phone is alive again, probably it's worth a try for you too, I mean what do you have to lose, wish you luck.

Oct 3, 2018 7:07 PM in response to jotten74 63401

Well, I think before going to somewhere else, you should do some homework that can help you to get out of the error you are coming across on your iPhone. I would like to give you few manual methods that works effectively to fix iPhone stuck at Verifying Update screen.


Follow the below methods as mentioned:


Method 1: Do hard reset of your phone


When you come across such error then its obvious thing that you cannot access your device as it get stucked. In this situation, try to do hard reset of your phone as this will help your device to work properly as before.


  • For iPhone 7 and 7 Plus, just press and hold Volume down + Power button at the same time
  • For iPhone 6 or older version, just hold down Home button and Power button together


Method 2: Press Sleep/Wake Button


Many times doing hard reset does not work for many users, so you can try pressing Sleep/Wake button option for get out of iPhone stuck on verifying update screen. Only you have to press Sleep/Wake button for few times


There are even some other methods like:


Method 3: Reset network settings

Method 4: Delete iOS update and download again

Method 5: Update iPhone via iTunes

Method 6: Verify using cellular data

Method 7: Restore iPhone from iTunes Backup

Method 8: Put your iPhone into DFU Mode

Oct 7, 2017 7:57 PM in response to jotten74 63401

Did you get this resolved. I have the same issue with my iPhone 6. Tried recovery multiple times but it always hang at the exact place ('Verifying iPhone restore....'). I brought the phone to the Apple Store and the Tech there said that they cannot fix this and I need a replacement instead. Needless to said, I took the phone back; and see (and hope) if anyone in the community has resolved this issue.


BTW, I looked into the iPhoneUpdater log files and it basically shows progress up to 'Competed checkpoint id: 0x619'.

Oct 14, 2017 8:49 AM in response to jotten74 63401

Finally gave up on this. I brought my iPhone 6 back to the Apple Store where they want to charge me $300 for replacement. BTW, the replacement is an Apple Certified Refurb iPhone 6. Once I found out that the replacement was a refurb, I opted for a 'trade-in'/upgrade instead. A new iPhone 6s is $450, and they would credit me $150 for my 'frozen' iPhone 6. Needless to say, I now have a new iPhone 6s (with more storage space 32G vs 16G), and it cost the same as their replacement program! It is unfortunate that I have to go this route!

Oct 21, 2017 3:14 PM in response to rounin3

I think this is a more pervasive issue than we might think. Have the exact same symptoms - updated to ios 11 with iPhone 6. Suddenly without warning my phone without any other symptoms went into repeated boot cycle. Restore on iTunes leads to it getting stuck in the exact same place as the screen grab above. Tried on numerous Macs and PCs and had the same outcome. Went to Apple store today and the Genius tech could only offer to try the same thing with one of their Macs. Even in DFU mode had the same outcome. She simply said, "Sorry. I don't know what is happening, but you will need to buy a new device and offered me the same $300 iPhone 6 as above." I wasn't satisfied with that, as I knew there has to be something going on that they just don't know yet, and wasn't surprised to see so many folks experiencing the same thing, which makes me think this has something to do with the ios 11 update and not our individual devices. I've been waiting on the X to upgrade, so I wasn't going to buy something else now, but would really love a fix so that my previously perfectly iPhone 6 isn't a glorified brick. This is really frustrating.

Oct 22, 2017 5:02 AM in response to ernste40

My sister ran into the same issue trying to update to IOS 11. She took her phone to the local Apple store and they tried reset the phone to factory settings and “wala” now itunes gets stuck “verifying Iphone restore”. She was offered a reconditioned phone for $300 but not a $150 discount towards the purchase of a new phone. She opted for an Iphone 8, 2 yrs contract with her carrier. I tried to convince her to wait because so many iphone 6 users have run into this same problem with the IOS 11 upgrade. Apple retail store techs are probably seeing this issue but just dont know what to do other than offer a reconditioned phone. Now I have her phone and I’m planning to contact Apple support next week to discuss this issue. I should mention I too have an Iphone 6 but my upgrade to IOS 11 was successful. We purchased our phones almost 1 year apart leading me to think something was changed in the manufacture of the phone itself. I assume they were both made in the same country but maybe a different facility or a BOM change??? Something along those lines. I just cannot believe Apple would leave so many ppl with what the previous commentor called a “glorified brick”. But who knows, they are making so much money, maybe they just don‘t care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Stuck at Verifying iPhone restore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.