Photos app on iPhone not syncing in iOS 11

Have been syncing like crazy! iOS 11.0.3 with iPhone 6 using iTunes and usb. After trying everything other than total reset of my iPhone I now have 57,000 odd photos with no album filing as is in Photos App!!

Apple please do something to fix the sync issues in Photos!! I am a professional and need my Photos at hand and filed in a way that I can reference quickly. I spent a lot of time making special albums based on country, subject matter etc - all gone on my iPhone!!! I repeat - some sort of comment from Apple would be much appreciated! Thanks

As I mentioned above, I started migrating my photographs from Apple to a PC/Android ecosystem last summer when this problem first arose with my iPhone 6s and iPad Mini 3. This was a an expensive proposition as it involved new equipment, but at least with Adobe Creative Cloud I didn't need to purchase new software (Lightroom, Photoshop, etc.). I reset my old 6s and my iPad Mini 3 several times and reinstalled all the photos as well as all the apps. However, with the latest updates to iOS and iTunes, this no longer works, and resetting devices is not a legitimate option in any event. I am easily able to move pictures, now domiciled on a new Surface Book (1TB storage, with enhanced graphics base and touch screen), onto a new Note 8 with a 256GB micro sd card for photos. The iPad is a stone, usable only for viewing Apple content, which thankfully are only movies -- I never purchased music from iTunes for fear of compatibility issues. And my old MacBook Pro is relegated to the kitchen to look at emails and check websites (with Chrome, I might add). I have no more time to spend fooling around trying to work within the Apple ecosystem, when Apple is clearly ignoring our small but technologically demanding group of professional and amateur photographers in favor of making luxury consumer goods. It is obvious that Apple is no longer innovating.

The problem with this approach is that many of us have far too many pictures to transfer than can be handled by iCloud storage, which also compresses the pictures. Also, I have no need for yet another backup plan. I suppose I cluld put all my pics into Dropbox (where I have 1TB of storage), and then open them on the iPad and other iOS devices. But why go through all this hassle? I see no benefits from staying in the outdated Apple ecosystem any longer, when it seems pretty clear that they are no longer interested in customers like me (who had had an all-apple family until now).

And, for what it is worth, I did exactly as you suggested to no avail, mindful that I do not use iCloud to upload pictures from my Mac. I am done with this until we hear from Apple that there is a fix.

I did report this to Apple Care and apparently, my case (unable to transfer images from Mac to iPhone using iTunes, Apple USB-Lightning cable - i.e., despite using everything hardware and software from Apple) is now with the "engineering team". In this past this has never led to anything - but I'm happy to be surprised!

I would hope this has reached the attention of the "engineering team"! I've been using Apple products since the IIe and this is the most significant bug to affect my use over that time. Especially since they've left us no way to downgrade to IOS 10.3.3. Apple, if you're listening and can't fix this quickly please re-sign 10.3.3. I hope more people complain to Apple Care or their local "Genius".

Sadly, this does not work for those with many folders with large numbers of digital files. I suspect that Apple does not want to solve this problem, as they likely want to force everyone into the consumer-oriented iCloud storage platform. In any case, I have moved on at least with the phone, and have a Note 8 which solves this issue immediately and, frankly, is superior in all respects to the iPhone X from what I have seen. I have apple TVs and my iPad mini to look at the apple content I have purchased. I'll use my Surface Book in tablet mode to show pictures and look for a smaller tablet alternative, perhaps one offered by Amazon where the Prime Video is a fine replacement for Apple content. For what it is worth, if we are collectively a statistic, Apple stock is a short.

Hi, have just spent about 40 mins on phone with a very helpful lady from AppleCare Australia.

I have submitted some 30 screenshots of various iPhone 'Settings and Photo pages' on my iPhone 6

to illustrate the 'Empty Folders Syndrome' Have emphasised the problems started with iOS 11 and that I am currently running iOS 11.0.3 latest iTunes, Photos and High Sierra on my MacBook Air. I have 57,000 odd photos and 51 videos and can see them in date order if I look via Photos not Albums. If I choose Albums they are all empty except those that Apple sorts eg : panoramas, selfies and camera roll etc. Empty Albums : No thumbnail, No original title, just (0 from my mac). Apple will submit my report and screenshots to engineers and get back to me this coming Friday late afternoon Perth, Western Australian time. I will report back to this feed. Good Luck !!!

I'm having the same problem as everyone here. It's been like this since I updated to macOS High Sierra & iOS 11. The subsequent updates to iOS 11 has done nothing to fix the problem. I regret updating and have advised everyone around me not to until all these bugs are sorted out. Im so annoyed and frustrated with this and the time and energy I have wasted trying to fix this with stupid advice like rebooting, resetting etc.

This is not how Apple products should be. 😠

Same issue here. Photo's are on my Mac and my iPhone but not on my iPad. (and iPhone and iPad run on the latest software).

So strange that they do show up on iPhone and not on iPad, while they have the same iOS ?

on my iPad I get the message 'uploading 2857 pics' but that message has been there for days. No photos are added.

Has anyone found a solution yet?

Hi, even in 11.1 still an issues - checked it yesterday with the beta.

My father has this issue - the iPhone 5 is syncing correctly while his iPad Air is only syncing one-way (just uploading).

My devices are syncing correctly.

Seb

I had this problem too. The following defined what the problem was:

Once I went to Photos > Preferences and set the "Use as System Photo Library" (current grayed out in following image)

Once this was done the problem was fixed instantly

TS

My problem was photos on IOS devices (Iphone and iPad) were no longer synching to the Photo's app/library on Imac

The synchronization issue started at the time that I both upgraded the IOS devices to IOS 11, and coincidentally reloaded my hard drive

TS

Mine is greyed out, So That can’t be the issue. I sync through iCloud. Like i always have. And the settings on iPad (use iCloud, use photostream,...) are all correct. Cause nothing seems to help, I completely erased iPad yesterday. Back to factory settings. Signed in using iCloud. Issue Still the same 😡

TS, thanks for the clarification. On page 4 of this thread, we mixed in sync problems using iTunes sync (vs. iCloud sync) as there are many of us who want to sync only selected folders not the entire library. That problem still exists for us who use USB hardline iTunes sync. Glad to hear you fixed your iCloud sync issue!