Photos app on iPhone not syncing in iOS 11

I have a problem to sync pics and videos on my and my husbands iPhones 7, with updates OS 11.0 , my other Iphones always sync , it doesn’t even count, straight away shows there is no pics and videos ( we have 80G full out of 120Gb?) I switch off iCloud, but nothing , please help I’m not good in this, but I know for years how to upload pics and foto and is not working 🙆 help , anybody knows what to do?

Thanks Le

Has anybody had problems with the iPhone 8 and above? I have two iPhone 8+ and they sync fine. It’s just my iPhone 7 and older and iPads I am having trouble with. Wonder if it’s older than iPhone 8 hardware (bionic a11?) that is the issue running iOS 11?

Hi all, I'm back with another report. I'm trying to get a total 138 photos (in 3 different new folders) into my ipad Air 2, which already had 5700+ photos in it, in multiple folders.

Just like the last time (which was a few weeks ago) it took many syncs. The first sync created the 3 new folders but with nothing in them. The next few syncs resulted in no new photos being moved over, although fortunately none in the ipad were removed.

Then I decided to reboot my Windows 10 PC. Then things started to happen......

The next sync reported that 1244 photos need to be synced (not 138). But at the end, the ipad reported 5104 pics on the device. After a reboot of the PC and the ipad, I synced again. This time, itunes says 926 pics need to go over. At the end, there were 5432 pics reported on the device. I rebooted both PC and ipad again, the next sync reported 576 pics need to go over, at the end there were 5759 pics on it. It's getting closer ⚠. The next and final sync says 240 pics need to be transfer, and this one was successful in synching the rest of the missing pics over.

It's similar to my last sync experience, which was a few weeks ago.

Same here my phone from 6s plus to X with icloud backup no photos in cloud fine for 1900 photos. My wife, same phone no photos synced over 7K. Contacted apple support no help. Try some stuff but no real fix and left our SR advisor 3 messages now and no call back. Glad we have applecare what is it good for ?

Hello:

I tried your procedure. No positive results. No sync. I even

added an additional step: to re-authorize my iPhone 5S to

Itunes. Nothing happened. No photos were sync. Very

frustrating. Anyway, thanks very much for share your experience.

This is my worst experience with Apple, ever. I’m definitely switching platforms next time I make a major hardware upgrade. Inexcusable.

Meanwhile, still no photos on my iPhone 6+. Prior to the iOS 11 upgrade I had about 21,000 photos on it, all nicely categorized in albums.

Apple’s support has done nothing but waste my time, hours of it. Fooey!

This is one of the main functionalities of owning an iPad, as far as I'm concerned. I do dread that one of these days Apple engineers would just give up on fixing this feature and remove it from iOS forever. Can you imagine that?

I am already researching other platforms just in case this happen. There are many Android tablets which can manage photos much better, and for a lot less $$$ and our wasted time.

All these comments about the engineers fixing it!!! in 2 weeks.

I have been waiting now for over two months for this problem to be addressed.

Any help from my ongoing apple support consultant is now non existent. She no longer contacts me or answers my emails.

I agree totally abysmal support from Apple and certainly enough to send anyone to other platforms.

I too will be very wary about going with Apple when next I need new hardware.

Totally inexcusable service from a company who prided itself in being the best graphics platformPLEASE give us a CHRISTMAS present with a fix so our devices work as they should

Ang

Steve Jobs would be rolling in his grave. In his days, Apple would never ever released a product (including software and operating systems) as half baked as this. While iOS has some interesting functionalities, this huge bug on photo syncing is a major step backwards and embarassment for the company. And I am very surprised that the main stream media or tech blogs haven't covered this in a big way. Apple brasses in no way feel there is any urgency to fix it. They just put a couple of guys on it, and it may take months, or never!

Me too. Apple please fix this. My upgrade to iOS 11.1.2. must have happened overnight. Yesterday I had 11K+ photos and this morning, 611 photos! I can't even see the pictures from last night! I am a social media manager who needed to post those photos this morning so this is ridiculously frustrating!!!!!!

I have contributed to this thread before, and I expect this will my last post. There remain two distinct strains in the conversation.

One involves people who sync Photos from a Mac (or PC) to iOS devices through the iCloud service. I do not do that, and I have no comment other than some people seem to be able to do this again after recent upgrades.

The second, and more sever, problem is for people like me with 10,000+ photographs (some taken with iPhones but most with other cameras, SLRs, etc.) domiciled on Macs (in my case) or PCs (also me now, as I will discuss) aand synce to iOS devices, iPhone and iPads, through iTunes. I have been doing this for 10 years since the original iPhone, and i purchased within the last year a replacement iPad Mini with maximum HD capacity as my primary photo display. Starting last summer with iOS upgrades, this iTunes sync mechanism stopped working and continues not to work despite hundreds of complaints directly to Apple and on this support thread.

I have concluded that this is intentional on Apple's part. It is too specific to be an accident. My conclusion is that in the future Apple has abandoned this sector of their market - professional and high-end amateur photographers - in favor of a commercial product ecosystem which syncs iPhone photos to Macs and other devices through the fee-based iCloud service. I have no use for iCloud for many reasons, mostly technical, and because redundant for me.

I have already switched my primary computer to the latest Surface Book with 1TB drive, light years ahead of my MacBook Pro. And I upgraded my iPhone 6s to the new Note 8 and added a 256gb card. And voila, all of these stupid Apple problems go away.

I don't need to change the world. I need tech that works. And I am afraid Apple now produces so-so hardware, today mostly bling, which we accepted in the past because of the convenience and quality of the iOS ecosystem. That ecosystem is now badly broken. So I recommend that this group stop complaining and praying from Steve Job's ghost to appear and fix the company, and move on. There is a world of better tech - hardware and software - at your fingertips once the mourning period is over, at far lower cost than the Mac Universe.

I am in a similar situation. I hope you are wrong though and Apple fixes the sync issues between iTunes and iOS devices for large libraries via USB, but I am not counting on it.

I like the iPad and iPhone and Mac (been using it since a 128k Mac and an Apple ][+ before that) and one of the killer features has been the ability to have all your photos everywhere - Apple TV, iOS, Mac with all the bells and whistles (live photos, sync, books, cards etc), but the bugginess has made it untenable.

I, too, am hoping that Apple is not abandoning the pro/semi-pro/advanced photographers market by withdrawing/depreciating the functionality of iOS photos. So far they have not publicly acknowledging the bug! I am at a loss to explain why they haven't done that -- as they have done to a number of unrelated iOS bugs (some of which already having been patched). This one is much more serious and so far no fixes. If in indeed it is not fixable, they should acknowledge it, and allow users to roll back to iOS 10.3 which doesn't have this bug. They're just afraid that once the finality sets in, pro photographers will be fleeing to other platforms.

With over 53,000 Photos I need those user made albums on my iPhone some of which go back some 10 years.

Updated yet again today my open Apple case with my AppleCare consultant.

I said :

I

am at a loss to know why the Apple Engineers

have not reported back yet! It’s been over 2 months

with no feedback!

This is such a huge problem!

Refer :

https://discussions.apple.com/thread/8079251?answerId=32640619022#32640619022&start=200&tstart=0

All they need to report is :

1 We are aware of the problem and working on a solution.

2 The same as above but no solution found yet!

3 A solution has been found but not yet implemented.

4 A solution has been implemented in the next ios release.

5 Apple have decided user made albums are being phased out!

although iTunes current release retains the user album menu item.

6 Any feedback would be appreciated rather than none!

Not being able to usb sync User Photo Albums to iOS devices

is unacceptable when this has been the norm over many, many years!!

This is absolutely essential to Professional Photographers

and associated industries.

Please bring this to the attention of the Apple Engineers again

and ask them for a statement

Cheers All

Exactly. I have a schedule with my senior apple consultant tomorrow and the engineers have gotten back to her and that they want me to do some further trouble shooting. Ok, Im game, but I have submitted 7 bug reports and have an open case. I have used 3 ipads (one was replaced because of this issue), 4 phones, 3 computers, 4 different photo libraries, 4 different USB cables, used WiFi, done reboots of the ios device, done complete resets of all data and settings, used beta versions of ios 11 in the hopes that it might be fixed. What else do they need? You know what? ios 10.3.3 actually worked! Anyway, I will post what this trouble shooting entails.