Apple TV 4K bluetooth range diminished

I believe I fixed my issue...

I had my Apple TV mounted just behind my TV so it was out of site. I tried moving it to well below the TV away from any other devices and it made a big difference. So it does seem that the Apple Remote is susceptible to interference from other devices. My TV is an LG 65UH9500 and has WiFi and BT so that could explain the interference.

This could be related to issues with other BT devices as well.

Hello,

I'm using an Apple TV 4K at home. Prior I was using the previous Apple TV at the exact same location with no problems at all.

The new remote is very laggy and it is nearly impossible to use it.

With me on the couch I usually have an iPhone and an iPad.

If I switch off bluetooth on iPhone and iPad, the Apple TV remote works just fine. As soon as I switch the bluetooth on only one other device on, the remote is laggy again.

If a move iPhone and iPad with enabled bluetooth behind me (4 feet), the remote also works.

It seems that other devices a interfeering with the remotes signal.

I did try a factory reset, which didn't help at all.

I hope Apple finds a solution fast, because this is very annoying!

Cheers

See my Post: Apple TV 4K Remote, bluetooth interference

Has anyone made any progress here? This problem remains for me. It seems to be an issue with the Apple TV 4K, not the individual Bluetooth devices. I’ve tried a few things:

• Siri Remote (included) - needs a straight line of sight to the Apple TV, any obstruction results in disruption of signal, and even sometimes with no obvious obstruction it does not work properly. Have paired/unpaired multiple times.
• Siri Remote (from prior Apple TV) - suffers from the same problems when paired with 4K, though it’s fine with the prior Apple TV
• Beats Solo 3 Wireless - lose connection at a much shorter range than prior version
• Moving the Apple TV 4K - I’ve adjusted the position of the device to ensure it’s open and free from any object interference. My television lacks any option to disable Bluetooth.
• Updating - Updated to the Public Beta 11.1, Bluetooth problems persist

Again, I didn’t have any of these issues with the prior Apple TV located in the same position connected to the same TV.

I am having the same issues with my new Apple TV 4K. The remote is very laggy. To the point of being useless.

Scrolling through the "Settings" menu sometimes requires several swipes to get down to the next menu item. Then suddenly, it will scroll over several items, as if it had queued up the commands. My Apple TV is in free sight just 2.5 m from my couch.

I've tried a couple of things:

1. Use the remote app from the control center on iOS 11 from my iPhone. Everything works fine!
2. Tried the Siri Remote from my previous Apple TV. Same issues.

I really hope this is a software issue.

Disabling HDR solved it for me. Mine is completely fluid and responsive at 4K SDR 60hz..

tvOS 11.1 beta 2 (15J5571d)
Apple TV 4K Bluetooth issue still there.

@borata set your Apple TV to 1080p until the issue is resolved. This makes a world of difference in responsiveness.

I thought I was the only one with bluetooth problems! I use my EarPods all the time. I noticed on the 4K TV it has random glitches with the audio. It is driving me crazy. I was about to return it thinking my box is defective. Do you think it is a hardware or software issue?

I am wondering if we just got stuck with a defective batch of units. Please let everyone know if a replacement unit fixes the problem. I will be going tomorrow to see if I can get a replacement. Hopefully they have some at the store. Using headphones is very important to me.

Woah yours definitely sounds like a hardware problem. My AirPods sync fine and the range is still pretty good just less compared to last gen. The only problem I have is sound that glitches every few minutes.

Yes... mine pairs fine. The range is good but I haven't fully tested the distance. I was more concerned about the glitchy sound. I will bring mine back tomorrow to test a new unit but it is very much possible this is a software issue.

I got a new Apple TV today. They said I had a V4 and I bought a V6 (V means version and it is in the serial number). The new Apple TV is giving me the same problem. This means it is more likely to be a software issue. I have a case open with Apple support. They are supposed to call me tomorrow night for a follow up. I sent them analytic type reports that my Apple TV created. Hopefully they will get this resolved.

I figured as much. The other day I emailed Tim Cook, Eddy Cue, and Twerdahl (who is head of Apple TV). I got a response today from iTunes customer experience wondering if the same thing happens when you switch to 1080p (it still does). So at least they are looking into it. I suggest everyone contact Apple in some way so they realize it’s affecting multiple people.

I feel like my Apple TV 4K is having BT range issues as well. The Apple Remote is only working reliably within about 4 feet of the Apple TV. My couch is 8 feet from the TV and the remote is super laggy and barely works at that distance. Using the Remote app on my iPhone works just fine.

I'll be calling support later today.