Apple TV 4K bluetooth range diminished

I found this problem as well, except my trouble was with the Apple Remote (which uses BT). I previously had a 4th Gen Apple TV in the exact same spot and had no problems at all with its remote. When I put the new Apple TV 4K in place, I noticed that the remote actions were "jumpy" and didn't register several taps/swipes and button presses.

I ultimately determined that I was getting BT interference from my AV Receiver, so I turned off the BT function on it (since I never use it anyway) and that has made a world of difference. I realize that this may not be a solution for others, but attempting to minimize line of sight issues and other BT enabled devices may serve as a workaround until the BT signal can be investigated by Apple. I would expect the BT signal to be equal to or surpass the capability of the last gen Apple TV!

Has anyone filed a bug report or feedback on this yet?

I have reported the Bluetooth issue to Apple. A senior advisor is working on it. I even had them look at this thread so I assume your voices are being heard. Anything you post here will probably be helpful to Apple. They are going to call me tonight and follow up on the Bluetooth issue. The senior advisor that was assigned to my case seems very serious about getting this issue resolved.

...and after a couple of days, the problem re-surfaced today 😠 with no changes in device configuration or placement. Now I'm at a loss to explain.

Data points to consider:

1. I could move the remote around the room and this variable affected how well it registered my commands.

2. Using my iPhone iOS 11 remote control in control center completely eliminates the problem.

Both of these data points indicate the issue seems to be related to interference. Since the BT radio uses the same 2.4Ghz spectrum that WiFi does, I wonder if I'm getting interference from my WiFi access point? I'm not sure I'm willing to disable my 2.4Ghz channel on my WiFi APs to investigate further.

Andy

I have exactly the same problem. I have a bracket to keep my Apple TV in and I swapped out for the new 4K model. I immnoticed a problem with the remote dropping in and out. The previous Apple TV worked without any problems.

I'm having a similar problem. I swapped out my Apple TV (Version 4) with an Apple TV 4K and the new Siri Remote is unreliable. Even though I'm only about six feet away, the remote is unresponsive and has lost and regained Bluetooth signal multiple times. This leads to slow/erratic swiping. If I use the Apple TV iOS app or Control Panel app it is fast and smooth with no problem. I've tried all the suggested procedures on Apple's support site.

Just got the 4K, swapped the 4th gen our for the 4K and started immediately noticing it felt slow to navigate and control. I figured at first it was just doing some initial setup or caching in the background so I waited and restarted it. But the issue remains. Running on a 4K hdr Sony tv.

I have been working with them on this too. I have been sending them all kinds of data. It seems like Apple is taking this real serious. I have to give them credit. Apple is not perfect but at least they get on top of bugs and send fixes.

I updated to 11.1 and nothing has changed. I didn’t expect it to be any different because they released 11.1 before they knew about the Bluetooth problem. You seem to be having more problems than I am. I am Just waiting for Apple to get their act together.

I have exactly the same problem and I have reported it to Apple. They didn’t really do anything other than take my details and told me they would contact me as soon as they had a solution. I can cope at the moment because our use my mobile phone to control the Apple TV but if it is not resolved soon I will return it for a replacement.

Give them some time. It is not a hardware issue. It is a software issue. Try turning on the beta program so you will be the first to get any new updates. Apple contacted me a couple times and I provided them with a Ton of diagnostic data. They seemed very concerned and on top of the issue. Just give them a little time.

I tried two different Apple TVs. One version 4 nd the second was version 6. Both had the same problem. I had Bluetooth and WiFi connection issues in the past that were corrected with software updates. I am leaning more towards this being a software issue.

Reported the fault within the 14 day return period. Chased the call up within the 14 day return period. They called me today (after the 14 day return period) and gave me the option of taking half a day out of my time to go to an Apple store or to be without an Apple TV whilst they repaired it by post. When I asked why they couldn’t just give me a new one, they told me I couldn’t do that because I was now outside of the 14 day return period. Premium price, amateur service.