Apple TV 4K bluetooth range diminished

Mbaghurst... don't fear! This problem will be fixed. Apple is fully aware of the problem. I was one of the first to call and complain about this issue. Apple tech elevated my case to senior tech support and they called me back a couple times after that. I have sent them all kinds of data files and others have too. I have never seen them jump so fast like this in the past which tells me it is a common issue and they got flooded with calls. They are taking this issue very seriously.

Two things can happen....

The first, a software update will come and fix the problem. It could happen as early as next week (just a guess from me). It is extremely possible this is a software issues. I have experienced bad bluetooth connections before that simply required a software update to fix. I tested two different boxes... one from an early production line and the other from a later production. Both had the same issue. I can't imagine the bluetooth hardware on the non-4K is any different than the 4K boxes. The only difference is the older model is bluetooth 4.0 and the newer model is 5.0 but that shouldn't make a difference. I do know that both have different software just like every other Apple product. They could have screwed up the code in the 4K boxes only which is why the non-4K boxes still work flawlessly.

The second, if it truly is a hardware defect they will replace your unit up to a year after the purchase. All of their devices have an automatic year warranty on defective hardware with Apple. So just sit back and relax. Wait for the software update. If Apple determines it is not the software and we have defective hardware in our units they will give us all a new one.

I just signed up for the beta program in the settings app of the apple tv. It is very easy to do. I am running the latest beta which I think is 11.1. Try doing that to see if it helps you. You will also be one of the first to get the fix to the bluetooth issue.

Whoa X2! This fix worked for me too. My 4K Apple TV works when it is not running 4K. Hopefully this is a software fix. In the meantime, I am £200 out of pocket watching something that’s pretty much the same as my older one. Hurry up Apple.

Oh interesting. I’m pretty sure mine was 4k SDR where it worked well, but it could have been 1080p. I turned it back to 4k Dolby vision since my phone was working fine using the remote app. Either way, it’s good to know that changing the video settings somehow affects Bluetooth performance - at least for the remote. Hopefully there is an update soon

What hdr setting did you have it on? If your tv isn’t capable of 60hz hdr and it goes to 30hz the interface will be jerky and Apple can’t really do anything about that. Is everyone saying going to 1080 solves the AirPods glitching our problem?

Definitely Dolby vision 60Hz. It’s NOT a frame rate issue. You swipe up on the pad and it doesn’t work until 2-3 seconds later. But the animation is still smooth.

I don’t know about Bluetooth audio, just the unresponsive to the Siri remote (the remote app works fine).

Turns out that it didn't fix it for me after all. It seemed better at first but started lagging again.

I've now switched it to 1080p, which seems to have solved it. This appears to be a weird software bug that Apple can hopefully fix soon.

Turns out that it didn't fix it for me after all. It seemed better at first but started lagging again.

I've now switched it to 1080p, which seems to have solved it. This appears to be a weird software bug that Apple can hopefully fix soon.

Hi,

I bought my atv 4k 32 gb 2 days before. Unfortunatelly ı have the same remote & bluetooth, wrong respond problems.

It is good to hear that all the guys have this same problem 🙂

I am fallowing your posts...

I have been having severe battery drain issues with the Siri remote and the Apple TV 4K. I received a replacement remote yesterday and still having the same battery drain issue. Not sure if this relates to bluetooth. Very frustrating.

Awesome! Thank you for letting me know. I am on the beta program so I will download tonight.

Thank you to everyone that joined me in letting Apple know about this issue. I submitted tons of material to them and I know others did. Thank you to everyone!

I never had remote issues so I can't say.

But I can tell you the bluetooth problem has finally been FIXED! I have been using it a while now and not one glitch! Thank you Apple! I knew it was a software issue!

I had the previous Apple TV, and it sat happily behind my wall mounted tv while the remote worked perfectly on the couch 10ft away. I bought the 4K and the remote wouldn’t even connect, exchanged it for another unit, and have the same problem.

It’s perched now between the wall and the top ledge of the back of my tv, where the remote connects but lags so much it’s unusable. I tried the beta 3 update, and it slightly improved the performance, but it’s still awful.