Apple TV 4K bluetooth range diminished

...and after a couple of days, the problem re-surfaced today 😠 with no changes in device configuration or placement. Now I'm at a loss to explain.

Data points to consider:

1. I could move the remote around the room and this variable affected how well it registered my commands.

2. Using my iPhone iOS 11 remote control in control center completely eliminates the problem.

Both of these data points indicate the issue seems to be related to interference. Since the BT radio uses the same 2.4Ghz spectrum that WiFi does, I wonder if I'm getting interference from my WiFi access point? I'm not sure I'm willing to disable my 2.4Ghz channel on my WiFi APs to investigate further.

Andy

I'm having a similar problem. I swapped out my Apple TV (Version 4) with an Apple TV 4K and the new Siri Remote is unreliable. Even though I'm only about six feet away, the remote is unresponsive and has lost and regained Bluetooth signal multiple times. This leads to slow/erratic swiping. If I use the Apple TV iOS app or Control Panel app it is fast and smooth with no problem. I've tried all the suggested procedures on Apple's support site.

I am having the same issues with my new Apple TV 4K. The remote is very laggy. To the point of being useless.

Scrolling through the "Settings" menu sometimes requires several swipes to get down to the next menu item. Then suddenly, it will scroll over several items, as if it had queued up the commands. My Apple TV is in free sight just 2.5 m from my couch.

I've tried a couple of things:

1. Use the remote app from the control center on iOS 11 from my iPhone. Everything works fine!
2. Tried the Siri Remote from my previous Apple TV. Same issues.

I really hope this is a software issue.

I had the previous Apple TV, and it sat happily behind my wall mounted tv while the remote worked perfectly on the couch 10ft away. I bought the 4K and the remote wouldn’t even connect, exchanged it for another unit, and have the same problem.

It’s perched now between the wall and the top ledge of the back of my tv, where the remote connects but lags so much it’s unusable. I tried the beta 3 update, and it slightly improved the performance, but it’s still awful.

The cable being an issue certainly could make sense. I have a UHD Blu-ray player that had been periodically crashing when watching 4K content either on disc or streaming. I had started dealing with Samsung support when I decided to replace the cable with an Amazon Basics one certified for 4K. It completely eliminated the crashing.

That being said I use the same Amazon cable with my Apple TV (a longer version) and had the remote issue. Although I haven't had the issue since I moved the Apple TV to a different location so maybe it would be worse with another cable.

Anyway I look forward to hearing others experiences.

Mine is working perfectly now, after I got the Belkin HDMI cable from Apple. I had Airpods issues and an insanely laggy remote that worked better at 1080p. After plugging in the Belkin cable tonight, everything's running smooth as butter. It's kind of surreal how a cable can do this.

I’m using AirPods and they seem to be pretty glitchy sounding on the 4k too. Lots of artifacts. I hope they fix this!

I did notice last night that I could make the Bluetooth remote lose connection completely by covering it up with my hand. Same with the airpods.

+1
Experiencing the same issue here, the remote is useless.
The level of bluetooth interference is way too high.

I wouldn't rule out a hardware issue that easy. Have noticed the built-in TV Wi-Fi performs poorly when a nearby Apple TV 4K device is on.

I thought I was the only one with bluetooth problems! I use my EarPods all the time. I noticed on the 4K TV it has random glitches with the audio. It is driving me crazy. I was about to return it thinking my box is defective. Do you think it is a hardware or software issue?

Yes... mine pairs fine. The range is good but I haven't fully tested the distance. I was more concerned about the glitchy sound. I will bring mine back tomorrow to test a new unit but it is very much possible this is a software issue.