Apple TV 4K bluetooth range diminished

I have reported the Bluetooth issue to Apple. A senior advisor is working on it. I even had them look at this thread so I assume your voices are being heard. Anything you post here will probably be helpful to Apple. They are going to call me tonight and follow up on the Bluetooth issue. The senior advisor that was assigned to my case seems very serious about getting this issue resolved.

I have exactly the same problem. I have a bracket to keep my Apple TV in and I swapped out for the new 4K model. I immnoticed a problem with the remote dropping in and out. The previous Apple TV worked without any problems.

Just got the 4K, swapped the 4th gen our for the 4K and started immediately noticing it felt slow to navigate and control. I figured at first it was just doing some initial setup or caching in the background so I waited and restarted it. But the issue remains. Running on a 4K hdr Sony tv.

I have been working with them on this too. I have been sending them all kinds of data. It seems like Apple is taking this real serious. I have to give them credit. Apple is not perfect but at least they get on top of bugs and send fixes.

I updated to 11.1 and nothing has changed. I didn’t expect it to be any different because they released 11.1 before they knew about the Bluetooth problem. You seem to be having more problems than I am. I am Just waiting for Apple to get their act together.

I have exactly the same problem and I have reported it to Apple. They didn’t really do anything other than take my details and told me they would contact me as soon as they had a solution. I can cope at the moment because our use my mobile phone to control the Apple TV but if it is not resolved soon I will return it for a replacement.

Reported the fault within the 14 day return period. Chased the call up within the 14 day return period. They called me today (after the 14 day return period) and gave me the option of taking half a day out of my time to go to an Apple store or to be without an Apple TV whilst they repaired it by post. When I asked why they couldn’t just give me a new one, they told me I couldn’t do that because I was now outside of the 14 day return period. Premium price, amateur service.

Oh interesting. I’m pretty sure mine was 4k SDR where it worked well, but it could have been 1080p. I turned it back to 4k Dolby vision since my phone was working fine using the remote app. Either way, it’s good to know that changing the video settings somehow affects Bluetooth performance - at least for the remote. Hopefully there is an update soon

What hdr setting did you have it on? If your tv isn’t capable of 60hz hdr and it goes to 30hz the interface will be jerky and Apple can’t really do anything about that. Is everyone saying going to 1080 solves the AirPods glitching our problem?

Definitely Dolby vision 60Hz. It’s NOT a frame rate issue. You swipe up on the pad and it doesn’t work until 2-3 seconds later. But the animation is still smooth.

I don’t know about Bluetooth audio, just the unresponsive to the Siri remote (the remote app works fine).

Hi,

I bought my atv 4k 32 gb 2 days before. Unfortunatelly ı have the same remote & bluetooth, wrong respond problems.

It is good to hear that all the guys have this same problem 🙂

I am fallowing your posts...

Hello,

I'm using an Apple TV 4K at home. Prior I was using the previous Apple TV at the exact same location with no problems at all.

The new remote is very laggy and it is nearly impossible to use it.

With me on the couch I usually have an iPhone and an iPad.

If I switch off bluetooth on iPhone and iPad, the Apple TV remote works just fine. As soon as I switch the bluetooth on only one other device on, the remote is laggy again.

If a move iPhone and iPad with enabled bluetooth behind me (4 feet), the remote also works.

It seems that other devices a interfeering with the remotes signal.

I did try a factory reset, which didn't help at all.

I hope Apple finds a solution fast, because this is very annoying!

Cheers

See my Post: Apple TV 4K Remote, bluetooth interference

I have been having severe battery drain issues with the Siri remote and the Apple TV 4K. I received a replacement remote yesterday and still having the same battery drain issue. Not sure if this relates to bluetooth. Very frustrating.

Awesome! Thank you for letting me know. I am on the beta program so I will download tonight.

Thank you to everyone that joined me in letting Apple know about this issue. I submitted tons of material to them and I know others did. Thank you to everyone!