My tv supports HDR and Dolby Vision but during the test it’s stating my TV doesn’t support it. Any help?

I connected to tv and it worked with UHD color on and off. It even told me it enabled hdr on my tv for me when I had UHD color off. The settings displayed 4k hdr 60 hz, when I checked tv settings the UHD color was still off...weird. This was the case for both old and new amazon high speed Ethernet HDMI cables.

Plugged unit back into receiver and still black screen. This time with UHD on and off. I have to turn UHD off and reboot in order to get a picture. Even then it will not enable hdr and basically locks up when I try to.

Keeping this plugged directly into tv is not a long term option for me. Sadly this may have to be returned for a roku.

Landon731 same problem here. Lg 65c6p only can get DV@30hz. Change to Belkin cable same thing. Contacted Apple and they say ATV can do 60hz. So I’m thinking it’s the tv. 2800$ and can’t achieve 60hz DV but a TCL $600 55 605p can run DV @60 hz with no problem. smh. Hope this is fixed. Still waiting on LG to get back to me.

I submitted a feedback post to Apple regarding the Active HDMI cables and I think it could get more traction if more people submitted their HDMI / HDR issues so they can't keep saying "oh i never heard of that".

Feedback - Apple TV - Apple

50Hz is for UK. So I would expect Dolby Vision support on my LG OLED65B6P if I lived and purchased my TV in the UK. But in the US, it's 60Hz. And LGs documentation indicates that 4K 60p should work in the US.

If your set is designed to support both 50Hz and 60Hz 4K signals, then my point is, as my owner manual indicates that my TV (LG OLED65B6P) supports up to 4K 60p at 4:4:4 chroma via HDMI with Deep Color activated, that is more than enough bandwidth to support Dolby Vision 4K/60p at 4:2:2 chroma.

This suggests that, if the TV manufacturer supports Dolby Vision metadata, and 4K/60p up to 4:4:4 chroma, then it is implied that they SHOULD also support Dolby Vision 4K/60p up to 4:2:2.

I have the same issue. I do have an ultra high dynamic range passthrough cable but it says that my tv does not recieve. I have a sony 55XBR900E. Any help apple?

ATV to AVR 3 feet, AVR to TV 25.

I have the same issue with an LG OLED65B6P. No Dolby Vision 4K 60p. Only 30Hz and 24Hz work when connected directly to TV from Apple TV 4K.

I have a samsung ks8000 and a denon x2300. My PS4 pro displays 4k 60 hz no problem when I enable UHD color. But the Apple TV does not display at all. I tried the new amazon cables and my PS4 cable it will not enable HDR. After it tries, the screen goes black and I hurry to enable UHD Color and it stays black until I turn it back off. After which when I press enable HDR nothing happens when I click the button and I have to restart it in order to try and enable it again. Maybe I have a bad unit.

Any suggestions?

Emilecha, I have the LG OLED65B7P-U that is not working well with the AppleTV 4K, from your note above you have a very similar TV. I'm guessing that your full model number is OLED55C7P-U. Would you mind sharing your firmware version info? I've also posted a video ow what my setup does here: https://youtu.be/P_YpHsEUXmc

I've tried the following to resolve...

• Connecting the Apple TV 4K into multiple HDMI ports (1&2).
• Using different HDMI cables / purchased (2x) of the recommended HDMI cables made by Belkin, sold at the Apple Store, tried both of them in both HDMI ports.
• Reset the LG TV back to factory default (Software Version 03.60.16 / webOS TV Version 3.6.0-20901)
• Reset the Apple TV 4K back to factory default (tvOS 11.0 (15J381))

Thanks in advance for the information.

I have the same TV and the same issue. When I switch to dolby the audio and video sync is way off. the best I can achieve is HDR @ 60hz.

Frustrating as the tv should support it and I've tried several cables (including Apple's belkin) and have plugged the Apple TV directly into my LG. bad apple

Have you been able to use Dolby Vision @60Hz? I've unfortunately only been able to get it to work at 30Hz and it looks pretty terrible. I can get my apple tv to display in 4k HDR @ 60Hz, but I'd prefer to get the Dolby Vision to work on it as well. I've even tried using the cable that apple sells on their website to no avail. I have the same OLED as you. Thanks

I have the same problem. I have Yamaha RX-V681 and Samsung UE55KS8000 TV. I have followed advice and gone to advanced settings on Yamaha and 4K Mode to 1 but it still will not switch to HDR. I have all the latest firmware on everything.

I have tried plugging the Apple TV straight into the TV and HDR works so I know it isn't the HDMI cable that is the issue so must be something to do with the Yamaha Receiver.

Is there anything else I can try?

What exactly are you trying to show me.

You might be correct about the UK thing but consider this. My LG appears to support 4k 60 Hz SDR and 4k 60 Hz HDR (HDR10), so I don't think it's because it doesn't support 60 Hz, most TV's in the UK have supported both 50 and 60 Hz for years.

ReallyAnnoyed wrote:

BestBuy told me Apple 4K TV HDR isn’t working and Apple is delaying shipments of new units and is considering a recall.

I suggest this is complete nonsense.

4k HDR and 4k DV are working perfectly for me with the exception of DV at 60 Hz which my TV manufacturer tells me isn't supported.