Video streaming issue with safari & IOS 11

Hello. Since I updated mi iPad Air wifi+3g with ios11, when streaming videos over the net, video sequences repeat themselves backward (15 seconds loop 3 or 4 times) before to keep playing the rest of the video for 5 minutes and the same issue appears again. I noticed that the timer is not accurate and acts erratically. Tried google chrome, same issue than with safari. My soon iPad Air WiFi and my wife iPad Air WiFi +3g, all os them running ios11 have the same problem. It is impossible to stream videos. Any ideas?

thanks.

iPad Air Wi-Fi + Cellular, iOS 11, 16gb

Posted on Sep 24, 2017 3:15 PM

Reply
110 replies

May 18, 2018 9:10 PM in response to Idsg

This a followup to my response several months ago.


The issue seems much less severe in recent weeks regarding the video on sites that I frequent—so much so that I now consider this a non issue on all my devices running iOS 11.3.1. IPhone X, iPad Air, all pretty OK. I say “pretty OK” because while I do get the occasional video stutter-replay, the video no longer gets totally stuck like a broken record, and even the stutters are very infrequent—could even be a brief connection issue.


I‘m guessing, but I suspect that the issue might have been a video encoding update issue on the part of the content providers where I previously experienced the epic fail playback. Not sure. But I’d really like to know if others are experiencing the same kind of improvement I described.

Oct 8, 2017 12:38 PM in response to LenkaRousal

"Disappointing that you're pushing the update to people and its not been tested on something as common as Streaming Video!"

This is what I really do not understand from Apple. I suppose the Steve Job Think Different philosophy is gone. Instead of trying to be creative at all cost, why don't try offering a secure and pleasant experience? Video streaming issues in 2017? No joke! Maybe time to try other platform. Even the designs (6,7,8) is "standard" and do not provide the pleasure to hold in your hand a $1000 device.

Oct 8, 2017 1:00 PM in response to Idsg

Oh and I forgot:

- constant Bluetooth and wifi disconnection

- terrible keyboard lags

Definitively the end of an era. When Apple own executive presenting a new feature live can not even make it works. And I suppose this particular device he used must have been thoroughly checked and re re re checked...

Jan 27, 2018 11:11 PM in response to Idsg

The sad thing is that they were all excited about updating the old player to this new one that don't work on any browser.

you think with the 7 updates that they would have released a fix for it in one of them. Maybe in iOS 11.3 the 8th update will have a fix. If not I think I'm done with apple for a while if I wanted an os that didn't work I would have stayed with android. Now my friends have all switched back to the galaxy 8 and say it's great and if there's no fix I may have to do the same at least till Apple gets their crap together. Maybe the iPhone 11 and iOS12.

May 18, 2018 6:14 AM in response to Idsg

So let me get this right. This problem was first reported 8 months ago, over 2000 people have now reported it, but there is still no fix, and worse still, no acknowledgement of the problem from Apple, yet alone a target date for a fix? I’m flabbergasted. I thought the problems i was having were due to my 4year old ipad air, which has just given up the ghost. Having shelled out £319 for a brand new 2018 model i’m not happy that i still have the same problem.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Video streaming issue with safari & IOS 11

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.