Level 1

78 points

Video streaming issue with safari & IOS 11

Hello. Since I updated mi iPad Air wifi+3g with ios11, when streaming videos over the net, video sequences repeat themselves backward (15 seconds loop 3 or 4 times) before to keep playing the rest of the video for 5 minutes and the same issue appears again. I noticed that the timer is not accurate and acts erratically. Tried google chrome, same issue than with safari. My soon iPad Air WiFi and my wife iPad Air WiFi +3g, all os them running ios11 have the same problem. It is impossible to stream videos. Any ideas?

thanks.

iPad Air Wi-Fi + Cellular, iOS 11, 16gb

Posted on Sep 24, 2017 3:15 PM

Top-ranking reply

audioguy2017

Level 1

4 points

Posted on Nov 27, 2017 5:57 PM

Thank you Tudie 27 ! I downloaded the Aloha app from the App Store and it did indeed solve the problem. Tested it with a few embedded videos over the weekend and found no more issues. It looks like the Aloha app uses a different videoplayer (not QuickTime). Because other web browsers like Firefox use the same videoplayer as Safari they all suffer from the same issue since the iOS 11 update.

I use my iPad for video quite a lot as well. I agree with you that iOS 11 has been a major disappointment. I have two other iOS devices that still run iOS 10.3.3 (because they can’t be updated to iOS 11) and they have no problems at all with video streaming in Safari.

What is even more disappointing is that Apple hasn’t done anything to address this two months after iOS 11 was released. There must be millions of people who are experiencing the same problem and Apple just doesn’t seem to care.

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110 replies

Mar 1, 2018 9:27 PM in response to Idsg

Same problem here. Especially videos longer than 5 minutes. Video will stop; Often pixelated; Then rewind and repeat over and over like a broken record in the same place. Prior to iOS 11, video streaming was excellent on all my iOS devices.

This bug continues now 5+ months into the initial iOS 11 release. No update since then has fixed this terrible video streaming problem that persists on several popular video content websites—such as MSNBC for example (just in case Apple cares to listen here and needs a test sample). Same video problem across all my mobile devices—on iPad Air, iPhone 6, and now even my new $$$$$ iPhone X.

Outrageous.

May 18, 2018 9:10 PM in response to Idsg

This a followup to my response several months ago.

The issue seems much less severe in recent weeks regarding the video on sites that I frequent—so much so that I now consider this a non issue on all my devices running iOS 11.3.1. IPhone X, iPad Air, all pretty OK. I say “pretty OK” because while I do get the occasional video stutter-replay, the video no longer gets totally stuck like a broken record, and even the stutters are very infrequent—could even be a brief connection issue.

I‘m guessing, but I suspect that the issue might have been a video encoding update issue on the part of the content providers where I previously experienced the epic fail playback. Not sure. But I’d really like to know if others are experiencing the same kind of improvement I described.

Drmha

Level 1

9 points

Oct 3, 2017 2:43 PM in response to Idsg

I have the same problem with my iPhone 7 , its not something you can tolerate, so please apple do something,

Oct 19, 2017 6:03 AM in response to Idsg

I am having this issue on my iPhone SE and my wife’s iPhone 7 Plus.

I thought it was just on the website where I watch. Didn’t try to search about it until now.

Please fix.

Oct 5, 2017 1:47 PM in response to Idsg

I have the same problem. The Videostream ist going in loop mode after watching for a while. The Loop contains the last 3-4 seconds of the stream when it occurs. I have it with the Apps Plex, Dailymotion, YouTube and Safari. iPad pro. iOS 11.01. :(

Idsg Author

Level 1

78 points

Oct 8, 2017 12:38 PM in response to LenkaRousal

"Disappointing that you're pushing the update to people and its not been tested on something as common as Streaming Video!"

This is what I really do not understand from Apple. I suppose the Steve Job Think Different philosophy is gone. Instead of trying to be creative at all cost, why don't try offering a secure and pleasant experience? Video streaming issues in 2017? No joke! Maybe time to try other platform. Even the designs (6,7,8) is "standard" and do not provide the pleasure to hold in your hand a $1000 device.

Idsg Author

Level 1

78 points

Oct 8, 2017 1:00 PM in response to Idsg

Oh and I forgot:

- constant Bluetooth and wifi disconnection

- terrible keyboard lags

Definitively the end of an era. When Apple own executive presenting a new feature live can not even make it works. And I suppose this particular device he used must have been thoroughly checked and re re re checked...

Oct 18, 2017 11:01 PM in response to Idsg

I’m on iPhone 7 and also find videos stop after a few minutes, the screen goes black, and no audio. What happened to Apple’s “it just works” philosophy? The PBS NewsHour is one site where the issue is easily repeated. Try viewing any full episode. On Windows 10, these videos play with no issues.

Nov 2, 2017 1:13 PM in response to Idsg

I need the same fix I thought it was my browser or the server I simply can’t watch video without it lagging or jumping or stopping or repeating constantly.

I womder how how many others have the same problem

bak1097

Level 1

4 points

Nov 4, 2017 8:33 PM in response to Idsg

Since I updated to IOS 11.1 on my iPad Pro. I have issues streaming videos on any application. I have tried Safari, Chrome, YouTube app... the videos stall, have buffering issues, stop completely or wait with the spinning wheel. The video stream constantly down grades as the stream look ahead time reduces. I have iOS 10.3.3 on my iPhone 7 Plus and have no streaming issues on the same WiFi network. I have rebooted the network, tried teathering to my iPhone, nothing’s works...

When I test my internet speed I have over 200 mbps.....

Please help...

Nov 27, 2017 6:00 PM in response to MichelPM

I posted feedback twice already about this issue but so far Apple hasn’t done anything to acknowledge, let alone address this issue that must be affecting millions of iPhone and iPad users worldwide since iOS 11 was released.

Sm@tt333

Level 1

4 points

Nov 27, 2017 6:13 PM in response to Excalibur95

I am having the same problem with certain videos, repeats itself several times in segments. (It should not take 30 minutes to watch a 10 minutes segment). Apple is SUPPOSED to be a trademark company, however they can’t even get their programming correct. I am loosing faith in Apple. This needs to be fixed yesterday! If it continues, I will take my business elsewhere (with my family of 5).

MichelPM

Level 10

81,525 points

Nov 27, 2017 6:37 PM in response to audioguy2017

As I stated in my reply, NO ONE from Apple responds to feedback submitted by users.

You will not be getting any response.

The feedback is read and reviewed, collected and collated and sent to the responsible and cognizant Apple teams and employees so they can evaluate, investigate and work on trying to solve the most common issues affected iOS 11 and the most iDevices the issues occur on.

MichelPM

Level 10

81,525 points

Nov 27, 2017 6:42 PM in response to audioguy2017

You gotta a long wait!

Don’t hold you breath!

Apple never publicly acknowledges operating system issues.

The avenue Apple pursues for fixing iDevice and operating system issues IS their product/operating system feedback pages of their website.

MichelPM

Level 10

81,525 points

Nov 27, 2017 6:55 PM in response to audioguy2017

Not every iDevice worldwide are having major issues with iOS 11.

These “OFFICIAL” Apple support communities would be inundated with more upset and angry users with all of the issues that only a minority of iDevice users are having.

No one here is seeing those kinds of numbers of iOS 11 problems and issues in these communities.

My 1st gen 12.9 inch screen iPad Pro amd my 6th gen iPod Touch are working just fine on iOS 11.

I am not having ANY of the reported iOS 11 issues here any of the iOS/iDevice support communities with my iDevices.

So, these issues are not worldwide, device-wide or user-wide.

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Video streaming issue with safari & IOS 11