iPhone 8 bluetooth issues

My new iPhone 8 is having all kinds of wonkiness with bluetooth. It refused to pair with my AirPods, repeatedly dropped connection to my 2016 car, routinely loses connection with my series 1 watch and refused to connect to unlock my laptop (all things that I had no issues with before moving over from my iPhone 6). Apple support told me to erase all content, reset and go through a reinstall from a backup (and all the password re-entry etc.) which I did wasting a couple hours of my day. Their remote diagnostic said bluetooth was fine and some of my apps (none to be named) had problems necessitating this restoration from backup. Needless to say, the issue does not seem solved. Anyone else having bluetooth issues with the iPhone 8? All of these bluetooth connectivity issues worked flawlessly on the 6 (with iOS11 and all prior iterations I had) so I may just sent the 8 back and live w/ my 3 year old battery for a while longer.....

iPhone 8

Posted on Sep 24, 2017 7:41 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 2, 2017 10:32 AM

Possible fix to some of the issues. We had an appointment at the Apple Store last night and discussed this issue with them. My wife's Ford Explorer was dropping the bluetooth out intermittently during phone calls and even when not in a phone call. Her watch would also disconnect at times. The weird thing was we discovered that she could play music and it would not drop out when streaming music through bluetooth. We told the Apple Genius that we had restored the phone from a backup several times and that did not fix the issue. The Apple Genius felt strongly that the backup had something corrupt about it so he suggested that we restore this as a new phone and not restore from the backup any longer. We had to manually save all of the photos and contacts to a hard drive before doing this. Once we restored this phone as a new phone, we then added all of the photos and contacts again from the hard drive. We also had to add all of the apps manually. Finally, we tested making phone calls several times and we have not had an issue once. This may help some of you in the future. It is a long process so be prepared for this to take a few hours depending on the amount of files that you have. Good luck!

245 replies

Jan 14, 2018 4:53 AM in response to Wadetang

Wadetang wrote:


I recently lost my iPhone7 so l brought the new iPhone 8 because I really like the Qi wireless charging function. I cannot believe it cannot connect with my wireless headphones, which I use everyday for work and travel. My iOS is the latest 11.2.2 version. So are there any ways to fix the connection problem? Is it hardware or firmware or software issues? I am really disappointed with Apple. It’s amazing how one guy can make such a huge quality difference. Apple product quality is clearly going down hill by the day!!

Cannot believe? did you check whether it would work before purchasing?

Jan 14, 2018 6:36 AM in response to mohammed.am.sh

I feel the same, Feel quite bad for them not to have said anything and maybe try to sort it out. Not sure If they can update the firmware through the upgrade. Seems like they know of the issues since they launched it, and if they can’t fix it with the latest iOS update, I am losing my confidence with their products. There customer service phone line also seems to be just an empty line, a front. I was on the line for almost and hour and no one answer the call or call back. You would assume a compny such as Apple would have a system that tracks incoming calls so they can call back. The easiest option is to buy another wireless headphone, which I tried and can be connected.

Jan 31, 2018 11:10 PM in response to Joostice

It’s been almost 3 months since I first contacted Apple about this problem. Today I got sent to an Apple Store for then to do more testing on the phone. They could see how many times I’d been in contact and decided to just replace the phone with a new iPhone 8. It’s no surprise that now that I’ve set it up and paired it with my car, it’s doing the same thing the original phone was doing with disconnecting and reconnecting. I’m waiting on a report from the Apple case manager to send to the telco my contract is with, in the hope that they’ll agree to take the phone back and terminate the contract. I spoke to them a couple of days ago and they were willing to consider it if I provided evidence of the problem.

Apr 4, 2018 4:45 PM in response to Rayloriure

I am so totally disappointed in Apple. I traded in my perfectly good and fully functional 6S+ on an 8+. It was a major mistake. Now my hearing aids don’t link properly with the phone, making it difficult to answer calls and make calls. The phone doesn’t seem to know where to send the audio. And due to a car accident I had to buy a new 2018 Pacifica, Talk about confusing! Now when I’m in the car and I get a call, it tries to answer through Ucomnect, then shifts to my hearing aids, then sifts to the phone itself% sometimes it goes back to Ucomnect. I’ve lost quite a few calls because of these problems. i cannot wait until my current contract expires. I’m looking outside of Apple for the next phone. First time in about ten years.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 8 bluetooth issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.