iPhone 8 bluetooth issues

My new iPhone 8 is having all kinds of wonkiness with bluetooth. It refused to pair with my AirPods, repeatedly dropped connection to my 2016 car, routinely loses connection with my series 1 watch and refused to connect to unlock my laptop (all things that I had no issues with before moving over from my iPhone 6). Apple support told me to erase all content, reset and go through a reinstall from a backup (and all the password re-entry etc.) which I did wasting a couple hours of my day. Their remote diagnostic said bluetooth was fine and some of my apps (none to be named) had problems necessitating this restoration from backup. Needless to say, the issue does not seem solved. Anyone else having bluetooth issues with the iPhone 8? All of these bluetooth connectivity issues worked flawlessly on the 6 (with iOS11 and all prior iterations I had) so I may just sent the 8 back and live w/ my 3 year old battery for a while longer.....

iPhone 8

Posted on Sep 24, 2017 7:41 PM

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245 replies

Dec 5, 2017 8:24 AM in response to Rayloriure

Hello,


i have a Chrysler Town & Country. I also wear digital hearing aids. Both worked flawlessly with my 6S+. My wife and I just upgraded to the 8+. Big mistake. My phone never seems to know where to send the audio. I have people hanging up on me because of the delay waiting for Bluetooth to connect SOMEWHERE. This is really becoming a major headache for me. When I’m in the van and I get a call, it can take up to 6 seconds for the audio to finally land somewhere. I’ve gone round and round with Apple. Been to see the genii at the store. Their answer is to completely reset my phone, then load everything back on manually, no backup rebuild. If it still doesn’t work then they’ll replace my phone. I’m thinking of moving to a different brand at this point, I’m so disappointed in Apple.

Dec 5, 2017 12:54 PM in response to Al_H

move to another brand. Google is the best lateral move. Blind loyalty to a brand is NEVER a good thing. I was told the same thing you were... reset to factory and manually enter all contact info etc. They say it like we have the time or interest in suffering through a process like that with no guarantee it will work! Major setback for Apple, and we need to make them "feel it".

Dec 12, 2017 10:28 AM in response to Kev3471

I’m glad to hear that someone has resolved their issues. unfortunately the update to 11.2 did NOT resolve my hearing aid issues. I am so disappointed in Apple’s Lack of resolution. I’ve been on the phone multiple times with their senior tech folks, been to the store. Nothing. It is extremely disconcerting to receive a phone call and for your phone to not know where to send the audio for up to 5 seconds. And then throw in my U-Connect and I get headaches and lost calls because people don’t think I’ve answered. This really needs to be fixed soon. My phone is essentially unusable as we are today.

Dec 14, 2017 12:28 AM in response to Rayloriure

I upgraded to an iPhone 8 six weeks ago and have been going back and forth with Apple for 5 1/2 weeks over this issue. The Bluetooth repeatedly disconnects and reconnects in my 2012 Mazda 3, when the iPhone 5S running iOS 11 worked perfectly before upgrading to the iPhone 8. I’ve had my car checked by the mechanics at the dealership and the Bluetooth in the car is working perfectly (Apple wouldn’t investigate the problem until I’d been to the dealer). I’ve done all the un-pairing and re-pairing, rebooting the phone, doing a full reset of the phone etc. I’ve replicated the problem and sent logs from my phone to Apple and they’ve run diagnostics on my phone remotely and say it’s working properly. I’ve been to an Apple authorized repairer who were unable to replicate the problem on the Bluetooth devices they had in the store and will be providing a report for Apple tomorrow, saying the Bluetooth problem is intermittent and they haven’t been able to reproduce it in the half hour or so that they had the phone.


I’m waiting on a call back from Apple tomorrow but it looks like my only option from here may be to agree to send the phone to Apple interstate and let them run testing on the phone, which means being without a phone for the time it takes (I don’t have a landline and even if I got my old iPhone 5S back from the person I gave it to, apparently the iPhone 8 SIM card doesn’t fit it) and in all likelihood, them saying there’s no problem. I didn’t purchase the phone outright from Apple and got it as part of a contract with a phone carrier, so can’t return the phone as they will only take it back if I can’t get phone call or internet coverage in my area. According to the Australian Consumer and Competition Commision, that means I’d have to write a letter of demand to the phone carrier saying why the phone is unacceptable and what resolution I’m looking for, then when they refuse to accept a return, will have to escalate it to the telecommunications ombudsman. This process is likely to take a few months if I decide to do it. I’m so ****** off and wish I’d just stuck with the iPhone 5S.

Dec 15, 2017 7:43 AM in response to Rayloriure

Hey everyone!


I'm having the same issue. I went from a 6 Plus to an 8 Plus and right away I noticed bluetooth issues. First in my car, which has never given me an issue with either my previous Note 3 or the 6 plus. Then I tried pairing my bluetooth earbuds and it was so staticy it was like I was out of range, yet I was within 2 feet of my phone. Now within the past 3 weeks I've noticed where my 8 plus will not notice my car and connect, but it will connect to my bluetooth device used for music to my car radio. (My 08 Altima only does bluetooth calling and not music. I have an input outlet where I use a bluetooth 3.5 jack device. Works great.) Anyway, sometimes it will connect and sometimes it wont. The device says it cannot locate the car. When it finally notices the car, it tries to connect. During this connecting process, the bluetooth radio gets really staticy. Then once the phone is paired to the car, the radio clears up and they both work fine....until the next time I get in the car and it needs to pair to the car....then repeat the process above. This is very annoying. I expect better out of Apple.


I am loading the 11.2.1 update, but not expecting this to solve the issue as others have already posted their disappointment in no resolve.


Just fix it, Apple!!

Dec 18, 2017 7:07 AM in response to asimon20

What do you mean? Can you state your sentence a little clearer with a little more explanation? Thanks!


Again this morning while I sit at my desk working, I'm within 2 feet of my phone and my 8 Plus dropped my bluetooth ear buds and stated that they were not in range, and then connected back to them. My kids have used these same ear buds with their Kindle Fire without issues. How is an $800 iPhone less dependable than a $100 Kindle Fire?


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Edit: Looking back at your reply, I understand. I have deleted all bluetooth devices and added them back. This works for a while, then after reconnecting them, the issue start. While I typed this, my phone dropped the connection and reconnected. This is getting old....fast....

Dec 27, 2017 7:50 AM in response to Rayloriure

Chalk up both my parents iPhone 8 pluses for this issue. Mom and Dad can’t keep a steady connection to their Mazda CX-9 or F150. The connection keeps dropping and reconnecting and the same goes for my iPhone X and my F250 as well as my escort passport max 360 radar detector. This is really annoying I would expect better from a 1000 dollar phone. My galaxy S8 Company phone has 0 issues with any of these devices staying connected.

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iPhone 8 bluetooth issues

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