Iphone 8 plus low call volume

Hi there,


I recently purchased the iPhone 8 + and the issue i am having is very low call volume while off loudspeaker. I also have an iphone 6 plus running IOS 11 and the difference in volume on calls is enourmous. I already tried switching off “phone noice cancelation” with little improvement. Everything else on the 8 + works perfectly therefore its hard to believe that there is a defect.


Can anyone offer any advice? Or is someone experiencing similar issues? Would appriciate any and all help!


Thanks in advance

Posted on Sep 25, 2017 7:45 AM

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Posted on May 15, 2018 12:20 PM

Is there a clear plastic protector covering the face of the phone? I felt really dumb when I realized that was the case with my volume when on calls. I kept the cover on when I bought the phone, but it covers the earpiece.

78 replies

Dec 30, 2017 3:28 AM in response to PavNL

Hi

Mines been driving me mad for months - low earpiece volume.

Just found out it seems to be something with Siri

I asked Siri to turn up the earpiece volume and a volume slider came up (Siri was also quiet) . I slid up the volume slider to maximum... Siri got louder and then my call earpiece volume was up to a level as it should be.

My 6S plus now is now audible through the earpiece and is running 11.2.1

Apr 17, 2018 8:16 PM in response to judsonmusic

Solution!!! No joke, I cut the earpiece screen open with a razor....back to normal! I grew very tired of taking the thing in to the store for them to only offer to send it off. I realized that it’s the screen over the earpiece speaker getting clogged with dust. I cleaned with a toothbrush several times, which helped some. It reached a point where it no longer helped. So I just cut an opening in the earpiece screen and it’s back to factory! I’m sure I’ve ruined the waterproofing and any warranty, but atleast I have a phone that works like it’s supposed to, considering the price. Judge me if you will, but atleast I didn’t toss in over the hill out of frustration while driving, which would have been a total loss...and littering by throwing out “garabage” and new phone purchase.

Sep 26, 2017 9:45 AM in response to PavNL

Hello PavNL,

Congratulations on your new iPhone 8! It's my understanding that you're experiencing unusually low volume during phone calls. I'm happy to help with this issue.

Please follow the steps in the link below:
If you can‘t hear a person on a call or voicemail or if the sound isn‘t clear on your iPhone

Thank you for using Apple Support Communities.

Have a wonderful day!

Aug 13, 2018 2:27 PM in response to PavNL

Like many others I too experienced low volume on telephone calls whereas utube, iTunes etc all produced satisfactory volume. Despite checking all settings to no avail I ended up with an Apple Guru. To my embarrassment the solution was so simple - just turn up the volume control (top LHS of the phone)

I had not appreciated the volume setting on this phone is unique to each app!! It is so easy to accidentally operate the volume controls when gripping the phone for a call.

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Iphone 8 plus low call volume

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