Several with hearing aids since iOS 11 upgrade...

Having a similar problem, difficulty pairing and then when it indicates everything is paired only receive audio in one ear. Also on my iphone 8+ it will crash the TruLink program and switch back to phone, disconnecting the hearing aids.

I have had to use the "Forget this Device" several times to get the previously paired aids to pair again. In addition I use to be able to switch from one device to another simply by turning off the BT on one and turning it on, on the other. This is no longer the case. I must "Forget the device and re-pair and hope both work or do it again. Or the settings will say that both are connected but they are not.

Yes I am having the same problem. I called the hearing aid manufacture technical support and they are acknowledging it is a problem with iOS 11. I asked if they could do an update to their software to resolve the issue, and they said it was to on their end, it would need to be corrected by Apple in an iOS update.

I went to my audiologist and he upgraded my firmware on my hearing aids. Since the update my issues with iOS 11 have been 100% resolved. I wear Starkey Halo 2 aids. I hope this helps a few of you out and you can find the same relief I have.

I'm using Starkey Halo 110 and iPhone 7 Plus. My phone locks up when I put my hearing aids on in the morning. Sometimes it locks up later, but it always locks up at some point. Apps that were already running will seem to get stuck updating their feeds, but in reality they've all become stuck due to whatever has locked up the phone.

I can't answer any calls that come in during this locked up state because touch doesn't work nor is the phone broadcasting to the hearing aids. The lock up has been a complete disaster for hands-free driving and I've just had to leave my phone alone until I get to my destination and can try to fix anything.

Pressing to power it down won't even work for several minutes. Touch slowly disappears, so even if the phone gets to the power down screen, I may not be able to slide to power off.

The phone will spontaneously restart itself at some point, but I eventually discovered that turning my hearing aids off solved all of these issues.

It works just fine lots of other times. I just wish I knew how to predict when it's safe to use my hearing aids or not.

I am a new hearing aid user and am having this issue with both ones I have tested (the Widex and the Starkey Halo iQ i2400) Is there a solution or update for either of these products? The hearing aid company wants me to do a hard reset on my phone and apple says doing that too often is bad for the phone. Is that true? What is the solution? Is there a firmware update for Widex?

I have one older Widex and one new Widex (within the last 2 weeks) and both have issues. Updating the firmware did not resolve my issue. I have reset my phone 3 times and that has not fixed the issue. I have connected my hearing aids to an Android phone and a phone with iOS10, both resolved the issue. This issues is clearly with iOS11. I've reported this to Apple and they told me to wait for an update. I've decided to discontinue the use of Apple devices.

I have ReSound Lynx3D Hearing aids and I also am having many issues. I get the dropping out for a few seconds and then re-connecting issue in both hearing aids. It is usually preceded by significant distortion then gone... I also get a fair amount of digital distortion when listening to music on my iPhone. The distortion is not consistent though. I’m not sure if it increases when my phone is trying to communicate with other things (like WiFi or cell towers) as neither of this happens all the time either. I can tell that when I’m not around a lot of other people (driving on a quiet road with no other cars), it happens a lot less.

Does anyone else hear a funny digital static/clicking between tracks (does anyone call them that anymore) when listening to music? It is like a faint little stream of clicks.

Apple Please Fix This!!!!

I'm having similar issues as reported with my new hearing aids, they are ReSound Link 3D. Sound is often streaming to only one ear even though both show as "on" in the app. Can't answer a call on my car's bluetooth, have to pick it up with my phone!!! That's pretty bad. No easy way to silence the ringer, like when you want to quickly turn off the phone in a movie theater or while in a meeting, etc. Must go through lots of clicks on Settings. Random switching of streaming to one ear, then suddenly to both, then off again, then on again.

Unacceptable! Cannot use the aids with these kinds of problems. And can barely hear without them :-(

APPLE fix these issues !!!!

My Resound Linx 3D hearing aids have been working flawlessly with my iPhone 7 Plus since I purchased these hearing aids a few months back. Last week I installed the iOS 11.1 security update before leaving on a business trip to Europe on Sunday night. When I landed at the airport in Amsterdam, the hearing aids wouldn’t connect to my iPhone. I figured the hearing aid batteries were low so I replaced them while I was waiting for my flight to Manchester. After restarting, the right hearing aid wouldconnect but not the left one. Opening and closing the battery door multiple times generally resulted in one hearing aid connecting but not the other. Sometimes, neither hearing aid would connect. When I arrived in the UK (and for the 3 days that I was there) this problem persisted. Sometimes the hearing aids would connect just fine. Other times, one or none would connect. I tried quite a few things including forgetting and repairing the connection between the iPhone and the hearing aids multiple times. Nothing helped. At times, It almost felt like therewas Bluetooth interference everywhere and the hearing aids were struggling to get a signal lock.

I think I may have solved the problem and I’m posting here to pass along the info. I have both my iPhone and my iPad setup to connect to my Linx 3D hearing aids. It occurred to me that every time the disconnecting issue pops up, I am sitting near my iPad. I think what may be happening is that both devices are trying to compete for the connection at the same time and that is why one or both ears won’t connect. They are dropping off to connect to the iPad. I’ve unpaired The hearing aids with the iPad and turned off Bluetooth on the iPad too in order to test this theory. This also explains why some people don’t have the issue. The other interesting datapoint is that the iPhone had the iOS 11.1.1 update and the iPad did not. Maybe this was an issue...not sure.

If you have similar issues with disconnection and you have multiple devices paired, try unpairing your hearing aids from everything but your iPhone and see if the problem stops. I did that and all is well again. I think there is a bug in iOS that causes issues when you pair multiple Apple devices to the same hearing aids.

Jordan

Yes- I discovered that my ipad auto-loaded the hearing aid app (I have tried both wides and starkly halo, and am sticking with the latter, though the wider app was easier to use) and the phone and ipad were fighting to pair, and the aids wold not pair. However, even when I deleted the app from my ipad, I am still having issues with one heairing aid unpairing, though less frequently.

I think you may be on to something here. At first I thought it wasn't for me because I have Bluetooth turned off on my iPad for this reason that I don't want my phone and iPad to compete for my hearing aids connection. Then I realized I just got an Apple Watch and I think my iPhone and watch are competing for the connection. I turned off my watch for the day and will see if I get improved behavior and will report back. I certainly think there is enough evidence that Apple should look at this seriously. I had very few issues with this before iOS 11. I use ReSound hearing aids paired to an iPhone 7+.

Same hearing aids (VA). And same issues. Notice it most on incoming phone calls. Miss half of them trying to get a Bluetooth connection. Or, one ear, then both back and forth. Never had issues before 11.

Phone connections a mess, had to disconnect until they fix it.

Worse, they said battery slowdown affected speaker volume. Well, it dropped below my threshold, thought my phone died and spent $1,000 on an 8+ which I probably did not need.

I have the same hearing aids and the same problem. I called Apple about it and they told me they have no knowledge about this problem and suggested I contact ReSound about firmware upgrade. Clearly it is an Apple issue as the hearing aids worked fine before the ios upgrade.

Apple... please fix this.

I am having the exact same problem and Apple has changed my new iPhone 8 for another iPhone 8 and exactly the same is happening. I have now been told that resound have not done any upgrades to their app for over a year and that seems to be where the problem is!

Not sure if the next steps to take

Kerry