Several with hearing aids since iOS 11 upgrade...

Since I performed the upgrade to 11, I've had several issues with my hearing aids. I've used them with my iPhone for several years now so am aware of how they usually behave, etc.


First, one side will often cut out and go silent. Then it will reconnect. It makes listening to audio rather difficult as it cuts in and out.

Second, multiple times in a day, I will suddenly start hearing a rushing sound like surf that fades in and out, then cuts in and out to silence after several seconds. It is in both channels, and I am able to reproduce it by simply toggling Bluetooth off then back on again. I have a hunch that each time I hear it, it's because my hearing aids have lost and regained the connection to the phone.


Is anyone else having issues after the 11 upgrade?

iPhone 7 Plus, iOS 11

Posted on Sep 25, 2017 10:51 AM

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Posted on Nov 12, 2017 7:36 AM

My Resound Linx 3D hearing aids have been working flawlessly with my iPhone 7 Plus since I purchased these hearing aids a few months back. Last week I installed the iOS 11.1 security update before leaving on a business trip to Europe on Sunday night. When I landed at the airport in Amsterdam, the hearing aids wouldn’t connect to my iPhone. I figured the hearing aid batteries were low so I replaced them while I was waiting for my flight to Manchester. After restarting, the right hearing aid wouldconnect but not the left one. Opening and closing the battery door multiple times generally resulted in one hearing aid connecting but not the other. Sometimes, neither hearing aid would connect. When I arrived in the UK (and for the 3 days that I was there) this problem persisted. Sometimes the hearing aids would connect just fine. Other times, one or none would connect. I tried quite a few things including forgetting and repairing the connection between the iPhone and the hearing aids multiple times. Nothing helped. At times, It almost felt like therewas Bluetooth interference everywhere and the hearing aids were struggling to get a signal lock.


I think I may have solved the problem and I’m posting here to pass along the info. I have both my iPhone and my iPad setup to connect to my Linx 3D hearing aids. It occurred to me that every time the disconnecting issue pops up, I am sitting near my iPad. I think what may be happening is that both devices are trying to compete for the connection at the same time and that is why one or both ears won’t connect. They are dropping off to connect to the iPad. I’ve unpaired The hearing aids with the iPad and turned off Bluetooth on the iPad too in order to test this theory. This also explains why some people don’t have the issue. The other interesting datapoint is that the iPhone had the iOS 11.1.1 update and the iPad did not. Maybe this was an issue...not sure.


If you have similar issues with disconnection and you have multiple devices paired, try unpairing your hearing aids from everything but your iPhone and see if the problem stops. I did that and all is well again. I think there is a bug in iOS that causes issues when you pair multiple Apple devices to the same hearing aids.


Jordan

35 replies

Nov 2, 2017 6:05 AM in response to Henry_Pootel

I have ReSound Lynx3D Hearing aids and I also am having many issues. I get the dropping out for a few seconds and then re-connecting issue in both hearing aids. It is usually preceded by significant distortion then gone... I also get a fair amount of digital distortion when listening to music on my iPhone. The distortion is not consistent though. I’m not sure if it increases when my phone is trying to communicate with other things (like WiFi or cell towers) as neither of this happens all the time either. I can tell that when I’m not around a lot of other people (driving on a quiet road with no other cars), it happens a lot less.


Does anyone else hear a funny digital static/clicking between tracks (does anyone call them that anymore) when listening to music? It is like a faint little stream of clicks.


Apple Please Fix This!!!!

Jan 31, 2018 1:23 PM in response to NoThanks123456789

I have just returned my Widex HAids to my audiologist as they were cutting out one side or another when streaming through Bluetooth on an Apple Iphone 6+. Also, when I used them in my car, my Iphone connects to the in-car audio system (FORD Sync) and when a call comes in there is the proverbial "standoff" where the car audio gets locked into the HAids so that I cannot use the radio, even though I have terminated the phone call. To clear this I have to stop, switch off the ignition then restart my car so that the Iphone can re-sync with my audio system. Obviously this is not a desirable situation in a hands free state or when you are in busy traffic.

I am wondering if anyone else is experiencing these kinds of issues?

Feb 3, 2018 6:31 AM in response to glandsb500

I am having problems which I have tied directly to the Apple Watch. Though it does not load paring, I get a loud clicking noise which stops when I turn off the watch. It is worse since the last update. Since Apple refuses to address these issues and insists on blaming the HA manufacturers, I think it may be time to pursue a class action against them based possibly on ADA.

Feb 15, 2018 7:59 AM in response to Henry_Pootel

I have a similar issue with brand new Starkey halo iq2400 hearing aids on iPhone 8 When it connects to my cars bluetooth . I have the audio routing for the MFI set to never hearing aids. As I’m driving I hear ‘surf rushing’ sound and it fades in out. Had the hearing aids replaced with same issue. Apple please give the hearing challenged a break and fix the bloody iOS!!

Nov 3, 2017 10:08 AM in response to Henry_Pootel

I'm having similar issues as reported with my new hearing aids, they are ReSound Link 3D. Sound is often streaming to only one ear even though both show as "on" in the app. Can't answer a call on my car's bluetooth, have to pick it up with my phone!!! That's pretty bad. No easy way to silence the ringer, like when you want to quickly turn off the phone in a movie theater or while in a meeting, etc. Must go through lots of clicks on Settings. Random switching of streaming to one ear, then suddenly to both, then off again, then on again.


Unacceptable! Cannot use the aids with these kinds of problems. And can barely hear without them :-(


APPLE fix these issues !!!!

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Several with hearing aids since iOS 11 upgrade...

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