You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Several with hearing aids since iOS 11 upgrade...

Since I performed the upgrade to 11, I've had several issues with my hearing aids. I've used them with my iPhone for several years now so am aware of how they usually behave, etc.


First, one side will often cut out and go silent. Then it will reconnect. It makes listening to audio rather difficult as it cuts in and out.

Second, multiple times in a day, I will suddenly start hearing a rushing sound like surf that fades in and out, then cuts in and out to silence after several seconds. It is in both channels, and I am able to reproduce it by simply toggling Bluetooth off then back on again. I have a hunch that each time I hear it, it's because my hearing aids have lost and regained the connection to the phone.


Is anyone else having issues after the 11 upgrade?

iPhone 7 Plus, iOS 11

Posted on Sep 25, 2017 10:51 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 29, 2017 2:55 PM

Having a similar problem, difficulty pairing and then when it indicates everything is paired only receive audio in one ear. Also on my iphone 8+ it will crash the TruLink program and switch back to phone, disconnecting the hearing aids.

I have had to use the "Forget this Device" several times to get the previously paired aids to pair again. In addition I use to be able to switch from one device to another simply by turning off the BT on one and turning it on, on the other. This is no longer the case. I must "Forget the device and re-pair and hope both work or do it again. Or the settings will say that both are connected but they are not.

35 replies

Jan 22, 2018 8:15 AM in response to KimmieTLA

Note: It seems that over time the "pairing" between iOS and the device can get 'shaky'.


The solution is to force a re-pairing: General -> Accessibility -> scroll down to MiFi Hearing Devices (tap)

If the devices show up, but not connected, first tap the "Forget this device" to 'clear out' old connection information.

(That's an important step.)


If you have other iOS devices nearby, make sure they are also not paired with that MiFi device (maybe even turn off the Bluetooth on those other devices temporarily).


Then open/close battery doors to cause the hearing aids to 'restart' and look for a pairing connection. Once they show up as a MiFi device (even though disconnected), tap on that hearing aid device line. You should then get prompts to "pair" with your Apple iOS device -- and have a nice new 'paired' connection.


While I wasn't having all the severe problems several have noted above, I was having a problem with the 'output device' switching between a phone call being placed ("ringing") and the call being answered. That is, while the call was "ringing", I would switch from the default of hearing aids to the speaker (on phone or on car multimedia). When answered, the audio would switch back to the hearing aids (which it should not have done).

After the forced re-pairing (forget device, then re-pair it), the one test call I made did NOT switch back to the default between the "ringing" and the "answered".

Jan 31, 2018 1:23 PM in response to NoThanks123456789

I have just returned my Widex HAids to my audiologist as they were cutting out one side or another when streaming through Bluetooth on an Apple Iphone 6+. Also, when I used them in my car, my Iphone connects to the in-car audio system (FORD Sync) and when a call comes in there is the proverbial "standoff" where the car audio gets locked into the HAids so that I cannot use the radio, even though I have terminated the phone call. To clear this I have to stop, switch off the ignition then restart my car so that the Iphone can re-sync with my audio system. Obviously this is not a desirable situation in a hands free state or when you are in busy traffic.

I am wondering if anyone else is experiencing these kinds of issues?

Feb 3, 2018 6:31 AM in response to glandsb500

I am having problems which I have tied directly to the Apple Watch. Though it does not load paring, I get a loud clicking noise which stops when I turn off the watch. It is worse since the last update. Since Apple refuses to address these issues and insists on blaming the HA manufacturers, I think it may be time to pursue a class action against them based possibly on ADA.

Feb 15, 2018 7:59 AM in response to Henry_Pootel

I have a similar issue with brand new Starkey halo iq2400 hearing aids on iPhone 8 When it connects to my cars bluetooth . I have the audio routing for the MFI set to never hearing aids. As I’m driving I hear ‘surf rushing’ sound and it fades in out. Had the hearing aids replaced with same issue. Apple please give the hearing challenged a break and fix the bloody iOS!!

Mar 9, 2018 10:33 AM in response to Henry_Pootel

I have the iPhone X and I have also noticed this issue.


Mostly affects incoming calls where it fails to decide what audio to use, dropping in and out etc, can take 10-20 secs to stabilise. Makes no difference whether you change the Audio Routing options either.


This makes the purpose of the aids super limited. I don't notice any issues with Media Audio though, and hardly ever a problem with outgoing calls too. Although once or twice it has disconnected mid call,


Tried on other iPhone, (6S) and this is the same. Media Audio works fine on my iPad Pro too.


I have Resound Linx2 aids. Contacted my audiologist to see if they are aware and whether Resound have released a firmware update. But, I've been researching online, and aside of a Starkey Halo fix, it seems that many of us are getting nothing but grief from Apple in terms of who is to blame.


It WORKED pre iOS 11, so surely it cannot be that hard to put right. In truth, my iPhone X is a pile of trash. Slow and unresponsive at times. Notifications screen is a mess and don't display properly. Why do they insist on breaking their OS? May have to consider Android if they don't sort it! :-(

Mar 12, 2018 8:58 AM in response to Henry_Pootel

I have this issue with Beltone First 17. Just as others have expressed, Bluetooth pops, cracks, drops, fails to connect, takes forever to connect, etc. Apple has changed my new iPhone 8 for another iPhone 8 and exactly the same is happening. I did the hard reset by iTunes twice and the problems continue. Apple and iPhone are no longer an option for future use. PLEASE, fix it Apple.

Several with hearing aids since iOS 11 upgrade...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.