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Henry_Pootel Author

Level 1

19 points

Several with hearing aids since iOS 11 upgrade...

Since I performed the upgrade to 11, I've had several issues with my hearing aids. I've used them with my iPhone for several years now so am aware of how they usually behave, etc.

First, one side will often cut out and go silent. Then it will reconnect. It makes listening to audio rather difficult as it cuts in and out.

Second, multiple times in a day, I will suddenly start hearing a rushing sound like surf that fades in and out, then cuts in and out to silence after several seconds. It is in both channels, and I am able to reproduce it by simply toggling Bluetooth off then back on again. I have a hunch that each time I hear it, it's because my hearing aids have lost and regained the connection to the phone.

Is anyone else having issues after the 11 upgrade?

iPhone 7 Plus, iOS 11

Posted on Sep 25, 2017 10:51 AM

Top-ranking reply

kjfaris

Level 1

9 points

Posted on Sep 29, 2017 2:55 PM

Having a similar problem, difficulty pairing and then when it indicates everything is paired only receive audio in one ear. Also on my iphone 8+ it will crash the TruLink program and switch back to phone, disconnecting the hearing aids.

I have had to use the "Forget this Device" several times to get the previously paired aids to pair again. In addition I use to be able to switch from one device to another simply by turning off the BT on one and turning it on, on the other. This is no longer the case. I must "Forget the device and re-pair and hope both work or do it again. Or the settings will say that both are connected but they are not.

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35 replies

Jan 22, 2018 6:43 AM in response to Kerryrk

I have the same problem. This started with iOS 11. Apple caused this problem in their iOS upgrade - iit is not Resound’s problem. Apple, please do the right thing and fix this!

Mar 9, 2018 1:02 PM in response to pbarnfield

Hi, you happened to mention that you found something for the Starkey Halo’s. Would you please elaborate since I have Starkey Halo’s - thx

Mar 9, 2018 4:33 PM in response to ladfromchardon

Someone else posted earlier that they had their Halo firmware updated and it seems to have fixed the issue. How accurate this is I don't know.

Mar 11, 2018 2:19 PM in response to ladfromchardon

Starlet has a firmware upgrade.

Sent from my iPhone 7+

Mar 13, 2018 3:34 PM in response to Henry_Pootel

My audi is prepared to try latest firmware on my Resound Linx2. Lets see if there's an improvement.... :/

Several with hearing aids since iOS 11 upgrade...