Iphone 8 voice quality issue

Hi,

I got the Iphone 8 on 20th Sept 2017. Transferred data and all settings from my Iphone6s. Took few hours. Started using the phone since then have mainly two issues which are bugging me.


1- True Tone on Iphone 8 gives orangy pictures and the same picture on Iphone 6s looks more brighter and 'whiter'. Turning the True tone helps but again Iphone 6s shows the picture slightly brighter and better than Iphone 8.


2- Voice quality of Iphone 8 seems hollow and not clear as compared to 6s. I have tried the same network on both phones. Have tried different SIMs too. Iphone 8 is louder but the voice quality seems suppressed or 'voice coming from well'. It is not bad, but I can tell the difference. if it was at least same as 6s, then OK, but it seems slightly worse off.


If any one has experience of the above or have any suggestions that would be helpful. Else the phone is getting back for refund. I don't see much difference from 6s to 8 (for the usage I do).


Many Thanks.

iPhone 8, iOS 11

Posted on Sep 25, 2017 2:43 PM

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Question marked as Top-ranking reply

Posted on Aug 29, 2018 10:00 PM

Have finally solved the voice quality issue on my 8 plus. A tech at Consumer Cellular found the solution. Go to Settings, General, Accessibility, then under hearing, turn off Phone Noise Cancellation.
The other thing that also improves the quality is to turn on Speaker

83 replies

Feb 15, 2018 8:12 PM in response to jamal1974

I bought 8+ and it has a muffled voice. People in the other end constantly ask me to speak louder or complain that they can’t hear me. They say that it seems I am calling them sitting in a tunnel. Some people on the other end said that I was “breaking up” and sounded like I was underwater. Turning the speaker phone helps a bit but the voice quality still suffers.

Some suggested it may be because of Freedom Mobile Network issues. I switched to Fido but the problem persists.
This phone was bought from local Apple store back in October, 2017.

Can any body suggest a solution? I read on Google that many other users are having the same issue with their iPhone 8s.

Feb 19, 2018 6:00 PM in response to jamal1974

I have no idea and I think Apple is the same. A friend has torn his i8 apart to compare parts and pieces to a old i6 he owns. To this point he says: the i6 is built better. His views are, Apple thought everyone would flock to the iPhone X and the i8 would be left hanging on display shelves as a light mover. (or) Marketing made a judgement call on the phones before mass production so, the i8 was down graded. (or) Now the manufacture in China knew before anyone Apple mite bring back production to the USA, quality may stink for that reason also. As owners of iPhones we now own a generation of iPhones that has let us down. Too many phones have been sold to physically fix now, software upgrade ?? maybe. Your choice as a consumer is your choice. I'm hoping Apple does something, anything at this point. I'm also seeing things on the street, TV news people now using Samsung that once used Apple. Steve is rolling over in his grave!

Mar 17, 2018 4:38 PM in response to jamal1974

AND! why do I have to do all this bloody tricked out messing around with my new phone to have good voice quality? Where's the factory? Where's customer support? But I can tell ya, Apple is expecting us, the owners, to eat the cost of the iPhone 8 with voice problems. Just watch, here soon the next iPhone will come out, we want good voice call quality, we will be told to buy new and improved, sic! The iPhone 8 will be worthless, trade in value "O". 700+ bucks shot up the butt.................... Apple, your fast becoming the Ugo of the phone world.

Apr 28, 2018 9:18 PM in response to phonic4k

I have the same issue with my iPhone 8 and New Zealand and Australia apple support are not willing to come to the party. They have given me a replacement service phone and not a brand new phone with the same issues. It's quite likely that it was my exact phone they gave back to me minus the screen protector I put on it. Apple service is non - existent.

May 26, 2018 4:31 PM in response to jamal1974

The reason most users opt for Apple is because of their seamless operating platform and reliability.


I’ve had my iPhone 8 for 3 months and most of the calls I make/receive can’t be heard.


My carrier does not want to take responsibility and sent the phone to Apple ; Apple ran their diagnostic and sent the phone back stating there was nothing wrong.


I’m stuck with the problem.


Really disappointed with Apple , will definitely be the last Apple product I use.

Jun 25, 2018 9:47 AM in response to jojoswe

Jojoswe - I assumed this was the situation, but relieved to read that the Genius Bar confirmed the design flaw. I fixed the broken screen on my 6s and went back to that weeks ago. My new 8 went back in its box in hopes that someday Apple will fix or refund. If that doesn’t happen when the 6 is obsolete, my next phone(s) will NOT be an Apple.

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Iphone 8 voice quality issue

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