Iphone 8 Home Screen Frozen

Force Restart on iPhone 8 (steps are different from previous models):

• Quick-press the Volume Up button.
• Quick-press the Volume Down button.
• Press and hold the Side button for ten seconds, until the Apple logo appears

Regards

Giulio

Force Restart on iPhone 8 (steps are different from previous models):

• Quick-press the Volume Up button.
• Quick-press the Volume Down button.
• Press and hold the Side button for ten seconds, until the Apple logo appears

I'm facing the same problem here, and i did force my iPhone 8 to restart. But instead of the apple logo appears the emergency SOS appears, which ***** actually my iPhone 8 is frozen for like 2 days now. And i tried to do anything but still doesn't work.

Same problem here... touch screen works everywhere except home screen. two nights in a row now. Brand new iPhone 8 only 2 weeks old.

I need to reset and then the screen works again.

It’s running ios11.0.1

Please fix ASAP or I am taking it back for a new phone.

hello,

even i was facing this issue as my safari icon was greyed out as if i was touching it and unable to slide my home screen to left and right bu,t i was getting notifications from whatsapp. so what i did was to restart my phone from assitive touch. Even with the new IOS 11.0.1 update the issue was not resolved. Can i know if your issue was resolved with the hard reset and is it advisible to hard reset as the phone is just two days old?

Having the same issue here, just that mine was the phone call icon greyed out. Received my phone on 6 oct and this issue been happening since 9 oct, nothing can be done other than force shut down. It’s IPhone 8 plus, iOS 11.0(15A372). Please help to resolve this issue.

to Haydenlee0525 - to plumbgray

Please don't add anything not related to this thread.

Open a new thread (with a new title), so that people can follow your new arguments, and reply to your questions if possible.

I'm sure you understand my suggestion (even if my english is very poor).

Thanks and regards

Giulio

All...I have all of the problems with my 8plus as described above. I have received two new phones and have the same issues. Only gets fixed when I hard restart; apple has told me that it's probably a third party app and they need to update. Let's all try to stay on top of this with Apple as I think the amount of money we spend, they should be able to resolve this issue for us .

> Please don't add anything not related to this thread

Horse feathers. The title is correct The iPhone Home Screen is continuing to freeze. Just had the same problem on IOS 11.0.3 on iPhone 8s with a Highlighted Mail icon. And it took about 5-10 tries of the reset procedure before the phone would recognize that (and yes, longer than 10 seconds).

My 6s has done this a few times since the update, so my guess is a software issue. I’ve had to wait until the battery dies and restart it, as my volume button and home button work, but pressing them together just brings up Siri

It happened again today and I called apple and they were not really helpful just gave generic instructions. The guy said as long as the phone is working now he doesnt need to do anything. This is just sloppy support from apple.

Keep calling and ask for an escalation senior advisor!!! Or customer relations!!! We as Apple consumers must let Apple know about how unhappy we are with the product they have out !!! We pay too much money and lately their seems to be more and more issues !!!! I’ve been having the same issues and now I’m speaking with the higher ups !! But we all need to call about this !!! Steve Jobs would be ashamed of some of the issues that are now starting to happen with Apple !! I’ve been a big fan for a long time , now it seems they are getting sloppy and greedy

I’ve had the same problem for weeks with my iPhone 8, sure force restart would fix it for a time but it would happen again and again. Eventually I wiped it and started it as a new phone which I thought fixed it but it didn’t so i wiped it and restored from a cloud backup and still didn’t fix it. Eventually this past weekend I took it into a Genius Bar appointments and they replaced the phone under Apple care citing that it wasn’t an OS issue but hardware issue because while the screen was frozen the home button still would do things. That said here I am with my newly replaced iPhone 8 that’s two days old and it just happend again so I don’t think this is going away, I suspect it’s a hardware bug in the screens themselves.

I have been on the phone with Apple support and actually upper management with this one !!! They have acknowledged that this is a issue with iOS 11 and the engineers are working on this . They could not give me an answer as to when this issue would be worked out but said that they are working on it . I suggest that everyone who reads this really stay on Apple about this and let them know how unhappy we are as loyal customers . I also let them know I want to be reimbursed for my time because I bought a product that was about $1,000 and it’s still not working after a month and 2 iPhone exchanges. I don’t care what it is , I think as customers paying the amount of money we have now and in the past are entitled for some compensation. So please everyone with this issue call in and ask for a custom care rep and insist on this being taking care of

This does not work for my phone. All I get is the phone turning dark. aside from the volume quick up down, and holding power button for 10 seconds (which will NOT give me the apple logo), is there any way to force restart the phone? I have also plugged the phone into iTunes and run a backup, but I cannot restore or factory reset the phone because I cannot get into the phone to turn off the find my phone option. This is by far the worse iPhone I have ever owned (8Plus), horrible software, jams daily, but this time it's been 13 hours and the phone is unusable. Nothing works except emergency 911, siri and the home button.