Iphone 8 Home Screen Frozen

I woke up this morning to a frozen home screen on my iPhone 8 64 gb. The alarm went off like normal, and I could remove notifications from my lock screen, as well as swipe into the camera.


However when I unlocked my phone, I could not click on any of the app icons, with the mail icon greyed out like I had clicked it. I could open the control center, which worked like normal except that it wouldn't let me into the calculator or camera apps. I cannot swipe left to the notifications or right to the 2nd page


I tried force restarting, which didn't restart the phone. I held the down volume and power button for over a minute.


What can I do? Withforce restart not working do I have to wait for the battery to drain and then recharge?

iPhone 8, iOS 11

Posted on Sep 26, 2017 3:58 AM

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Question marked as Top-ranking reply

Posted on Sep 26, 2017 4:03 AM

Force Restart on iPhone 8 (steps are different from previous models):

  • Quick-press the Volume Up button.
  • Quick-press the Volume Down button.
  • Press and hold the Side button for ten seconds, until the Apple logo appears

Regards

Giulio

60 replies

Oct 18, 2017 9:55 AM in response to sneakyjohn

All...I have all of the problems with my 8plus as described above. I have received two new phones and have the same issues. Only gets fixed when I hard restart; apple has told me that it's probably a third party app and they need to update. Let's all try to stay on top of this with Apple as I think the amount of money we spend, they should be able to resolve this issue for us .

Oct 23, 2017 5:01 AM in response to robotmr

Keep calling and ask for an escalation senior advisor!!! Or customer relations!!! We as Apple consumers must let Apple know about how unhappy we are with the product they have out !!! We pay too much money and lately their seems to be more and more issues !!!! I’ve been having the same issues and now I’m speaking with the higher ups !! But we all need to call about this !!! Steve Jobs would be ashamed of some of the issues that are now starting to happen with Apple !! I’ve been a big fan for a long time , now it seems they are getting sloppy and greedy

Nov 17, 2017 2:38 AM in response to sneakyjohn

okay so today is the 17th of November and i updated my phone to the 11.1.2 and i woke up to use my phone and all sudden it froze with my message greyed out and i didn't know what to do either luckily i found this and I'm not the only one having problem what do we do about this and do i take my phone into apple and tell them about this problem??

so what do i do anyone have advice for me

Nov 30, 2017 11:45 AM in response to sneakyjohn

I am having the issue as well. Iphone 7 iOS 11.1.2. Mine seemed to start with the iOS 11.1.2 update. Thanks for the reboot process, it worked. But we still need to get this resolved, I can't keep having to reboot my phone. Apple needs a fix ASAP!!!

Oh also love how you have to Two authenticate with your phone to log into this support thread, lol, so if my phone doesn't work how am I supposed to do this. LOL.

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Iphone 8 Home Screen Frozen

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