Iphone 8 Home Screen Frozen

These are the instructions to force restart your device (extracted from Apple support guide 1st paragraph):

If your screen is black or frozen

If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:

On an iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo.

But if you can't do a forced restart on your device, then I suggest that you contact your nearest Apple Store or AASP, and have your iPhone checked.

Regards

Giulio

I have not read the whole thread in this but the force restart is difficult for the 8plus. Press the up volume once then press the down volume volume right after then press and hold the power button until the Apple logo comes on . Google force restart instructions for iPhone 8plus as I’m sure you just hold down the power after pressing up volume once then down volume once . Try again if it doesn’t work the first time as I did and it fixed my frozen screen .

One time no had to goto find my iPhone from another computer , log into this option and select erase iPhone . It worked for me but make sure you have backups. After I erased, I had to do the whole setup again as it was a new phone . Make sure you’re on another device so you can authorize since your signed into iCloud . Again this worked for me and I’m not an expert . I have been on the phone with senior customer relations they have been advices by the engineers that they now are aware of the freezing issue and will come out with a update this . They could not give me a timeline to the fix and I stated they need to issue some sort of compensation or credit for this big issue with the phones .

Doing it this way actually finally worked. Pressing the up volume button ONCE, then the down volume button ONCE, then holding the power button until the apple logo appeared. Doing it the Apple support way of pressing the volume up repeatedly, and the volume down repeatedly then holding the power button would not work.

Thank you very much! So frustrating, and I would add that the instagram notifications are what is freezing my new 8plus, so beware of that app.

I am also having the same issue. I tried all the new hard-reset instructions for over 2 hours, nothing seemed to work...then finally it reset.... I sure hope this isn't going to be an ongoing problem??

After 13 hours, the ONLY thing that force restarted my 8plus was to press the UP Volume button ONCE then press the volume DOWN button ONCE then hold the power button (not home button) for about 10 to 15 seconds. Then and only then did I get the Apple Logo & my phone finally rebooted. Doing it Apple’s way, with pushing volume up several times and volume down several times then the power button yielded NO RESULTS, the phone would NOT restart with that method.

Of note, all the times my new 8 plus jammed, occured right after a notification from an app. Usually instagram. I have now turned off notifications so none show on the home screen or lock screen. I also turned off background App refresh for all apps.

This is definitely a ios 11 issue and for me started right after the 11.3 update.

Hope this helps!

All

Apple just released an update 11.1 that is supppose to fix this issue. After this download and update, if this does not fix our issues, we as Apple consumers must all press the issue with them. I suggest contacting your local news stations as sometimes they have investigations segments for frustrated consumers and get this out their about Apple. We have paid too much money for this to be happing, and hopefully Apple will refund or issue new type of phone such as X if this update does not fix issue

Hello.

I'm having the same problem but nothing at all works, i can not hard reset or restore as i need to turn off find my iphone and i can't turn it off as my phone frozen, pretty much a waste of money.

Was going to take it into apple and see what they say ?

Press up once press down once and then hold power on button until Apple logo . If not , take to Genius Bar so they can erase settings . I signed onto my find my iPhone or my Apple ID account and I erased my iPhone from there on my computer I then reinstalled the backup . You can try that , but longer process. That’s what I did when I didn’t know how to hard restart the iPhone 8 and it worked also for me

okay so today is the 17th of November and i updated my phone to the 11.1.2 and i woke up to use my phone and all sudden it froze with my message greyed out and i didn't know what to do either luckily i found this and I'm not the only one having problem what do we do about this and do i take my phone into apple and tell them about this problem??

so what do i do anyone have advice for me

For the iPhone 8plus you have to try to do a hard restart. Do the following...

Press the volume up button once then press the volume down button once then right after press and hold the power button down until you see the Apple logo. This should work and you should take back to store and report issue or call Apple supp

Actually my father has fixed my phone problem which one of the steps was missing is, you are suppose to

make sure it is charging at the same time. Because that is what my dad did and from Apple support when

he calls how to fix it is doing a hard reset, by pressing down the volume up increases volume, and volume down quickly. When you done that then press down onto the wake and sleep button. Make sure to do this while charging and it works perfectly.

And I comprehend the person did not mention or added for those who had the same issue like I had with a frozen screen. You are suppose to do this while charging truthfully.

I am having the issue as well. Iphone 7 iOS 11.1.2. Mine seemed to start with the iOS 11.1.2 update. Thanks for the reboot process, it worked. But we still need to get this resolved, I can't keep having to reboot my phone. Apple needs a fix ASAP!!!

Oh also love how you have to Two authenticate with your phone to log into this support thread, lol, so if my phone doesn't work how am I supposed to do this. LOL.

just happened to me. took much patience and several tries to get it to restart. finally restarted after holding the down volume and power button for probably 15 seconds. only after trying the other methods and accidentally dialing 911

Thank you, I was going to wait until the battery died. But for thee days the indicator barely moved.

Thats a good problem to have!

Yahoo sports was the offending icon, it was a Yahoo email sign on notification.

I erased their App.