High Sierra install is frozen

I’ve been running Sierra on a mid 2010 iMac - tried to upgrade to High Sierra last night. Download went fine - install seemed to be proceeding well. However when the bar was about 95% of the way across, it just stopped. Has been this way for about 10 hours now. Computer is getting pretty warm (hot). Would you just shut it down? How do I know if something is going on still? Would you shut it down and just try to restart it? Or would you first try to restart in Safe Mode?


Not sure what is going on, but not thrilled. I do have a Time Machine backup.


Thanks,

Mark

Posted on Sep 26, 2017 6:33 AM

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97 replies

Jan 9, 2018 3:22 PM in response to pr1uk

I had the same frozen problem (17 hours) as the original question. Read your replies. Did a boot into safe mode: and got a gray screen of hash lines; did another safe boot and got a dim grey screen with lesser hash lines with 3 horizontally spaced login pictures and password blocks. Did one more safe boot and got a nice login screen - except for an errant upper right corner 3 inch long hashed up line. Apparently working, except every search bar press in Chrome blinks the screen. Graphics card/screen showed no prior problems. MBP 13in early 2011 OS X 10.11.6 (Comparisons to Windows ... deleted)

Sep 26, 2017 6:40 AM in response to jbburf

Mine doesn’t even show the time remaining - just the bar. What is your plan? Continue to let it sit or reboot and cross fingers? 😁 I saw a comment from a MacWorld editor in the UK that you could type Command+L and see a log file that would indicate if it was actively doing something or nothing. I tried that but all I got was a keyboard sound and nothing else.

Oct 9, 2017 2:40 AM in response to jbburf

My problem on my 2012 MacBook Pro is even worse. Since updating from 10.12.6 the system is using almost 100% of the processor time, meaning that my user applications are at snails pace. Kernel_task is using 533% of CPU (not sure how this is mathematically possible - but hey ho this is an Apple machine, and they are never wrong).


People say ‘oh that is a faulty temperature sensor and you need a new motherboard’ (for £500? - yeah right).


However, I have a bootable copy of 10.12.6 on my external HDD and if I start up from that everything works fine. System processor usage between 5 and 10% until I start software.


So, why is my motherboard/sensor faulty on 10.13.0 but not on 10.12.6?


I could live with booting from the external drive permanently if it wasn’t for the bind of having to transfer bookmarks, iTunes libraries, etc., but why should I have to?

Oct 15, 2017 12:58 PM in response to Benny B

Well, Duh!!


Do you really think we would go to the trouble of asking a question here, if we had not tried all the blatantly obvious solutions?


My theory is that when anything goes wrong with an update Apple have pre-programmed a throttling process into the startup in order to get the user to take the computer to an Apple Store to pay vast amounts of money for a "repair" which is basically not necessary.


I say this because I have SSD Fan Control installed on the 10.12.6 boot copy, and when I start from this, the fans go to 6300 rpm almost immediately after the horizontal startup progress bar appears on the screen. All they have done is set a sensor to register 128C and Bingo!! pretend the motherboard needs replacing; but 2/3rds of the way across, the progress bar SSD Fan Control kicks in and the fans reduce to 2000rpm which is the value I have set them to.


Unfortunately, when you install 10.13.0 it automatically renders much Apple software to be incompatible with 10.12.6.


I'm afraid this is corporate arrogance beyond belief. Imagine buying a car, and if you drove above the speed limit for a few minutes or disconnected the car battery, the engine was throttled back to a maximum of 25mph until you took it to a garage for an expensive repair.

Nov 13, 2017 9:16 PM in response to Benny B

Never mind Benny. It started moving finally. I guess I was too impatient. For 10 to 15 minutes after I logged in, the progress bar didn't make a move. I thought it was still frozen. Then I noticed a message "....14 minutes remaining...." and counting down. It eventually did complete the installation. But then, I think it should display some kind of message right after I restarted and logged in, just to show us that it is working again. I almost restarted again after waiting 10 minutes and saw no response. Anyway, it is working now. Thank you very much.

Nov 15, 2017 2:55 AM in response to ATHiker95

I have tried 3 times now but I think as a Beta tester the problem as been one of the Beta updates or so I read online. Tried again last night left it for 14 hours then I unplugged and left it for a minute replugged then left it to see if would resume. NOTHING a total time of 17 hours wasted it starts to load then just freezes before the end I have managed to get my restore to work and will give up trying to update, this is rubbish apple

Nov 15, 2017 3:04 AM in response to crazyh0rse

"Unfortunately, when you install 10.13.0 it automatically renders much Apple software to be incompatible with 10.12.6"


You seems to be right as a Beta tester I am running 10.12.6 and after three attempts the new software just freezes even after being left for hours, last attempt 17 hours !


So I now take it current Beta testers with 10.12.6 cannot upgrade to the new software, well thank you apple for that no more updates RUBBISH

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High Sierra install is frozen

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