High Sierra install is frozen

I’ve been running Sierra on a mid 2010 iMac - tried to upgrade to High Sierra last night. Download went fine - install seemed to be proceeding well. However when the bar was about 95% of the way across, it just stopped. Has been this way for about 10 hours now. Computer is getting pretty warm (hot). Would you just shut it down? How do I know if something is going on still? Would you shut it down and just try to restart it? Or would you first try to restart in Safe Mode?


Not sure what is going on, but not thrilled. I do have a Time Machine backup.


Thanks,

Mark

Posted on Sep 26, 2017 6:33 AM

Reply
97 replies

Nov 23, 2017 7:20 AM in response to ATHiker95

After install froze, I tried to reboot both in and out of safe mode. When I get to the log in window, I enter my password and some ”command” message appears on the left upper corner immediately followed by a blank screen and then “your computer restarted because of a problem. . . . wait or press any key to continue” in several languages and it returns back to the log in window with the same results each time. Anyone can help, please?

Jan 2, 2018 3:21 AM in response to Mark23

Myself I tried everything including hard reset and nothing worked the update froze and completely screwed up my iMac for days and even made it hard to restore. I will not trust another upgrade until Apple say it's all sorted and the upgrade will now install on all their products including ones with a normal hard drive and running 10.12.6. Have read nothing from Apple so assume the issue is harder to fix then they thought.

Jan 2, 2018 3:45 AM in response to Captain Brillo

Apple is no longer a company to trust.


Terrible thing to say but when I saw the new upgrade I thought great clicked on install and ended up losing my iMac for two days and even had a lot of problems getting it to restore the backup. I would want a statement from Apple to say that High Sierra is now safe to install before I try again. Even then I would wait until I could if it went wrong again lose my iMac for a day or two.

Jan 3, 2018 9:23 AM in response to mrsurefire

My OS 10.12.6

8 Memory

loads of space on hard drive (normal hard drive 500GB SATA Disk)

iMac mid 2010


But last time if froze and screwed up my iMac I restored and tried again this time it hung for hours again tried everything including hard reboot and unplugging and plugging in again leaving it for hours it still hung and getting the restore screen was a real pain.

So as the update been fixed to work I have read nothing to say it will now work on my spec iMac

Jan 4, 2018 2:40 AM in response to Captain Brillo

I am only back up and running after managing to restore back to 10.12.6 as for the upgrade I have not seen a reason why the upgrade completely screwed up my iMac in the first place. Unless Apple say hey the upgrade now works on any working model even ones with an inbuilt Sata hard drive and running 10.12.6 I will not chance trying to upgrade again. Always run the latest version but this time I am scared of losing my machine again and it really took a long time to get the restore screen up no idea why it must have been a real screw up on the update. If you have a backup machine and can afford to screw up your one again try 10.13.3 and lets us know how you get on.

Good luck

Feb 4, 2018 12:50 AM in response to pr1uk

Well any news from Apple as anyone successfully installed High Sierra on an iMac mid 2010 with a normal beta hard drive and running 10.12.6 yet. I tried twice each time it not only froze it was very hard to restore losing my trusted iMac for a couple of days. Still not seen anything from Apple to say the latest upgrade will install faultlessly on my iMac yet so I take it they have not resolved this issue as yet. Hate Windows but Microsoft must be laughing their heads off I know my mate does when he brings his Windows laptop over and says at least I can upgrade :-)


Peter

Feb 6, 2018 7:04 PM in response to pr1uk

Well any news from Apple as anyone successfully installed High Sierra on an iMac mid 2010 with a normal beta hard drive and running 10.12.6 yet. I tried twice each time it not only froze it was very hard to restore losing my trusted iMac for a couple of days. Still not seen anything from Apple to say the latest upgrade will install faultlessly on my iMac yet so I take it they have not resolved this issue as yet. Hate Windows but Microsoft must be laughing their heads off I know my mate does when he brings his Windows laptop over and says at least I can upgrade :-)


Peter

Feb 9, 2018 12:22 AM in response to pr1uk

Apologies in advance - I'm not super tech savvy. I started the High Sierra download today and hit the same problem. Frozen progress bar. Couldn't start in safe or recovery mode. Manually shut MacbookPro down and restarted about 3 times. On the 4th start up, it returned me to the Sierra install page, asking me to pick my language before continuing. I noticed the little Apple logo on the top left, clicked on it, then clicked on "start up disk". I then clicked on the hard drive icon, clicked OK, and was brought back to my old desk top! I was over the moon to see the familiar snow capped mountain range. The internet is running slow but that might be neither here nor there.


So my questions are: what happened to the High Sierra install? Is it still in progress? Will it begin again the next time I turn my laptop on? Is there something I can do to ensure it doesn't install? Am I back to full usage of my former OS?


Any help much appreciated

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High Sierra install is frozen

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