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zerobrand Author

Level 1

37 points

Apple TV 4k laggy

I brought my new Apple TV 4k last Friday on launch day, ever since I had weird lag issues with the controls, it happens in the home screen, settings, apps and even when scrolling the timeline in a movie or tv show, sometimes it can even "freeze" for 2-3 seconds before responding, it doesn't happen every time but it does happen often enough to notice it fairly easily. But beside that, to problem playing any apps or media, the all work fine, it only looks to be a problem with the remote. I tried a factory restore and it did not help.

Posted on Sep 26, 2017 7:05 AM

Top-ranking reply

leofrombrooklyn

Level 1

19 points

Posted on Sep 26, 2017 8:26 AM

Having the same issue. Also bought the ATV4k on Day 1, and the problem started immediately. Seems to work fine for a few minutes at a time, and then navigation lags and slows to near freezing. It makes navigation very difficult. I have this problem mostly on the home screen, but it also happens inside apps like Netflix, YouTube, NBC Sports, CBS, etc. Feels like what happens on a computer when the memory is full or when the CPU is throttled or overloaded.

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50 replies

ronnie19

Level 1

9 points

Oct 20, 2017 7:49 PM in response to rdrobins

I have same tv and its been connected to the ARC socket from day 1. It shouldnt make an improvement....

Oct 20, 2017 7:52 PM in response to rdrobins

rdrobins, yup. Good call. I think that did it for me. Had to switch to the HDMI/ARC input on my Sony XBR65X930D. Seems to be working fine now. Thanks so much for the comment.

Nov 1, 2017 9:55 AM in response to zerobrand

I have the same problem 😟

Nov 15, 2017 11:21 PM in response to zerobrand

I am also having this issue. Apple has replaced the remote and box. It is still happening though. I had 4th gen in the same spot and never had an issue.

I hope they can resolve the lag issue soon.

tax123

Level 1

4 points

Dec 8, 2017 6:58 AM in response to zerobrand

here also since day one - the issue appears mostly after intense use of the trackpad. switching cables also dind´t help. not the quality expected from apple.

Dec 8, 2017 7:12 AM in response to tax123

Just go to settings and turn off HDR in the 4K settings. That will sort it immediately.

I do not know why Apple won't fix it. This is a software issue not hardware

Dec 24, 2017 5:45 PM in response to rdrobins

For LG Users try hdmi output 2. Thank you to poster who figured this out!!!! You made my night and saved Christmas Eve!

Dec 25, 2017 2:54 AM in response to bamrobinson

I have an LG TV.

So by just changing the input to HDMI 2 that solves it?

Dec 25, 2017 6:45 AM in response to Sparkoids

No, after an hour the problem came back. Frustrated again.

Dec 25, 2017 7:14 AM in response to bamrobinson

Switch the HDR off - that works. Apple need to get this issue sorted...

pete480

Level 1

8 points

Dec 25, 2017 2:28 PM in response to zerobrand

I had this same issue until I updated to the latest tvOS. It now seems to be working fine.

Dec 26, 2017 12:51 AM in response to tax123

I have a high speed HDMI cable but it made no difference. It must be a software isdu

tax123

Level 1

4 points

Dec 26, 2017 12:53 AM in response to Sparkoids

I guess so - the call center support had no clue the last weeks (usual software reset, cable, ...)

Dec 26, 2017 8:01 PM in response to tax123

The Ultra High Speed Belkin Cable did not fix this issue for me.

tax123

Level 1

4 points

Dec 27, 2017 5:10 AM in response to Steve Waite

thank you - i was also wondering but I called apple support and they had no more info. they should escalate it to engineering.

Apple TV 4k laggy