Apple TV 4k laggy

I brought my new Apple TV 4k last Friday on launch day, ever since I had weird lag issues with the controls, it happens in the home screen, settings, apps and even when scrolling the timeline in a movie or tv show, sometimes it can even "freeze" for 2-3 seconds before responding, it doesn't happen every time but it does happen often enough to notice it fairly easily. But beside that, to problem playing any apps or media, the all work fine, it only looks to be a problem with the remote. I tried a factory restore and it did not help.

Posted on Sep 26, 2017 7:05 AM

Top-ranking reply

Andypeppa

Level 1

32 points

Posted on Sep 26, 2017 8:27 AM

I had this same experience; See the following thread for how I mitigated it: Apple TV 4K bluetooth range diminished

Bottom line; The Bluetooth functionality of the new remote seems to be more susceptible to interference from other WiFi/BT devices in the vicinity. My answer was to turn off BT on my AVR which is right next to the ATV.

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50 replies

tax123

Level 1

4 points

Dec 27, 2017 5:10 AM in response to Steve Waite

thank you - i was also wondering but I called apple support and they had no more info. they should escalate it to engineering.

Oct 30, 2017 7:13 PM in response to zerobrand

I too have this problem, I bought mine on the first day. There were a few problems with home sharing and remote. This kinda reminds me of the old funny video I seen once...it was a satire ad...it said 'iPod........now run by Windows'.....and it kinda acted like this Apple TV 4K does. Just a thought. Sorry.

zeroio

Level 1

4 points

Jan 31, 2018 3:23 AM in response to pete480

I have a 2017 LGTV 4k TV and have this lag with AppleTV 4k since day 1. A few weeks ago I replaced the HDMI cable with the Belkin from the Apple Store... the lag seemed to go away for a few weeks but now it is definitely back and just as worse as day 1.

The only difference in my setup is that I added a second HDMI cable for an old DVD player.

I’ve tried all sorts of settings, and changing AppleTV to 1080p gets it close to lag free. Good for the occasional laggy game but terrible for movies.

I’ll try moving things around and disconnecting things, maybe the foil will help 😕

Qlaz

Level 1

4 points

Apr 12, 2018 3:34 AM in response to zerobrand

After 2 weeks of contact with Apple support, their engineers admitted to some infrequent issues when not using a shielded HDMI cable. They recommended the Belkin they sell.

A quick google finds quite a lot of forum threads that discuss the “remote lag” issue and that the Belkin cable solves this, but I haven’t seen anyone answering why it works. Shielding is a reasonable answer.

I asked the support personnel to request that this issue is logged in their problem solving guide, and also communicated as a recommendation to customers as well as retailers - who sometimes bundle cables with the ATV 4K. He said he would take this up with his managers. He maintained that the problem was infrequent.

ronnie19

Level 1

9 points

Jan 21, 2018 12:12 AM in response to ronnie19

fixed problem with buying Belkin 4k HDMI cable fro Apple Store

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Apple TV 4k laggy