Apple TV 4k laggy

Guys, report this problem here so Apple is aware:

https://www.apple.com/feedback/appletv.html

Switch the HDR off - that works. Apple need to get this issue sorted...

I had the same problems and also replaced the HDMI-cable by one which claims it is tripple shielded. But actually this solved it, nor more lag!

Having the same issue. Received my AVT4 on 9/22, have spoken to Apple support three times, and have tried a number of things:

- Multiple restarts

- Reset (factory reset)

- Paired the remote from my ATV4 (rather than using the new ATV4K remote)

- Tried the iOS app Apple TV Remote

- Adjusted every possible video and audio adjustment.

- Restarted both TV (LG OLED55E7) and ATV4K

- Unplugged power from my nearby Apple Airport Extreme (in case of interference)

- tried remote closer (1-2')

None of the above provided any type of lasting fix. Feels like the ATV4K is busy processing other activities, as the icons begin to move, but can't jump to the next icon on the home screen, then suddenly jump multiple icons (buffering the commands). Using latest standard, high quality, 1' HDMI cable.

My ATV4 was located in the same position for over a year with rarely any lag. The ATV4 works fine with this TV/location, but NOT the ATV4K.

Help.....

I’ve figured out the best temporary solution I could come up with. I was getting pretty fed up with the lagging and constant freezing of the remote. So, I took some aluminum foil and created a barrier between my AirPort, my Apple TV, and my smart tv. The smart tv has who knows how many signals flying out of it and this is the only solution that worked 90% of the time. Obviously this is not a permanent solution, but it is saving me from the headache most of the time I just want to go watch my tv show. Soon I'll have to wrap all my devices in aluminum in order to get anything to work...

Yup, same problem here. ATV4K bought day one. 65" LG C7 OLED. Latest tvOS etc. etc.

The remote and the interface get laggy

Problem gets worse and worse

Restart ATV

After restart, ATV takes quite a while to reconnect to the remote

The problem goes away for a minute or ten, but then starts to come back

I'm restarting at least once a day. Super frustrating. The product really feels like it's in early beta and I resent being a tester for products I pay full retail price for.

Apple has always been hesitant to publicly admit when their products have problems. Especially so with products they just consider 'hobbies'. They are, however, very good if enough people complain that they have to publicly admit there's a problem, and then they will scurry behind the scenes to come up with a fix. I encourage anyone having this problem to be a squeaky wheel here... Feedback - Apple TV - Apple and hopefully our voices will be heard.

For LG Users try hdmi output 2. Thank you to poster who figured this out!!!! You made my night and saved Christmas Eve!

I can now say mine is working 100% after getting a better cable.

Having the same issue. Also bought the ATV4k on Day 1, and the problem started immediately. Seems to work fine for a few minutes at a time, and then navigation lags and slows to near freezing. It makes navigation very difficult. I have this problem mostly on the home screen, but it also happens inside apps like Netflix, YouTube, NBC Sports, CBS, etc. Feels like what happens on a computer when the memory is full or when the CPU is throttled or overloaded.

Yes, it's Terrible, I have the same issue. It lags at 4K and then works fine at 1080P making me believe that the hardware is NOT good enough for 4K. At 4K, the remote responds after 4-5 seconds lag and sometimes does not even move which keeps confusing the user experience.

Can't believe Apple missed this during testing for a product that costs three times more than it's competition.

still the issue - also when working in 4K SDR 4:2:0 😟

We will see... The next days I´ll try a new Ultra High Speed Belkin Cable, but I´m really sceptic, that this fixes the issues. Feels more like a Buffer Overrun/Bluetooth Connection Issue, but a better shielded cable could help.

rdrobins, yup. Good call. I think that did it for me. Had to switch to the HDMI/ARC input on my Sony XBR65X930D. Seems to be working fine now. Thanks so much for the comment.

I am having the same lag, freeze and jumpiness issues with the Apple 4k. I had replaced a Apple TV (3rd Gen) with the newer 4K. The old unit worked just fine. It is located in a equipment rack on another floor and was connected with a two IR relay. The new unit transmits a great quality picture but the remote makes using the device more than problematic. I tried restarts and resets with no luck. Hopefully there will be a software fix soon.

I am having the same issues. Thought I was going crazy, but the remote is worthless on the 4k apple tv. Have noticed decreased performance in apps as well. Very disappointed and hoping just shoddy software that can be updated.

hmmmm.....good info. So we need to spend more money now because Apple TV 4K works only with the expensive Apple / Belkin HDMI cable and not other HDMI cables? Well Apple should offer it free with every Apple TV if this is really the case!