Iphone 8 plus wireless charging problem

I have an Iphone 8 plus on IOS 11.0.1 now Whenever my phone get full charged on wireless charging, it always showed recharging indicator and beep sound (that seems like disconnect and reconnect). This only happen when my phone fully charged. I have tested out in 3 pads and get same result (doesn’t happen on my galaxy s8 - i use samsung, and nokia original qi wireless charging pad) . Any solution for this?

iPhone 8 Plus, iOS 11

Posted on Sep 26, 2017 4:09 PM

Reply
82 replies

Oct 3, 2017 1:51 PM in response to HKfoo

I am having the same issue.


I have several different Qi-certified chargers that work flawlessly with other Android devices, but this iPhone 8 Plus works in some weird way. Depending on the wireless chargers' features, "charging" indicator is always on even though it's 100% fully charged (None of the Android phones I have does that).


Or if the wireless charger has a feature such as "breathing LED" while charging, the LED is always on while it's supposed to stop when fully charged.


Or for some chargers, iPhone keeps turning its screen on and off endlessly once it's fully charged.


I recently replaced the unit and testing out the new one. Before returning it, I have tried everything: factory reset (from both on the phone itself and through iTunes), removing case, DFU restore, and trying higher Watts charger. Nothing worked. All the Qi chargers are Qi-certified and I want to emphasize that they all have been working perfectly fine for other phones.


It's going to take a few days to test it out, and I will have you updated. Even Genius Bar guys had no idea even though I showed them the recorded video of the symptom. I am going to try one of the two chargers Apple suggested to use, but if it works, while other chargers don't, it would mean that iPhone 8/Plus is not really Qi-certified - full return for me if that's the case.


I really hope it's just a software issue and Apple updates it along with 7.5 watts charge support.


I don't think not many people actually tried wireless charging with their iPhone 8/Plus yet, and that's why this issue is not well-known yet. If anyone reading this has iPhone 8/Plus working perfectly fine with third-party Qi-charger (not one of the two Belkin and mophie ones), please let us know which product it is.

Oct 6, 2017 8:14 AM in response to TTd_Apple

I have been having problems with my iPhone 8 charging on 3 different Qi certified charging pads (one of them is the mophie through Apple) ever since the first day I received it. The Qi charging pads work fine with other phones that are Qi enabled, so that's not the issue. My iPhone 8 charged fine for a few hours after I received it. I tested it right away. After I used it and tried to charge it again, the battery indicator would turn green with the lighting sign to show it's charging. I checked back after 4-5 hours and it had it charged at all. The battery was at 75% and didn't change. I spent over a week on this problem. I tried 3 different Qi certified pads and all of them have the same results. Sometimes, it will charge one or two percent then stop. Sometimes, it will charge some of the way but not to 100% even after 24 hours. Sometimes, it won't charge at all. It is not consistent or reliable.

I have tried doing soft reset, factory reset and even exchanged to a new phone. Both iPhone 8's have behaved the same way. This has been disappointing and frustrating.

I talked to Apple support center for hours and their tech guys didn't know what was wrong or how to fix it either. They suggested I get exchange it for a new phone, which I did. But, that didn't help either.

If anybody else has had similar issues or other issues with wireless charging, please reply or let me know.

Thanks!

Dec 10, 2017 4:27 PM in response to damcevski

Probably because your Samsung QI charger was designed to fast charge a Samsung phone, not an iPhone. I'm afraid many so called fast chargers may not fast charge an iPhone. I own three Seneo Fast Chargers. After communicating with Seneo directly, I was informed that they will not Fast Charge an iPhone and they will be releasing in the near future Fast Chargers that will work on iPhone. This is nothing more than a compatibility issue with the multitude of QI chargers on the market and there's no way Apple can build something that will work with each one of them equally. We have to remember, Apple just released iPhone 8, 8 Plus and X. And then they opened it up to Fast Charging with iOS 11.2. But most of us are using aftermarket chargers that were in reality designed to charge Samsung phones and the companies who made these chargers didn't have access to Apple proprietary information about the new iPhones. Now we're seeing in many (not all) situations, they may only be able to charge our phones at the 5w speed.

Oct 3, 2017 6:05 PM in response to TTd_Apple

Hi, i recently using my Nokia old DT-900 from old days lumia 920

And it worked without problem although i charge it overnight but the charging rate is slow, i only use it at night


I think the problem is the room’s temperature, must be on very cool condition. if the problem exist, means that we have to go to morphie or belkin

Nov 9, 2017 9:33 AM in response to lobsterghost1

Yeah I am reading that. Also want to state this is on an iPhone X.


Some other chargers have videos on youtube where the lights change as it hits 100. I wonder if this is samsung making this a samsung only feature or if this is a software issue with the phone not communicating to the device correctly. I also dont want to burn out or overheat the device itself if it is on 100% of the time and not knowing it can turn itself off. This might be more of an issue when fast charging is available on the iphone and this pad will get hotter when on the whole time.


I guess I just want the product to work the way it should.

Nov 9, 2017 9:46 AM in response to Unoplop

Again, when the phone has reached a fully charged state, it will stop receiving a charge. Just like it would using the supplied charging brick that came in the box with the phone. It just stops charging per the circuitry built into the phone. There's no light on the brick to indicate a full charge has been received. It simply stops charging. A charging pad would realistically make no difference. On my iPhone X, when it's charging it's just slightly warm while charging. When I get up in the morning and take my phone off the charging pad I use and the phone is fully charged, it's not warm, because the phone stopped receiving a charge as its designed to do.

Nov 9, 2017 6:40 PM in response to HKfoo

im using the mophie one and when its fully charged, the LED stays on. im not worried about it as on mophie's website, it says it has overcharged protection. (http://www.mophie.com/wireless-base) im sure smartphones nowadays will have protection against overcharging, as it is very common for ppl to leave it on a charger at night. so i would say no need to worry about it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 8 plus wireless charging problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.