Can't edit or share my iPhone photos

Hi,


Since upgrading to iOS 11, I've discovered some strange behaviour in the Camera and Photos app. Any photo which I have taken recently can't be edited or shared. (The icons are greyed out).


Anyone know why this is?

[Re-Titled by Host]


I can still share photos by going into the Messages app and attaching them, just not from the Camera or Photos app. I suspect that once I sync via wifi that makes the photos editable/shareable, but it is annoying to have to do this and not be able to edit them straight away. I suspect a mobile data setting, but no amount of playing around has been able to resolve it.


I have a 128Gb iPhone 6s, running iOS 11.0 (15A372). There's plenty of free space.

iPhone 6s, iOS 11

Posted on Sep 26, 2017 8:45 PM

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Question marked as Top-ranking reply

Posted on Oct 13, 2017 8:14 PM

Hi All,


I think I found the answer. If you don’t have iCloud Photo Library option switched on in preferences for the Photos app then you get this problem. I switched this off when I was trying to save data, and switching it back on resolved the issue.


I hope this helps.


Tom

98 replies

Jan 7, 2018 9:49 AM in response to iphone_user_2008

11.2.1 and I have the problem on a photo I just took. Grey’ed send/edit buttons. Reboot doesn’t help. I had iCloud storage on when I took the photo(and optimize) but after turning them off, I still can’t send/edit the photo. Other photos work fine. Camera roll does now where the photo was taken, so at least some of the Exif data must be intact. Amazon prime photo app was able to both backup and then message the photo, so it is not totally corrupt. I guess less than 5% of my photos have this issue, so it is hard to diagnose. File appears to be .heic

Feb 18, 2018 10:27 PM in response to cwconnell

@cwconnell, thanks for your suggestion, but this doesn't address the core issue at all, I believe. The problem is that randomly, pictures taken are view-only in Photos. You can't edit them for x period of time (also seemingly random). Once the photo becomes editable, the problem goes away for that photo.


I will be glad if this is bypassed by using Google photos (which I do use), and the next time it happens I'll do another check to see if opening the photo with Google Photos is a usable workaround.

May 24, 2018 9:11 AM in response to amielmercado

Also having the same issue (and have been for a long time)... adding my details.


  • What version iPhone do you have?I

    I'm on iPhone X

  • What iOs version are you running?

    I'm on 11.4 Beta 6

  • How many items (photos/videos) are in your iCloud photo library?

    About 42,000

  • Do you have your PHOTOS settings set to "Optimize iPhone Storage" or "Download and Keep Originals"?

    I have mine set to "Optimize iPhone Storage"

  • How long has this been happening for you?

    For months it has been a problem off and on - even before I got the iPhone X last year.

  • Do you notice any difference being connected to WiFi vs. LTE/cellular?

    Nope - have the issue both on Wifi and LTE

  • When you open PHOTO APP and look at PHOTOS tab, does the status at the very bottom under the photo grid say "Last Updated XX min ago" or "Uploading XXX,XXX photos" or....?

    Sometimes it's uploading items, sometimes it says "last updated..." On the rare occasion that it says "Last Updated" or "Update complete", my photos and editing ability magically work as it should be... which makes me think that the problem lies in when it's constantly updating/syncing to the iCloud server with a very large library.

Dec 16, 2017 6:41 PM in response to StoicTheGeek

I am also experiencing this problem, despite having just updated to the latest iOS version on my iPhone 6s.


That a 1000$ phone displays these kinds of bugs is definitely unacceptable. The response we’ve gotten so far doesn’t help solving the issue in any way shape or form and sounds more like a joke than a real attempt of letting us edit and share our photos.

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Can't edit or share my iPhone photos

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