Apple Intelligence is now available on iPhone, iPad, and Mac!
Downloaded and installed High Sierra.
Everything seems to be working fine- including Chrome browser.
However, Safari will not open any webpages. App launches.
Attempt to load webpage and seems to freeze- progress bar does not move.
No error message.
Any thoughts on how to troubelshoot?
MacBook Pro, macOS High Sierra (10.13), 13 inch
Go step by step and test.
1. Log out of your account.
Click menu in the menu bar and choose “Shut Down”.
Press the power button to start the Mac.
2. Launch System Preferences.
Look at the bottom of the pane.
Do you see Trusteer Rapport or Tusteer Endpoint installed?
If yes, click it and stop it
or Uninstall Trusteer Rapport/Endpoint.
https://www.trusteer.com/support/uninstalling-rapport-mac-os-x#1
3. Do you have Airfoil app installed?
4. Deselect Proxies, if selected.
System Preference > Network > Advanced > Proxies Tab
Unlock the lock if you have to.
Under "Select Protocol", uncheck any box if check marked.
Click "OK" then "Apply”.
5. Sometimes third party software can cause this kind of a problem.
Please run EtreCheck and post the report here.
Download it, open Downloads folder, click on it to open and select ”Open”.
Select a problem from the “Choose a problem” popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard”, and then paste it when you reply.
Go step by step and test.
1. Log out of your account.
Click menu in the menu bar and choose “Shut Down”.
Press the power button to start the Mac.
2. Launch System Preferences.
Look at the bottom of the pane.
Do you see Trusteer Rapport or Tusteer Endpoint installed?
If yes, click it and stop it
or Uninstall Trusteer Rapport/Endpoint.
https://www.trusteer.com/support/uninstalling-rapport-mac-os-x#1
3. Do you have Airfoil app installed?
4. Deselect Proxies, if selected.
System Preference > Network > Advanced > Proxies Tab
Unlock the lock if you have to.
Under "Select Protocol", uncheck any box if check marked.
Click "OK" then "Apply”.
5. Sometimes third party software can cause this kind of a problem.
Please run EtreCheck and post the report here.
Download it, open Downloads folder, click on it to open and select ”Open”.
Select a problem from the “Choose a problem” popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard”, and then paste it when you reply.
Today after updating my mac my Safari Browser stopped working it does not open anything and I tried all the tricks on the internet as I could find. I dont have that rapport app that youre suggesting to uninstall also tried using terminal, deleting history, cookies, changing DNS and proxy... No luck! what should i do? I'm so desperate 😐 it looks like this no matter what website address i give...
Safari/Preferences/Advanced and make sure Never use font sizes smaller than is not checked.
Safari doesn't load a page or webpage items are missing
You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. A new post would be much more visible. You can link to this one.
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
Safari Corruption See post by Linc Davis
If that doesn't work, try running this program in your normal account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. A new post would be much more visible. You can link to this one.
Try this and post the results in a new discussion.
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
Safari Corruption See post by Linc Davis
If that doesn't work, try running this program in your normal account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
I have the same problem here. I tried resetting the PRAM, kill the safari in activity monitor, cleared the caches but nothing worked for me. Please help me.
Here is my EtreCheck report
EtreCheck version: 3.4.6 (460)
Report generated 2017-11-05 11:46:10
Download EtreCheck from https://etrecheck.com
Runtime: 3:46
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Problem: Other problem
Description:
Safari won’t load any pages after upgrade to High Sierra
Hardware Information:ⓘ
MacBook Air (13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir7,2
1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 140
Video Information:ⓘ
Intel HD Graphics 6000 - VRAM: 1536 MB
Color LCD 1440 x 900
Disk Information:ⓘ
APPLE SSD SM0128G disk0: (121.33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [APFS Container]: 120.47 GB
USB Information:ⓘ
USB30Bus
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Macintosh HD (disk1s1 - APFS) / [Startup]: 120.47 GB (3.44 GB free) (Low!)
Encrypted: Yes (Unlocked)
Physical disk: disk0s2 120.47 GB (3.44 GB free)
(disk1s2) <not mounted> [Preboot]: 120.47 GB
Physical disk: disk0s2 120.47 GB
(disk1s3) <not mounted> [Recovery]: 120.47 GB
Physical disk: disk0s2 120.47 GB
(disk1s4) /private/var/vm [VM]: 120.47 GB
Physical disk: disk0s2 120.47 GB
System Software:ⓘ
macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour
Gatekeeper:ⓘ
Mac App Store and identified developers
Possible adware:ⓘ
Adware: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
One possible adware file found. [Remove/Report]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 174 Apple tasks
[running] 106 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 36 Apple tasks
[loaded] 186 Apple tasks
[running] 107 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-27) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2017-03-30) [Lookup]
[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-23) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 564efddb - installed 2017-10-20) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-09-27)
[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-09-27) [Lookup]
[loaded] com.microsoft.autoupdate.helpertool.plist (Microsoft Corporation - installed 2016-09-10) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-09-10) [Lookup]
[loaded] com.motionvfx.mInstaller.HelperTool.plist (Szymon Masiak - installed 2017-07-20) [Lookup]
User Launch Agents:ⓘ
[loaded] com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2017-05-09) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[running] com.spigot.ApplicationManager.plist (? 55f55cd 217327b7 - installed 2017-03-06) Adware! [Remove/Report]
~/Library/Application Support/Spigot/ApplicationManager
[running] com.spotify.webhelper.plist (Spotify - installed 2017-10-28) [Lookup]
[loaded] com.wondershare.mobilegodaemon.plist (? 63a98c21 c74e51d1 - installed 2017-02-12) [Lookup]
User Login Items:ⓘ
com.adobe.SwitchBoard.monitor.plist MachInit - Hidden
(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)
Mach Init items are deprecated
Internet Plug-ins:ⓘ
FlashPlayer-10.6: 27.0.0.183 (installed 2017-10-30) [Lookup]
Flash Player: 27.0.0.183 (installed 2017-10-30) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-09-21)
AdobeAAMDetect: 3.0.0.0 (installed 2017-07-08) [Lookup]
User internet Plug-ins:ⓘ
Folx3Plugin: 3.0.1 (installed 2017-11-02) [Lookup]
Safari Extensions:ⓘ
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-08-17)
[enabled] IncognIt VPN Switcher - IncogniTeam Ltd. - http://www.incogniteam.com (installed 2017-02-16)
[enabled] OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/clipper (installed 2017-05-06)
[enabled] Folx - Eltima Software (installed 2017-08-19)
[enabled] Incognito - Orbicule - http://www.orbicule.com/incognito/ (installed 2017-02-16)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-10-20) [Lookup]
Perian (installed 2011-07-24) [Lookup]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
9% WindowServer
7% com.apple.WebKit.WebContent
3% kernel_task
1% com.apple.WebKit.Networking
1% sysmond
Top Processes by Memory:ⓘ
802 MB com.apple.WebKit.WebContent
775 MB kernel_task
357 MB Safari
168 MB Safari Technology Preview
112 MB AppleSpell
Top Processes by Network Use:ⓘ
Input Output Process name
6 MB 444 KB com.apple.WebKit.Networking
46 KB 81 KB usbmuxd
31 KB 27 KB mDNSResponder
3 KB 5 KB CalendarAgent
4 KB 4 KB apsd
Top Processes by Energy Use:ⓘ
11.58 WindowServer
0.52 distnoted
0.46 com.apple.WebKit.Networking
0.44 sysmond
Virtual Memory Information:ⓘ
1.72 GB Available RAM
398 MB Free RAM
6.28 GB Used RAM
1.33 GB Cached files
580 MB Swap Used
Software installs (last 30 days):ⓘ
Adobe Flash Player: (installed 2017-10-14)
Adobe Flash Player: (installed 2017-10-18)
Adobe Flash Player: (installed 2017-10-30)
Evernote: 6.13 (installed 2017-11-05)
1Password: 6.8.4 (installed 2017-11-05)
Todoist: 7.0.5 (installed 2017-11-05)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2017-11-05 11:01:49 Accounts.prefPane Crash [Open]
Cause: Performing @selector(ok:) from sender NSButton 0x600000158b50
Bug: DirectoryService.framework missing function: dsCopyDataFromNodeRef
2017-11-05 04:57:26 CalendarAgent Crash [Open]
2017-11-05 03:26:21 cloudd Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/USER/Library/Caches/*/MMCS deleted/renamed, crashing.'
abort() called
terminating with uncaught exception of type NSException
2017-11-05 02:47:50 Safari.app Crash [Open]
Macintosh HD (disk1s1 - APFS) / [Startup]: 120.47 GB (3.44 GB free) (Low!)
You need to free up some space on your hard drive. Having 10GB of free disk space is about the minimum required for normal operation and more is better.
Disk Space - Free Up - Mavericks
Disk Space Filling Up – OmniDiskSweeper 10.8+
Disk Space Filling Up - WhatSize
Hi... I have been having this same issue. I have tried everything listed and here is a copy of my ETRECHECK. It has also been causing some of my GoPro vids not to play. Any help is greatly appreciated.
EtreCheck version: 3.4.6 (460)
Report generated 2017-12-04 09:58:42
Download EtreCheck from https://etrecheck.com
Runtime: 8:30
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Beachballing
Hardware Information: ⓘ
MacBook Pro (13-inch, Early 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 (i5-2415M) CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless:
en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 1259
Video Information: ⓘ
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1280 x 800
Disk Information: ⓘ
ST9320325ASG disk0: (320.07 GB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB
(disk0s2) <not mounted>
[CoreStorage Container]: 319.21 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted>
[Recovery]: 650 MB
MATSHITADVD-R
UJ-8A8
()
USB Information: ⓘ
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Macintosh HD (disk1 - Journaled HFS+) /
[Startup]: 318.84 GB (47.86 GB free)
Physical disk: disk0s2 319.21 GB Online
System Software: ⓘ
macOS High Sierra
10.13.1 (17B1003) - Time since boot: about 5 days
Configuration files: ⓘ
/etc/hosts - Count: 14
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (2.0) [Lookup]
/System/Library/Extensions
[loaded] com.hzsystems.terminus.driver (4) [Lookup]
[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.2.2 - SDK 10.5) [Lookup]
[not loaded] com.ricoh.print.kext.USBPrintClass (3.00) [Lookup]
[not loaded] com.roxio.BluRaySupport (1.1.6) [Lookup]
[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Lookup]
[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Lookup]
/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns
[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) [Lookup]
[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.2.2 - SDK 10.5) [Lookup]
[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.2.2 - SDK 10.5) [Lookup]
[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.2 - SDK 10.5) [Lookup]
[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.2.2 - SDK 10.5) [Lookup]
System Launch Agents: ⓘ
[not loaded] 9 Apple tasks
[loaded] 165 Apple tasks
[running] 114 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 36 Apple tasks
[loaded] 177 Apple tasks
[running] 118 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-10-30) [Lookup]
[failed] com.adobe.CS5ServiceManager.plist (? 40cdc1ff dd391a6f - installed 2012-10-15) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]
[loaded] com.motorola.MDMUpdater.plist (? e0e9a797 82e00e14 - installed 2012-08-31) [Lookup]
[running] com.motorola.motohelper.plist (? f4042d6c 9e5b786c - installed 2012-07-16) [Lookup]
[loaded] com.motorola.motohelperUpdater.plist (? 94e04925 d73c373 - installed 2012-07-16) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? a955fee0 be93c7fb - installed 2017-06-12) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2014-02-15) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-25) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-10-08)
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-12) [Lookup]
[running] com.motorola-mobility.mmcfgd.plist (? ab5fc842 ae592beb - installed 2012-03-30) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]
[loaded] com.smithmicro.netwise.osx.helper.plist (Smith Micro Software, Inc.; Consumer Division - installed 2016-09-08) [Lookup]
[failed] com.torch.update.agent.plist (? 9cd50ca6 1c016057 - installed 2013-11-02) [Lookup]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2012-09-14) [Lookup]
[running] com.akamai.single-user-client.plist (? c4d9277b f4f704a9 - installed 2017-09-25) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-12) [Lookup]
[running] com.nds.pcshow.plist (Shell Script 48e39481 - installed 2017-10-03)
[loaded] com.nds.pcshow.uninstall.plist (Shell Script 621f1963 - installed 2017-10-03)
[loaded] com.spotify.webhelper.plist (Spotify - installed 2017-11-28) [Lookup]
User Login Items: ⓘ
WDDriveUtilityHelper Application
(/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
Moveslink2 Application
(/Applications/Moveslink2.app)
XFINITY WiFi Application
(/Applications/XFINITY WiFi.app)
Dropbox Application
(/Applications/Dropbox.app)
iTunesHelper Application (Apple, Inc. - installed 2017-11-23)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ⓘ
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2012-08-09) [Lookup]
FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-14) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-03)
AdobePDFViewerNPAPI: 11.0.03 (installed 2016-10-30) [Lookup]
AdobePDFViewer: 11.0.03 (installed 2016-10-30) [Lookup]
Flash Player: 27.0.0.187 (installed 2017-11-14) [Lookup]
GameFacePlugin: GameFacePlugin 1.8.0.1 (installed 2012-11-16) [Lookup]
JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-06-12) Check version
Unity Web Player: UnityPlayer version 4.3.5f1 (installed 2014-03-18) [Lookup]
Silverlight: 5.1.30514.0 (installed 2014-10-06) [Lookup]
iPhotoPhotocast: 7.0 (installed 2012-11-28)
3rd Party Preference Panes: ⓘ
Akamai NetSession Preferences (installed 2017-09-12) [Lookup]
Flash Player (installed 2017-10-25) [Lookup]
Java (installed 2017-06-12) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 318.84 GB Disk used: 270.99 GB
Destinations:
BIG TIME [Local]
Total size: 2.00 TB
Total number of backups: 22
Oldest backup: 12/11/13, 8:16 AM
Last backup: 1/30/17, 1:52 AM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 318.84 GB X 3)
Top Processes by CPU: ⓘ
38%
Google Chrome Helper
17%
Google Chrome
9%
WindowServer
3%
kernel_task
2%
ps
Top Processes by Memory: ⓘ
767 MB kernel_task
422 MB Google Chrome Helper
239 MB iTunes
237 MB Google Chrome
131 MB Safari
Top Processes by Network Use: ⓘ
Input Output Process name
1 MB 490 KB mDNSResponder
70 KB 48 KB netbiosd
15 KB 15 KB apsd
0 B 1 KB SystemUIServer
Top Processes by Energy Use: ⓘ
7.14 Google Chrome Helper
4.64 Google Chrome
4.12 mdworker
3.76 mdworker
3.06 Moveslink2
Virtual Memory Information: ⓘ
1.83 GB
Available RAM
21 MB Free RAM
6.17 GB
Used RAM
1.81 GB
Cached files
394 MB Swap Used
Software installs (last 30 days): ⓘ
Adobe Flash Player:
(installed 2017-11-14)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2017-12-04 09:29:06 TorchUpdater Crash [Open]
Cause: /usr/local/libexec/TorchUpdater
Files deleted by EtreCheck: ⓘ
2017-12-04 09:42:37 - com.adobe.ARM.[...].plist - Unknown
2017-12-04 09:42:37 - ~/Library/LaunchAgents/com.digitalrebellion.PreferenceManagerAutoSave.plist - Unknown
EtreCheck version: 3.4.6 (460)
Report generated 2018-01-20 15:25:29
Download EtreCheck from https://etrecheck.com
Runtime: 2:31
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
App Store, Safari, and iTunes not connecting to the internet
Hardware Information: ⓘ
Mac Pro (Early 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
Mac Pro - model: MacPro5,1
1 3.33 GHz 6-Core Intel Xeon (Xeon(R)) CPU: 6-core
32 GB RAM Upgradeable - [Instructions]
DIMM 1
8 GB DDR3 ECC 1333 MHz ok
DIMM 2
8 GB DDR3 ECC 1333 MHz ok
DIMM 3
8 GB DDR3 ECC 1333 MHz ok
DIMM 4
8 GB DDR3 ECC 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless:
en2: 802.11 a/b/g/n
iCloud Quota: 23.10 GB available
Video Information: ⓘ
NVIDIA GeForce GTX 1080 - VRAM: 8 GB
S27E310 1920 x 1080 @ 60 Hz
NVIDIA GeForce GT 120 - VRAM: 512 MB
VE205 1600 x 900 @ 60 Hz
Disk Information: ⓘ
ADATA SU800 disk0: (128.04 GB) (Solid State - TRIM: No)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB
(disk0s2) <not mounted>
[APFS Container]: 127.83 GB
ST31000528AS disk3: (1 TB) (Rotational)
S.M.A.R.T. Status: Failing
[Show SMART report]
EFI (disk3s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB
W (disk3s2 - NTFS) /Volumes/W : 999.99 GB (633.36 GB free)
Hitachi HDE721064SLA360 disk1: (640.14 GB) (Rotational)
[Show SMART report]
EFI (disk1s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB
Apple (disk1s2 - Journaled HFS+) /Volumes/Apple : 639.79 GB (639.11 GB free)
ST3120026AS disk4: (120.03 GB) (Rotational)
[Show SMART report]
EFI (disk4s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB
Untitled (disk4s2 - Journaled HFS+) /Volumes/Untitled : 119.69 GB (119.47 GB free)
USB Information: ⓘ
USBBus
DELL Alienware Pro Gaming Keyboard AW768
USBBus
USBBus
Generic EMV Smartcard Reader
USBBus
Logitech G300s Optical Gaming Mouse
USBBus
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USBBus
USB20Bus
USB20Bus
Virtual disks: ⓘ
Mac Boot (disk2s1 - APFS) /
[Startup]: 127.83 GB (22.81 GB free)
Physical disk: disk0s2 127.83 GB (22.81 GB free)
(disk2s2) <not mounted>
[Preboot]: 127.83 GB
Physical disk: disk0s2 127.83 GB
(disk2s3) <not mounted>
[Recovery]: 127.83 GB
Physical disk: disk0s2 127.83 GB
(disk2s4) /private/var/vm
[VM]: 127.83 GB
Physical disk: disk0s2 127.83 GB
System Software: ⓘ
macOS High Sierra
10.13.2 (17C205) - Time since boot: less than an hour
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Extensions
[not loaded] com.nvidia.NVDAStartupWeb (10.29.10 - OS X 10.7) [Lookup]
[loaded] com.nvidia.web.GeForceTeslaWeb (10.29.10) [Lookup]
[loaded] com.nvidia.web.GeForceWeb (10.29.10) [Lookup]
[not loaded] com.nvidia.web.NVDAGF100HalWeb (10.29.10) [Lookup]
[not loaded] com.nvidia.web.NVDAGK100HalWeb (10.29.10) [Lookup]
[not loaded] com.nvidia.web.NVDAGM100HalWeb (10.29.10) [Lookup]
[loaded] com.nvidia.web.NVDAGP100HalWeb (10.29.10) [Lookup]
[loaded] com.nvidia.web.NVDANV50HalTeslaWeb (10.29.10) [Lookup]
[loaded] com.nvidia.web.NVDAResmanTeslaWeb (10.29.10) [Lookup]
[loaded] com.nvidia.web.NVDAResmanWeb (10.29.10) [Lookup]
System Launch Agents: ⓘ
[not loaded] 9 Apple tasks
[loaded] 176 Apple tasks
[running] 105 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 37 Apple tasks
[loaded] 190 Apple tasks
[running] 103 Apple tasks
Launch Agents: ⓘ
[running] com.nvidia.nvagent.plist (NVIDIA Corporation - installed 2018-01-14) [Lookup]
Launch Daemons: ⓘ
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[running] com.nvidia.nvroothelper.plist (NVIDIA Corporation - installed 2018-01-14) [Lookup]
User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-11-15) [Lookup]
User Login Items: ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-12-13)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ⓘ
SharePointBrowserPlugin: 14.1.0 (installed 2018-01-17) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-12-20)
Silverlight: 5.1.50901.0 (installed 2017-12-12) [Lookup]
3rd Party Preference Panes: ⓘ
NVIDIA Driver Manager (installed 2018-01-14) [Lookup]
Time Machine: ⓘ
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Mac Boot: Disk size: 127.83 GB Disk used: 105.01 GB
Destinations:
Schlitengiggle [Local]
Total size: 4.00 TB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 4.00 TB > (Disk size 127.83 GB X 3)
Top Processes by CPU: ⓘ
10%
mdworker
10%
mdworker
3%
kernel_task
3%
WindowServer
3%
trustd
Top Processes by Memory: ⓘ
1.23 GB
kernel_task
324 MB Google Chrome Helper
276 MB Google Chrome
179 MB Google Chrome Helper
176 MB mds_stores
Top Processes by Network Use: ⓘ
Input Output Process name
88 KB 20 KB mDNSResponder
10 KB 14 KB apsd
7 KB 2 KB cloudd
618 B 422 B netbiosd
328 B 366 B rapportd
Top Processes by Energy Use: ⓘ
12.28 Google Chrome Helper
8.84 WindowServer
6.02 Google Chrome
1.84 Google Chrome Helper
0.38 hidd
Virtual Memory Information: ⓘ
27.10 GB
Available RAM
24.70 GB
Free RAM
4.90 GB
Used RAM
2.40 GB
Cached files
0 B Swap Used
Software installs (last 30 days): ⓘ
NVIDIA Web Driver 378.10.10.10.25.102: 378.10.10.10.25.102 (installed 2017-12-30)
GeekTool: 3.0.3 (installed 2018-01-01)
NVIDIA Web Driver 378.10.10.10.25.104: 378.10.10.10.25.104 (installed 2018-01-14)
Microsoft Office for Mac 2011:
(installed 2018-01-17)
Office 2011 14.1.0 Update:
(installed 2018-01-17)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2018-01-20 15:00:04 Last shutdown cause: 3 - Hard shutdown
2018-01-20 14:58:43 quicklookd.app Crash [Open]
Cause: qlmanage --diag
last generator in main thread: com.apple.qlgenerator.office
last threaded generator: com.apple.qlgenerator.bookmark
2018-01-20 14:28:13 Spotlight.app Crash [Open]
EtreCheck version: 3.4.6 (460)
Report generated 2018-01-26 18:44:55
Download EtreCheck from https://etrecheck.com
Runtime: 5:26
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Problem: Other problem
Description:
Safari and App Store won’t load after updating to the latest version of Mac OS
Hardware Information: ⓘ
MacBook Pro (15-inch, 2.53GHz, Mid 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro5,4
1 2.53 GHz Intel Core 2 Duo (Duo) CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Handoff/Airdrop2: not supported
Wireless:
en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 246
iCloud Quota: 32.83 GB available
Video Information: ⓘ
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1440 x 900
Disk Information: ⓘ
WDC WDS250G1B0A-00H9H0 disk0: (250.06 GB) (Solid State - TRIM: No)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB
mac (disk0s2 - Journaled HFS+) /
[Startup]: 249.20 GB (189.95 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted>
[Recovery]: 650 MB
MATSHITADVD-R
UJ-868
()
USB Information: ⓘ
USB20Bus
Apple Internal Memory Card Reader
USB20Bus
Apple Inc. Built-in iSight
USBBus
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USBBus
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
System Software: ⓘ
macOS High Sierra
10.13.3 (17D47) - Time since boot: less than an hour
Configuration files: ⓘ
System Integrity Protection status: disabled
Gatekeeper: ⓘ
Mac App Store and identified developers
Possible adware: ⓘ
Unknown file: /Library/LaunchAgents/com.dosdude1.PatchUpdater.plist
/Applications/Utilities/Patch Updater.app/Contents/MacOS/Patch Updater -silent
One possible adware file found. [Remove/Report]
Kernel Extensions: ⓘ
/Library/Extensions
[not loaded] com.parrotgeek.LegacyUSBEthernet (1.0) [Lookup]
[not loaded] com.parrotgeek.LegacyUSBInjector (1.0) [Lookup]
[loaded] com.parrotgeek.SIPManager (1.0 - SDK 10.12) [Lookup]
System Launch Agents: ⓘ
[not loaded] 11 Apple tasks
[loaded] 175 Apple tasks
[running] 71 Apple tasks
[killed] 33 Apple tasks
33 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 37 Apple tasks
[loaded] 182 Apple tasks
[running] 88 Apple tasks
[killed] 23 Apple tasks
23 processes killed due to insufficient RAM
Launch Agents: ⓘ
[loaded] com.dd1.SIPLD.plist (? dbae9d34 ac55ff51 - installed 2018-01-12) [Lookup]
[loaded] com.dosdude1.PatchUpdater.plist (? cb4443a9 9fb1e838 - installed 2018-01-12) [Lookup]
Launch Daemons: ⓘ
[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-12-17) [Lookup]
User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-11-24) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-12-17) [Lookup]
User Login Items: ⓘ
iTunesHelper Application (Apple, Inc. - installed 2018-01-26)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-11-23)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
Viber Application - Hidden
(/Applications/Viber.app)
Internet Plug-ins: ⓘ
QuickTime Plugin: 7.7.3 (installed 2018-01-26)
3rd Party Preference Panes: ⓘ
None
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
19%
Google Chrome Helper
19%
Google Chrome
7%
WindowServer
3%
hidd
3%
kernel_task
Top Processes by Memory: ⓘ
510 MB kernel_task
159 MB Google Chrome Helper
140 MB Google Chrome
80 MB soagent
76 MB Finder
Top Processes by Network Use: ⓘ
Input Output Process name
62 KB 17 KB mDNSResponder
10 KB 21 KB apsd
8 KB 2 KB cloudd
618 B 422 B netbiosd
0 B 64 B SystemUIServer
Top Processes by Energy Use: ⓘ
1.02 launchd
0.86 Google Chrome Helper
0.42 Google Chrome
0.20 watchdogd
0.12 Google Chrome Helper
Virtual Memory Information: ⓘ
838 MB Available RAM
78 MB Free RAM
3.18 GB
Used RAM
759 MB Cached files
454 MB Swap Used
Software installs (last 30 days): ⓘ
Microsoft OneNote: 15.41 (installed 2018-01-15)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2018-01-26 18:37:02 Spotlight.app Crash [Open]
2018-01-26 18:16:24 diskmanagementd Crash [Open]
2018-01-26 18:16:24 sharedfilelistd Crash [Open]
2018-01-26 18:16:23 ReportCrash Crash [Open]
Cause: Analyzing process: kextcache[944], path: /usr/sbin/kextcache; parent process: [942], path: not found
EtreCheck version: 3.4.6 (460)
Report generated 2018-01-26 20:11:55
Download EtreCheck from https://etrecheck.com
Runtime: 3:54
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Click the [Clean up] link to delete unused files.
Problem: Apps are crashing
Description:
My Safari browser does not work and keeps crashing
Hardware Information: ⓘ
MacBook Pro (Retina, 13-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,1
1 2,4 GHz Intel Core i5 (i5-4258U) CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless:
en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 1181
iCloud Quota: 1.84 GB available
Video Information: ⓘ
Intel Iris - VRAM: 1536 MB
Color LCD 2560 x 1600
Disk Information: ⓘ
APPLE SSD SD0128F disk0: (121,33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB
(disk0s2) <not mounted>
[APFS Container]: 121.12 GB
USB Information: ⓘ
USB30Bus
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Macintosh HD (disk1s1 - APFS) /
[Startup]: 121.12 GB (12.51 GB free) (Low!)
Encrypted: Yes (Unlocked)
Physical disk: disk0s2 121.12 GB (12.51 GB free)
(disk1s2) <not mounted>
[Preboot]: 121.12 GB
Physical disk: disk0s2 121.12 GB
(disk1s3) <not mounted>
[Recovery]: 121.12 GB
Physical disk: disk0s2 121.12 GB
(disk1s4) /private/var/vm
[VM]: 121.12 GB
Physical disk: disk0s2 121.12 GB
System Software: ⓘ
macOS High Sierra
10.13.3 (17D47) - Time since boot: less than an hour
Gatekeeper: ⓘ
Mac App Store and identified developers
Possible adware: ⓘ
Adware: /Library/LaunchDaemons/com.MyUpdater.agent.plist
Adware: ~/Library/Internet Plug-Ins/TroviNPAPIPlugin.plugin
Unknown file: ~/Library/LaunchAgents/com.appbox.AppBox.plist
~/Library/Application Support/AppPolicy/AppBox -i -c 748931 -isn 429CB0B2-0756-478D-B5A4-252890EE158D
Adware: ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist
Adware: ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist
5 possible adware files found. [Remove/Report]
Clean up: ⓘ
/Library/LaunchAgents/com.cisco.anyconnect.gui.plist
open --wait-apps /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app
Executable not found!
/Library/LaunchDaemons/com.MyUpdater.agent.plist
/Applications/MyUpdater/MyUpdater -guid 69542226389119454 -source nwt-1652
Executable not found!
/Library/LaunchDaemons/com.eset.esets_daemon.plist
/Applications/ESET Cyber Security.app/Contents/MacOS/esets_ctl
Executable not found!
com.adobe.ARM.[...].plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto
Executable not found!
~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist
/Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper
Executable not found!
~/Library/LaunchAgents/com.pcv.hlpramcn.plist.eset
~/Library/Application Support/amc/helperamc.app/Contents/MacOS/helperamc
Executable not found!
~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist.eset
~/Library/Application Support/AppCommon/AppMonitor --protect
Executable not found!
7 orphan files found. [Clean up]
Kernel Extensions: ⓘ
/Applications/FlowSync.app
[not loaded] com.joshuawise.kexts.HoRNDIS (8 - SDK 10.6) [Lookup]
/Library/Application Support/ESET/esets/PlugIns/kext
[not loaded] com.eset.kext.esets-kac (6.4.128 - SDK 10.6) [Lookup]
[not loaded] com.eset.kext.esets-mac (6.4.128 - SDK 10.6) [Lookup]
[not loaded] com.eset.kext.esets-pfw (6.4.128 - SDK 10.6) [Lookup]
/Library/Extensions
[not loaded] com.kerio.kext.kvnet (8.2.2.1619 - SDK 10.6) [Lookup]
/System/Library/Extensions
[not loaded] com.cisco.kext.acsock (1.1.0 - SDK 10.2) [Lookup]
Startup Items: ⓘ
TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
Startup items no longer function in OS X Yosemite or later
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 180 Apple tasks
[running] 70 Apple tasks
[killed] 32 Apple tasks
32 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 37 Apple tasks
[loaded] 185 Apple tasks
[running] 81 Apple tasks
[killed] 29 Apple tasks
29 processes killed due to insufficient RAM
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 0 - installed 2012-10-17) [Lookup] - /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app: Executable not found!
[loaded] com.oracle.java.Java-Updater.plist (? 60e10eaa 72ac4dde - installed 2017-11-12) [Lookup]
Launch Daemons: ⓘ
[failed] com.MyUpdater.agent.plist (? 454d3309 0 - installed 2016-12-27) Adware!
[Remove/Report]
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-15) [Lookup]
[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-01-19)
[running] com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 672124d1 - installed 2012-10-17) [Lookup]
[failed] com.eset.esets_daemon.plist (? bfd645a7 0 - installed 2017-01-27) [Lookup] - /Applications/ESET Cyber Security.app/Contents/MacOS/esets_ctl: Executable not found!
[loaded] com.kerio.kvpncsvc.plist (? d763d19f ed18733d - installed 2014-01-10) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-01-26) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e a77a86d3 - installed 2012-11-05) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-06) [Lookup]
[loaded] com.skype.skypeinstaller.plist (Skype - installed 2016-05-14) [Lookup]
User Launch Agents: ⓘ
[failed] com.adobe.ARM.[...].plist (? 560d19c8 0 - installed 2014-10-20) [Lookup] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[running] com.appbox.AppBox.plist (? 13ef3da2 9b9dd5bd - installed 2016-10-12) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[failed] com.jdibackup.JustCloud.autostart.plist (? d5016c70 0 - installed 2016-09-30) Adware!
[Remove/Report]
/Applications/JustCloud.app/Contents/Resources/Utility.app
[failed] com.jdibackup.JustCloud.notify.plist (? d49a9b3b 0 - installed 2016-09-30) Adware!
[Remove/Report]
/Applications/JustCloud.app/Contents/Resources/Utility.app
[failed] com.mackeeper.MacKeeper.Helper.plist (? e65cf578 0 - installed 2016-06-25) [Lookup] - /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper: Executable not found!
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-01-26) [Lookup]
[not loaded] com.pcv.hlpramcn.plist.eset (? 3baa8f21 0 - installed 2016-12-27) [Lookup] - ~/Library/Application Support/amc/helperamc.app/Contents/MacOS/helperamc: Executable not found!
[running] com.spotify.webhelper.plist (Spotify - installed 2017-11-18) [Lookup]
[not loaded] com.unionsoftwareonline.AppMonitor.plist.eset (? 6ef9dd6c 0 - installed 2016-09-30) [Lookup] - ~/Library/Application Support/AppCommon/AppMonitor: Executable not found!
User Login Items: ⓘ
iTunesHelper Application (Apple, Inc. - installed 2018-01-26)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-12-27)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
FlowSync Application
(/Applications/FlowSync.app)
7EH48C9K78.nch.schedulehelper.debut401 SMLoginItem - Hidden (NCH Software - installed 2017-03-30)
(/Applications/Debut.app/Contents/Library/LoginItems/7EH48C9K78.nch.schedulehelp er.debut401.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-09) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2018-01-26)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-01-05) [Lookup]
AdobePDFViewer: 18.009.20050 (installed 2018-01-05) [Lookup]
Flash Player: 28.0.0.137 (installed 2018-01-09) [Lookup]
SharePointBrowserPlugin: 14.3.0 (installed 2014-10-17) [Lookup]
Silverlight: 5.1.50901.0 (installed 2016-10-22) [Lookup]
MeetingJoinPlugin: Unknown (installed 2014-10-17) [Lookup]
JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-11-12) Check version
User internet Plug-ins: ⓘ
TroviNPAPIPlugin: 1.0 (installed 2015-02-23) Adware!
[Remove/Report]
Safari Extensions: ⓘ
[not loaded] chumsearch - me (installed 2016-12-27)
[not loaded] QuickBrowse - Catalin Andrei Vasiliu - http://www.unionsoftwareonline.com (installed 2016-09-28)
[not loaded] DrSafety - TrendMicro (installed 2016-03-04)
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-12-15) [Lookup]
Java (installed 2017-11-12) [Lookup]
Kerio VPN Client (installed 2014-09-09) [Lookup]
Tuxera NTFS (installed 2014-08-17) [Lookup]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
74%
parsecd
59%
suggestd
16%
ScopedBookmarkAgent
10%
kextload
8%
WindowServer
Top Processes by Memory: ⓘ
576 MB kernel_task
102 MB Finder
91 MB Google Chrome
83 MB Google Chrome Helper
79 MB soagent
Top Processes by Network Use: ⓘ
Input Output Process name
29 KB 20 KB mDNSResponder
16 KB 6 KB cloudd
13 KB 4 KB commerce
12 KB 1 KB akd
9 KB 1 KB com.apple.geod
Top Processes by Energy Use: ⓘ
14.54 WindowServer
13.22 iTunes
9.94 kextd
5.56 coreaudiod
Virtual Memory Information: ⓘ
494 MB Available RAM
23 MB Free RAM
3.52 GB
Used RAM
471 MB Cached files
286 MB Swap Used
Software installs (last 30 days): ⓘ
Adobe Acrobat Reader DC (18.009.20050):
(installed 2018-01-05)
Adobe Flash Player:
(installed 2018-01-09)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2018-01-26 13:44:55 Google Chrome.app Crash [Open]
2018-01-26 11:05:46 Safari.app Crash [Open]
Adware: /Library/LaunchDaemons/com.MyUpdater.agent.plist
Adware: ~/Library/Internet Plug-Ins/TroviNPAPIPlugin.plugin
Unknown file: ~/Library/LaunchAgents/com.appbox.AppBox.plist
~/Library/Application Support/AppPolicy/AppBox -i -c 748931 -isn 429CB0B2-0756-478D-B5A4-252890EE158D
Adware: ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist
Adware: ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist
5 possible adware files found. [Remove/Report]
/Library/LaunchAgents/com.cisco.anyconnect.gui.plist
open --wait-apps /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app
Executable not found!
/Library/LaunchDaemons/com.MyUpdater.agent.plist
/Applications/MyUpdater/MyUpdater -guid 69542226389119454 -source nwt-1652
Executable not found!
/Library/LaunchDaemons/com.eset.esets_daemon.plist
/Applications/ESET Cyber Security.app/Contents/MacOS/esets_ctl
Executable not found!
com.adobe.ARM.[...].plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto
Executable not found!
~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist
/Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper
Executable not found!
~/Library/LaunchAgents/com.pcv.hlpramcn.plist.eset
~/Library/Application Support/amc/helperamc.app/Contents/MacOS/helperamc
Executable not found!
~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist.eset
~/Library/Application Support/AppCommon/AppMonitor --protect
Executable not found!
7 orphan files found. [Clean u
Run the report again and click [Remove/Report] and [Clean up].
Most posters recommend not using cleaning programs. They can destroy normal computer operations.
Check for associated parts and pieces using these programs.
EasyFind – Spotlight Replacement
I would uninstall ESET. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files.
MacKeeper – Do Not Install (2) See SDW2001’s post
I did not have this problem initially. However, after installing the latest update 13.1, it occurred. In addition to Safari, it affects the AppStore app and iTunes as well. I am able to sync to my songs on iTunes, but it will not show the store. The App Store app is frozen just like Safari. Otherwise, other applications such as iCloud, Chrome, Xcode, etc seem to work/connect just fine.
You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. A new post would be much more visible. You can link to this one.
Try quitting the Motorola application.
You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. A new post would be much more visible. You can link to this one.
ST31000528AS disk3: (1 TB) (Rotational)
S.M.A.R.T. Status: Failing
Your drive is failing.
Safari won't load after High Sierra upgrade
