You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari won't load after High Sierra upgrade

Downloaded and installed High Sierra.

Everything seems to be working fine- including Chrome browser.

However, Safari will not open any webpages. App launches.

Attempt to load webpage and seems to freeze- progress bar does not move.

No error message.

Any thoughts on how to troubelshoot?

MacBook Pro, macOS High Sierra (10.13), 13 inch

Posted on Sep 28, 2017 2:27 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 30, 2017 3:40 AM

Go step by step and test.




1. Log out of your account.


Click  menu in the menu bar and choose “Shut Down”.

Press the power button to start the Mac.


2. Launch System Preferences.


Look at the bottom of the pane.

Do you see Trusteer Rapport or Tusteer Endpoint installed?

If yes, click it and stop it

or Uninstall Trusteer Rapport/Endpoint.


https://www.trusteer.com/support/uninstalling-rapport-mac-os-x#1


3. Do you have Airfoil app installed?


4. Deselect Proxies, if selected.


System Preference > Network > Advanced > Proxies Tab

Unlock the lock if you have to.

Under "Select Protocol", uncheck any box if check marked.

Click "OK" then "Apply”.


5. Sometimes third party software can cause this kind of a problem.


Please run EtreCheck and post the report here.

https://etrecheck.com


Download it, open Downloads folder, click on it to open and select ”Open”.

Select a problem from the “Choose a problem” popup menu box, and then “Start EtreCheck” in the dialog.

Click “Share Report” button in the toolbar, select “Copy to Clipboard”, and then paste it when you reply.

31 replies

Safari won't load after High Sierra upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.