Downloaded and installed High Sierra.
Everything seems to be working fine- including Chrome browser.
However, Safari will not open any webpages. App launches.
Attempt to load webpage and seems to freeze- progress bar does not move.
No error message.
Any thoughts on how to troubelshoot?
MacBook Pro, macOS High Sierra (10.13), 13 inch
Go step by step and test.
1. Log out of your account.
Click menu in the menu bar and choose “Shut Down”.
Press the power button to start the Mac.
2. Launch System Preferences.
Look at the bottom of the pane.
Do you see Trusteer Rapport or Tusteer Endpoint installed?
If yes, click it and stop it
or Uninstall Trusteer Rapport/Endpoint.
https://www.trusteer.com/support/uninstalling-rapport-mac-os-x#1
3. Do you have Airfoil app installed?
4. Deselect Proxies, if selected.
System Preference > Network > Advanced > Proxies Tab
Unlock the lock if you have to.
Under "Select Protocol", uncheck any box if check marked.
Click "OK" then "Apply”.
5. Sometimes third party software can cause this kind of a problem.
Please run EtreCheck and post the report here.
Download it, open Downloads folder, click on it to open and select ”Open”.
Select a problem from the “Choose a problem” popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard”, and then paste it when you reply.
Same problem....tried everything in the previous replies--nothing worked. Very frustrating as other apps are working. Maybe I need more space but not sure why all of a sudden...
Thanks
Here's the etrecheck:
EtreCheck version: 3.4.6 (460)
Report generated 2018-01-24 13:32:23
Download EtreCheck from https://etrecheck.com
Runtime: 2:58
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Description:
Safari no longer opens
App store no longer opens
Hardware Information: ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Check Battery - Cycle count = 776
iCloud Quota: 4.82 GB available
Video Information: ⓘ
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1280 x 800
Disk Information: ⓘ
APPLE HDD HTS541075A9E662 disk0: (750.16 GB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 749.30 GB
(disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8 ()
USB Information: ⓘ
USB20Bus
hub_device
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB30Bus
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 748.93 GB (579.74 GB free)
Encrypted AES-XTS (Unlocked)
Physical disk: disk0s2 749.30 GB Online
System Software: ⓘ
macOS High Sierra 10.13.2 (17C205) - Time since boot: less than an hour
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Users/[redacted]/Apowersoft/Mac Online Launcher/Mac Online Launcher.app
[loaded] com.Apowersoft.driver.AudioDevice (1.6.7 - SDK 10.11) [Lookup]
[loaded] com.Cycling74.driver.Soundflower (1.0.0 - SDK 10.8) [Lookup]
Startup Items: ⓘ
Freecorder: Path: /Library/StartupItems/Freecorder
Startup items no longer function in OS X Yosemite or later
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 184 Apple tasks
[running] 98 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 37 Apple tasks
[loaded] 191 Apple tasks
[running] 104 Apple tasks
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2015-09-02) [Lookup]
[running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2017-09-06) [Lookup]
[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-30) [Lookup]
[running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-07-02) [Lookup]
[running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-07-02) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 6f46a07e 72ac4dde - installed 2017-10-30) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-14) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-09) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-11) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]
[loaded] org.macosforge.xquartz.privileged_startx.plist (? 77ab826e 374a0b2d - installed 2012-06-01) [Lookup]
User Launch Agents: ⓘ
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-09-24) [Lookup]
User Login Items: ⓘ
AdobeResourceSynchronizer Application
(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Dropbox Application
(/Applications/Dropbox.app)
Internet Plug-ins: ⓘ
AdobeAAMDetect: AdobeAAMDetect 2.0.0.0 (installed 2014-02-22) [Lookup]
FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-09) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-12-21)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-12-04) [Lookup]
AdobePDFViewer: 18.009.20050 (installed 2017-12-04) [Lookup]
Flash Player: 28.0.0.137 (installed 2018-01-09) [Lookup]
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16) [Lookup]
SharePointBrowserPlugin: 14.7.2 (installed 2017-03-15) [Lookup]
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]
Silverlight: 5.1.50428.0 (installed 2016-06-23) [Lookup]
JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-30) Check version
Safari Extensions: ⓘ
[disabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2015-10-14)
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-12-14) [Lookup]
Java (installed 2017-10-30) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 748.93 GB Disk used: 169.18 GB
Destinations:
Busy Bee [Local]
Total size: 499.97 GB
Total number of backups: 1
Oldest backup: 5/5/16, 8:28 AM
Last backup: 5/5/16, 8:28 AM
Size of backup disk: Too small
Backup size 499.97 GB < (Disk used 169.18 GB X 3)
Top Processes by CPU: ⓘ
7% WindowServer
2% kernel_task
1% plugin-container
0% fontd
0% mds
Top Processes by Memory: ⓘ
705 MB kernel_task
343 MB firefox
257 MB plugin-container
192 MB Dropbox
166 MB mds_stores
Top Processes by Network Use: ⓘ
Input Output Process name
75 KB 97 KB Dropbox
139 KB 21 KB mDNSResponder
6 KB 18 KB apsd
7 KB 2 KB cloudd
522 B 354 B netbiosd
Top Processes by Energy Use: ⓘ
9.74 WindowServer
1.70 plugin-container
1.18 firefox
0.58 EEventManager
Virtual Memory Information: ⓘ
4.65 GB Available RAM
2.21 GB Free RAM
3.35 GB Used RAM
2.44 GB Cached files
0 B Swap Used
Software installs (last 30 days): ⓘ
EPSON Printer Driver: (installed 2017-12-30)
EPSON Printer Driver: (installed 2017-12-30)
EPSON Printer Driver: (installed 2017-12-30)
Adobe Flash Player: (installed 2018-01-09)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2018-01-24 13:29:08 quicklookd.app Crash [Open]
Cause: qlmanage --diag 6571367.1654591 6571367.8498614 6571367.1905303 6571367.1096826 6571367.8498552 6571367.1096829
last generator in main thread: com.apple.qlgenerator.office
last threaded generator: com.apple.qlgenerator.pdf
2018-01-24 12:49:54 Safari.app Hang [Open]
2018-01-24 12:02:05 com.apple.Safari.History High CPU use [Open] [Details]
Files deleted by EtreCheck: ⓘ
2018-01-24 13:11:17 - com.adobe.ARM.[...].plist - Unknown
2018-01-24 13:11:17 - ~/Library/LaunchAgents/com.skype.skype.shareagent.plist - Unknown
2018-01-24 13:11:33 - /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist - Unknown
2018-01-24 13:11:33 - /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist - Unknown
Safari won't load after High Sierra upgrade
